Walmart is Taking Delivery One Step Further in California

Rhea-AI Summary

Walmart is expanding its InHome delivery service to reach an additional 10 million U.S. households, including those in California's San Bernardino, Riverside, and Ontario. This brings the total coverage to over 45 million homes across 50 markets, including Boston, Detroit, Minneapolis, and Philadelphia. InHome delivers groceries and essentials directly to customers' kitchens or garage refrigerators and includes features like one-time access codes and wearable cameras for delivery associates.

Walmart's InHome service, launched in 2019, aims to save customers time and provide convenience. The service is available as an add-on to Walmart+ membership for $12.95 per month or $98 per year, with existing Walmart+ members able to add the service for an additional $7 per month or $40 per year.

Positive

• Expansion of InHome delivery service to 10 million more U.S. households, increasing market reach.
• Service now covers over 45 million homes across 50 markets, enhancing customer convenience.
• Direct delivery to kitchen or garage refrigerators, providing a unique selling point.
• Highly trained and vetted delivery associates ensure safe and reliable service.
• InHome service available as a budget-friendly add-on to Walmart+ membership.

Negative

• Potential for increased operational costs due to expanded service area.
• Dependence on technological functionalities like one-time access codes and wearable cameras, which may face technical issues.
• Additional $7 per month or $40 per year for existing Walmart+ members, which could deter some customers.

Company expands InHome delivery now reaching more than 45 million U.S. Homes

BENTONVILLE, Ark.--(BUSINESS WIRE)-- Today, Walmart is announcing the expansion of its popular InHome delivery service to an additional 10 million U.S. households, including those in California. Customers in San Bernardino, Riverside and Ontario will now have access to the ultimate in delivery convenience. InHome is designed to be a time saver for customers by delivering fresh groceries and everyday essentials to their doorstep or unpacking items directly into their kitchen or garage refrigerators.

W+ InHome delivery is now available in select areas. (Photo: Business Wire)

In addition to the San Bernardino market, Walmart is expanding the service today to also include customers in Boston, Detroit, Minneapolis and Philadelphia, bringing the total scale of InHome to more than 50 markets covering over 45 million homes.

“The expansion of InHome comes at the perfect time for families in San Bernardino who are embarking on the busy summer season and are looking for faster, more convenient ways to complete those everyday chores,” said Haley McShane, general manager of InHome, Walmart U.S. “We understand that customers are busy and want to make sure that they can have a seamless shopping experience that fits their needs.”

Walmart launched InHome delivery in 2019 to make shopping easier. Since then, the retailer has made millions of InHome deliveries to customers’ homes. InHome associates are tenured, vetted and specially trained by Walmart for this service.

Here’s how InHome works:

• Order: To place an order for InHome delivery, customers shop Walmart.com or the Walmart app for items eligible for store delivery and select the InHome delivery window that’s most convenient for them.
• Deliver: A highly trained InHome associate completes the delivery to the customer’s preferred location. If it’s to the interior of the home, the associate will use a one-time access code to unlock the customer’s door or garage. A wearable camera is on the associates’ vest, recording the entire delivery, which customers have access to from their phones for up to a week after each delivery.

InHome is available as an add-on to Walmart+ membership for $12.95 per month or $98 per year program. Customers who are already members of Walmart+ can now add unlimited fee-free and tip-free InHome delivery for an extra $7 per month or $40 per year. Walmart+ members have access to a suite of digital and in-store benefits like unlimited free deliveries, fuel and travel discounts, access to free pet telehealth visits through Pawp, early access to promotions and events, Paramount+ streaming and so much more. For more information on how to sign up for InHome visit inhome.walmart.com.

About Walmart

Walmart Inc. (NYSE: WMT) is a people-led, tech-powered omnichannel retailer helping people save money and live better — anytime and anywhere — in stores, online, and through their mobile devices. Each week, approximately 255 million customers and members visit more than 10,500 stores and numerous eCommerce websites in 19 countries. With fiscal year 2024 revenue of $648 billion, Walmart employs approximately 2.1 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy, and employment opportunity. Additional information about Walmart can be found by visiting corporate.walmart.com, on Facebook at facebook.com/walmart, on X (formerly known as Twitter) at twitter.com/walmart, and on LinkedIn at linkedin.com/company/walmart.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240531129441/en/

elizabeth.deluca@walmart.com

Source: Walmart Inc.

FAQ

What is Walmart's InHome delivery service?

Walmart's InHome delivery service delivers groceries and essentials directly to customers' kitchens or garage refrigerators.

Which areas will Walmart's InHome delivery service expand to?

Walmart's InHome delivery will expand to San Bernardino, Riverside, Ontario, Boston, Detroit, Minneapolis, and Philadelphia.

How many households will the InHome service cover after the expansion?

After the expansion, Walmart's InHome service will cover over 45 million U.S. households.

When was Walmart's InHome delivery service launched?

Walmart launched the InHome delivery service in 2019.

What is the cost of Walmart's InHome delivery service?

InHome is available as an add-on to Walmart+ membership for $12.95 per month or $98 per year. Existing Walmart+ members can add it for an extra $7 per month or $40 per year.