Weave-Commissioned Survey Reveals How Patients Use Online Resources in Healthcare Decisions
A recent survey commissioned by Weave (NYSE: WEAV) reveals significant insights into how different generations use online resources for healthcare decisions. The study of 1,000 U.S. consumers highlights that 43% of Millennials research symptoms before appointments, while 45% of Gen Z use online information to determine appointment necessity.
The survey found that while Baby Boomers primarily trust doctors over online advice, younger generations often come to appointments with internet-based expectations. Notably, 62% of Gen Z patients report feeling upset when their online research-based concerns are dismissed.
Patients prefer trusted websites like WebMD (63%) and Mayo Clinic (47%) for health information. Digital accessibility is crucial, with 39% of patients valuing online chat and 37% seeking 24/7 access to healthcare services.
Un recente sondaggio commissionato da Weave (NYSE: WEAV) rivela approfondimenti significativi su come le diverse generazioni utilizzano le risorse online per le decisioni sanitarie. Lo studio di 1.000 consumatori statunitensi evidenzia che il 43% dei Millennials ricerca sintomi prima degli appuntamenti, mentre il 45% della Gen Z utilizza informazioni online per determinare la necessità di un appuntamento.
Il sondaggio ha rivelato che, mentre i Baby Boomer si fidano principalmente dei medici rispetto ai consigli online, le generazioni più giovani spesso arrivano agli appuntamenti con aspettative basate su informazioni trovate in internet. È interessante notare che il 62% dei pazienti della Gen Z riporta di sentirsi infelice quando le proprie preoccupazioni basate sulla ricerca online vengono ignorate.
I pazienti preferiscono siti web affidabili come WebMD (63%) e Mayo Clinic (47%) per informazioni sulla salute. L'accessibilità digitale è cruciale, con il 39% dei pazienti che apprezza la chat online e il 37% che cerca accesso 24/7 ai servizi sanitari.
Una encuesta reciente encargada por Weave (NYSE: WEAV) revela importantes insights sobre cómo las diferentes generaciones utilizan recursos en línea para tomar decisiones de salud. El estudio de 1.000 consumidores de EE.UU. destaca que el 43% de los Millennials investiga síntomas antes de las citas, mientras que el 45% de la Gen Z utiliza información en línea para determinar la necesidad de una cita.
La encuesta encontró que, mientras los Baby Boomers confían principalmente en los médicos sobre los consejos en línea, las generaciones más jóvenes a menudo llegan a las citas con expectativas basadas en internet. Notablemente, el 62% de los pacientes de la Gen Z reporta sentirse molesto cuando sus preocupaciones basadas en investigaciones en línea son desestimadas.
Los pacientes prefieren sitios web confiables como WebMD (63%) y Mayo Clinic (47%) para obtener información sobre salud. La accesibilidad digital es crucial, con el 39% de los pacientes valorando el chat en línea y el 37% buscando acceso 24/7 a servicios de salud.
Weave (NYSE: WEAV)가 의뢰한 최근 설문조사는 다양한 세대가 건강 관리 결정을 위해 온라인 자원을 사용하는 방법에 대한 중요한 통찰력을 보여줍니다. 1,000명의 미국 소비자를 대상으로 한 연구에 따르면 밀레니얼 세대의 43%가 예약 전에 증상을 조사하는 반면, 젠지의 45%는 온라인 정보를 사용하여 예약 필요성을 판단합니다.
설문조사 결과, 베이비붐 세대는 주로 온라인 조언보다 의사를 신뢰하는 반면, 젊은 세대는 종종 인터넷 기반의 기대를 가지고 예약에 옵니다. 특히 젠지 환자의 62%는 온라인 연구에 기반한 우려가 무시될 때 불만을 느낀다고 보고합니다.
환자들은 건강 정보에 대해 WebMD (63%)와 Mayo Clinic (47%)와 같은 신뢰할 수 있는 웹사이트를 선호합니다. 디지털 접근성이 필수적이며, 39%의 환자가 온라인 채팅을 가치 있게 여기고 37%는 24/7 의료 서비스 접근을 원합니다.
