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Washington Trust Appoints Michelle Kile to Lead Retail Banking Division

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Washington Trust has appointed Michelle Kile as Executive Vice President and Chief Retail Banking Officer. With 20 years of experience in Retail Banking delivery from New England financial institutions, Kile will oversee retail sales and customer service across 28 retail branch offices, Customer Solutions Center, and digital banking services. Prior to joining Washington Trust, she led Retail branch services at Digital Federal Credit Union in Franklin, MA. A Rhode Island resident and graduate of Rhode Island College, Kile brings expertise in branch transformation, solution-oriented personal service, and digital optimization.

Washington Trust ha nominato Michelle Kile come Vicepresidente Esecutivo e Responsabile del Settore Bancario al Dettaglio. Con 20 anni di esperienza nel settore bancario al dettaglio proveniente da istituzioni finanziarie del New England, Kile supervisionerà le vendite al dettaglio e il servizio clienti in 28 filiali, nel Centro Soluzioni Clienti e nei servizi di banking digitale. Prima di unirsi a Washington Trust, ha guidato i servizi delle filiali al dettaglio presso la Digital Federal Credit Union a Franklin, MA. Residente nel Rhode Island e laureata al Rhode Island College, Kile porta con sé competenze nella trasformazione delle filiali, nel servizio personale orientato alle soluzioni e nell'ottimizzazione digitale.

Washington Trust ha nombrado a Michelle Kile como Vicepresidenta Ejecutiva y Directora de Banca Minorista. Con 20 años de experiencia en el sector bancario minorista en instituciones financieras de Nueva Inglaterra, Kile supervisará las ventas minoristas y el servicio al cliente en 28 sucursales, el Centro de Soluciones para Clientes y los servicios bancarios digitales. Antes de unirse a Washington Trust, dirigió los servicios de sucursales minoristas en la Digital Federal Credit Union en Franklin, MA. Residente de Rhode Island y graduada del Rhode Island College, Kile aporta experiencia en la transformación de sucursales, servicio personal orientado a soluciones y optimización digital.

워싱턴 트러스트(Washington Trust)미셸 카일(Michelle Kile)을 부사장 겸 소매 은행 책임자로 임명했습니다. 뉴잉글랜드 금융 기관에서 20년의 소매 은행업 경험을 쌓은 카일은 28개의 소매 지점, 고객 솔루션 센터 및 디지털 은행 서비스 전반에 걸쳐 소매 영업 및 고객 서비스를 감독할 것입니다. 워싱턴 트러스트에 합류하기 전, 그녀는 매사추세츠주 프랭클린에 있는 디지털 연방신용조합에서 소매 지점 서비스를 이끌었습니다. 로드아일랜드 거주자로 로드아일랜드 칼리지 졸업생인 카일은 지점 변화, 솔루션 지향적 개인 서비스 및 디지털 최적화에 대한 전문성을 제공합니다.

Washington Trust a nommé Michelle Kile en tant que Vice-Présidente Exécutive et Directrice de la Banque de Détail. Fort de 20 ans d'expérience dans le secteur bancaire de détail issu d'institutions financières du New England, Kile supervisera les ventes au détail et le service client à travers 28 agences, le Centre de Solutions Client et les services bancaires numériques. Avant de rejoindre Washington Trust, elle a dirigé les services des agences de détail à la Digital Federal Credit Union à Franklin, MA. Résidente de Rhode Island et diplômée du Rhode Island College, Kile apporte son expertise dans la transformation des agences, le service personnel orienté vers les solutions et l'optimisation numérique.

Washington Trust hat Michelle Kile zur Executive Vice President und Chief Retail Banking Officer ernannt. Mit 20 Jahren Erfahrung im Bereich Retail Banking von Finanzinstituten aus New England wird Kile die Vertriebs- und Kundenservices in 28 Filialen, im Customer Solutions Center sowie in den digitalen Bankdienstleistungen überwachen. Bevor sie zu Washington Trust kam, leitete sie die Dienstleistungen der Filialen bei der Digital Federal Credit Union in Franklin, MA. Kile, die im Rhode Island lebt und ihren Abschluss am Rhode Island College gemacht hat, bringt Expertise in der Filialtransformation, lösungsorientierten persönlichem Service und digitaler Optimierung mit.

Positive
  • Appointment of seasoned executive with 20 years of retail banking experience
  • Strategic focus on branch transformation and digital optimization
  • Leadership expertise in retail services and business development
Negative
  • None.

WESTERLY, R.I., Nov. 14, 2024 /PRNewswire/ -- Washington Trust today announced that Michelle Kile has been appointed Executive Vice President and Chief Retail Banking Officer. Kile is responsible for the retail sales and customer service through Washington Trust's 28 retail branch offices, Customer Solutions Center, and digital banking services.

"Michelle joins us with 20 years of experience in Retail Banking delivery from several New England financial institutions," stated Edward O. "Ned" Handy III, Washington Trust Chairman and Chief Executive Officer. "We're excited to have her lead Washington Trust's Retail teams as they focus on branch transformation, solution-oriented personal service, and digital optimization to help our customers achieve their financial goals."

A Rhode Island resident, and a graduate of Rhode Island College, Kile comes to Washington Trust most recently from Digital Federal Credit Union in Franklin, MA, where she successfully led Retail branch services, business development, and customer experience. She has extensive speaking and panelist experience in the banking industry, acting as mentor and sharing her knowledge with peers, and has served on community boards including the Women's Initiative Advisory Committee for The United Way of Central, MA.

ABOUT WASHINGTON TRUST®

Founded in 1800, Washington Trust is recognized as the oldest community bank in the nation, the largest state-chartered bank headquartered in Rhode Island and one of the Northeast's premier financial services companies. Washington Trust values its role as a community bank and is committed to helping the people, businesses, and organizations of New England improve their financial lives. The Bank offers a wide range of commercial bankingmortgage bankingpersonal banking and wealth management services through its offices in Rhode Island, Connecticut and Massachusetts and a full suite of convenient digital tools. Washington Trust is a member of the FDIC and an equal housing lender. Washington Trust is a subsidiary of Washington Trust Bancorp, Inc., a publicly-owned holding company which trades on NASDAQ: WASH. For more information, visit the Bank's website at www.washtrust.com or the Corporation's website at ir.washtrust.com.

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/washington-trust-appoints-michelle-kile-to-lead-retail-banking-division-302305007.html

SOURCE The Washington Trust Company

FAQ

Who is the new Chief Retail Banking Officer at Washington Trust (WASH)?

Michelle Kile has been appointed as Executive Vice President and Chief Retail Banking Officer at Washington Trust.

How many branch offices does Washington Trust (WASH) currently operate?

Washington Trust operates 28 retail branch offices.

What is Michelle Kile's previous work experience before joining Washington Trust (WASH)?

Michelle Kile previously worked at Digital Federal Credit Union in Franklin, MA, where she led Retail branch services, business development, and customer experience.

What are the main responsibilities of the new Chief Retail Banking Officer at Washington Trust (WASH)?

Michelle Kile is responsible for retail sales and customer service through 28 retail branch offices, Customer Solutions Center, and digital banking services.

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