Verizon supports Florida and Georgia communities affected by Hurricane Debby

Rhea-AI Summary

Verizon is waiving domestic call, text, and data usage for postpaid consumer, small business, and prepaid customers in parts of Florida and Georgia affected by Hurricane Debby from August 6-12, 2024. The waiver applies to specific counties in both states. For prepaid customers using various Verizon-owned brands, service end dates are being extended to August 12, 2024.

Verizon is focusing on restoring service in areas affected by power outages. The company's macro cell sites have backup battery power, and most sites in the affected areas have backup generators. Engineers are working on repairs and ensuring continuous power supply through refueling efforts.

Positive

• Waiving call/text/data usage charges for affected customers from August 6-12, 2024
• Extending service end dates for prepaid customers to August 12, 2024
• 100% of macro cell sites have backup battery power
• Majority of cell sites in affected areas have backup generators

Negative

• Service interruptions due to Hurricane Debby's thunderstorms and power outages
• Ongoing need for repairs and service restoration in impacted areas

Call/Text/Data usage incurred by customers in hardest hit counties will be waived from August 6-12

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center.

What you need to know:

• Verizon is waiving domestic call, text, and data usage for postpaid consumer, small business customers,* and Verizon Prepaid customers impacted by the storm in parts of Florida and Georgia from August 6-12, 2024.
• For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to August 12, 2024.
• Our engineers are currently working to make necessary repairs and restore service to impacted customers.
  

ALPHARETTA, Ga., Aug. 06, 2024 (GLOBE NEWSWIRE) -- To help residents in Florida and Georgia impacted by Hurricane Debby, Verizon is waiving postpaid domestic call/text/data usage from August 6-12. This will bring relief to the thousands of customers who rely on their mobile devices now more than ever, especially during this challenging time.

The waiver applies to all postpaid consumer customers, small business customers*, and Verizon Prepaid customers in the following counties:

Florida: Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Madison, Suwanee, Taylor, and Union

Georgia: Brooks, Cook, and Echols

Customers do not have to take any action to take advantage of the offer. Any overages for those whose billing cycles have already closed will be automatically credited back.

For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to August 12, 2024.

“At Verizon, our commitment to our customers goes beyond just providing service; it means being there for them when they need us the most," said Verizon Atlantic South Market President, Leigh Anne Lanier. “In the wake of Hurricane Debby, we understand the challenges our communities are facing, and hope this small gesture provides a little peace of mind and helps our customers focus on what truly matters during this difficult time.”

Due to Hurricane Debby’s thunderstorms and subsequent power outages, some customers may be experiencing service interruptions. To the extent there are disruptions, Verizon is focusing efforts and resources to fully restore service. Our engineers are currently working to make necessary repairs and restore service to the impacted customers.

One hundred percent of Verizon macro cell sites, which provide large area coverage, have backup battery power and the majority of cell sites in the affected areas in Florida and Georgia. have backup generators. While commercial power is out, Verizon equipment and facilities across the area are being powered by these batteries and generators. Refueling efforts are underway to ensure those generators continue to provide power. Our engineers are confident we have the necessary fuel and crews to keep that operation running 24x7 until that happens.

*Verizon small business customers include customers with 50 lines or less.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed in 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $134.0 billion in 2023. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, and security.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Winnie Wright
(678) 594-1775
Winnie.Wright@verizon.com

FAQ

What is Verizon (VZ) offering to customers affected by Hurricane Debby?

Verizon is waiving domestic call, text, and data usage charges for postpaid consumer, small business, and prepaid customers in specific counties of Florida and Georgia from August 6-12, 2024.

Which areas are eligible for Verizon's (VZ) Hurricane Debby relief measures?

Eligible areas include specific counties in Florida (Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Madison, Suwanee, Taylor, and Union) and Georgia (Brooks, Cook, and Echols).

How is Verizon (VZ) addressing service interruptions caused by Hurricane Debby?

Verizon engineers are working to make necessary repairs and restore service to impacted customers. The company has backup battery power and generators for cell sites in affected areas.

What measures has Verizon (VZ) taken to ensure network reliability during Hurricane Debby?

Verizon has equipped 100% of its macro cell sites with backup battery power, and the majority of cell sites in affected areas have backup generators. Refueling efforts are ongoing to maintain power supply.