Une enquête récente commandée par Weave (NYSE: WEAV) révèle des informations significatives sur la manière dont les différentes générations utilisent les ressources en ligne pour prendre des décisions en matière de santé. L'étude menée auprès de 1 000 consommateurs américains met en évidence que 43 % des Millennials recherchent des symptômes avant les rendez-vous, tandis que 45 % de la Génération Z utilise des informations en ligne pour déterminer la nécessité d'un rendez-vous.
L'enquête a révélé que, bien que les Baby Boomers fassent principalement confiance aux médecins plutôt qu'aux conseils en ligne, les jeunes générations se présentent souvent aux rendez-vous avec des attentes basées sur internet. Notamment, 62 % des patients de la Génération Z rapportent se sentir contrariés lorsque leurs préoccupations basées sur des recherches en ligne sont rejetées.
Les patients préfèrent des sites web de confiance comme WebMD (63 %) et Mayo Clinic (47 %) pour obtenir des informations sur la santé. L'accessibilité numérique est cruciale, avec 39 % des patients valorisant la discussion en ligne et 37 % recherchant un accès 24/7 aux services de santé.
Eine aktuelle Umfrage, die von Weave (NYSE: WEAV) in Auftrag gegeben wurde, zeigt wichtige Erkenntnisse darüber, wie verschiedene Generationen Online-Ressourcen für Gesundheitsentscheidungen nutzen. Die Studie von 1.000 US-Verbrauchern hebt hervor, dass 43% der Millennials Symptome vor Terminen recherchieren, während 45% der Gen Z Online-Informationen nutzen, um die Notwendigkeit eines Termins zu bestimmen.
Die Umfrage ergab, dass während die Baby-Boomer hauptsächlich Ärzten mehr vertrauen als Online-Ratschlägen, jüngere Generationen oft mit internetbasierten Erwartungen zu Terminen erscheinen. Bemerkenswert ist, dass 62% der Gen Z-Patienten berichten, sich unglücklich zu fühlen, wenn ihre auf Online-Recherche basierenden Bedenken abgelehnt werden.
Patienten bevorzugen vertrauenswürdige Webseiten wie WebMD (63%) und Mayo Clinic (47%) für Gesundheitsinformationen. Digitale Zugänglichkeit ist entscheidend, wobei 39% der Patienten Online-Chat schätzen und 37% 24/7 Zugang zu Gesundheitsdiensten suchen.
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Key Findings Include:
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Generational Trends: Millennials are the most proactive, with
43% researching symptoms before booking appointments. Gen Z uses online information as a filter, with nearly half (45% ) making appointments only if symptoms appear serious. Baby Boomers, by contrast, largely trust their doctors over online advice. -
Self-Diagnosis: Younger generations often arrive at appointments with preconceived expectations based on online findings, but
30% of Gen Z patients feel hesitant to share these self-diagnoses. -
Building Trust: Doctors’ responses to online findings matter—
62% of Gen Z patients feel upset if their concerns are dismissed. Open conversations about research can improve trust and engagement. -
Preferred Resources: Patients gravitate toward reputable sites like WebMD (
63% ) and Mayo Clinic (47% ). Gen Z cross-verifies information from a variety of sources for added confidence. -
Accessibility Expectations: Digital tools like online chat (
39% ) and 24/7 access (37% ) are among the top services patients seek from healthcare providers.
As patients increasingly blend online research with professional care, healthcare providers must adapt to meet these changing expectations. Practices that build trust with patients, embrace digital communication tools and foster open conversations about online research can enhance patient satisfaction and engagement. Learn more at: getweave.com/dr-google-patient-healthcare-decisions-study/
About the Study:
The May 2024 survey was conducted online by Dynata and included responses from 1,000
About Weave
Weave is the leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave’s software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability. In the past year, Weave has been named an Inc. Power Partner, a G2 leader in Patient Relationship Management software and a Top 50 Product for Small Business. To learn more, visit getweave.com/newsroom/.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241220811378/en/
Natalie House
Sr. Director of Content and Communications, Weave
pr@getweave.com
Source: Weave
FAQ
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