Verizon supports Florida and Georgia communities affected by Hurricane Debby
Verizon is waiving domestic call, text, and data usage for postpaid consumer, small business, and prepaid customers in parts of Florida and Georgia affected by Hurricane Debby from August 6-12, 2024. The waiver applies to specific counties in both states. For prepaid customers using various Verizon-owned brands, service end dates are being extended to August 12, 2024.
Verizon is focusing on restoring service in areas affected by power outages. The company's macro cell sites have backup battery power, and most sites in the affected areas have backup generators. Engineers are working on repairs and ensuring continuous power supply through refueling efforts.
Verizon sta rinunciando ai costi per chiamate, messaggi e utilizzo dati nazionali per i clienti postpagati, le piccole imprese e i clienti prepagati in alcune parti della Florida e della Georgia colpite dalluragano Debby dal 6 al 12 agosto 2024. L'esenzione si applica a specifiche contee in entrambi gli stati. Per i clienti prepagati che utilizzano vari marchi di proprietà di Verizon, le date di fine servizio vengono prolungate fino al 12 agosto 2024.
Verizon si sta concentrando sul ripristino del servizio nelle aree colpite dalle interruzioni di corrente. I macro siti cellulari dell'azienda dispongono di batterie di soccorso, e la maggior parte dei siti nelle aree interessate ha generatori di emergenza. Gli ingegneri stanno lavorando per effettuare riparazioni e garantire un'alimentazione continua attraverso sforzi di rifornimento.
Verizon está renunciando a las tarifas por llamadas, mensajes y uso de datos nacionales para clientes postpago, pequeñas empresas y clientes prepago en partes de Florida y Georgia afectadas por el huracán Debby del 6 al 12 de agosto de 2024. La exención se aplica a condados específicos en ambos estados. Para los clientes prepago que utilizan varias marcas de Verizon, las fechas de finalización del servicio se están extendiendo hasta el 12 de agosto de 2024.
Verizon se está enfocando en restablecer el servicio en áreas afectadas por cortes de energía. Los sitios macro celulares de la compañía tienen baterías de respaldo, y la mayoría de los sitios en las áreas afectadas tienen generadores de emergencia. Los ingenieros están trabajando en reparaciones y asegurando un suministro eléctrico continuo a través de esfuerzos de reabastecimiento.
Verizon은 미국 내 통화, 문자, 데이터 사용료를 면제하고 있습니다. 이는 플로리다와 조지아의 특정 카운티에서 발생한 허리케인 데비로 피해를 입은 후불제 소비자, 소기업 및 선불 고객을 대상으로 하며, 2024년 8월 6일부터 12일까지 적용됩니다. 선불 고객이 다양한 Verizon 브랜드를 사용할 경우 서비스 종료일이 2024년 8월 12일까지 연장됩니다.
Verizon은 전력 중단으로 영향을 받은 지역의 서비스 복구에 집중하고 있습니다. 회사의 매크로 셀 사이트는 백업 배터리를 갖추고 있으며, 영향을 받은 지역의 대부분의 사이트에는 백업 발전기가 설치되어 있습니다. 엔지니어들은 수리를 진행하고 연료 보급을 통해 지속적인 전력 공급을 보장하고 있습니다.
Verizon renonce aux frais d'appels, de messages et d'utilisation des données nationaux pour les clients postpayés, les petites entreprises et les clients prépayés dans certaines parties de la Floride et de la Géorgie touchées par l'ouragan Debby du 6 au 12 août 2024. La renonciation s'applique à des comtés spécifiques des deux États. Pour les clients prépayés utilisant diverses marques de Verizon, les dates de fin de service sont prolongées jusqu'au 12 août 2024.
Verizon se concentre sur la restauration du service dans les zones touchées par des coupures de courant. Les sites de macrocellules de l'entreprise ont une alimentation de secours par batterie, et la plupart des sites des zones affectées disposent de générateurs de secours. Des ingénieurs travaillent aux réparations et veillent à un approvisionnement électrique continu par le biais d'efforts de ravitaillement.
Verizon verzichtet auf Gebühren für nationale Anrufe, SMS und Datenverbrauch für nachbezahlte Verbraucher, kleine Unternehmen und Prepaid-Kunden in Teilen von Florida und Georgia, die vom Hurrikan Debby zwischen dem 6. und 12. August 2024 betroffen sind. Der Verzicht gilt für bestimmte Landkreise in beiden Bundesstaaten. Für Prepaid-Kunden, die verschiedene Marken von Verizon nutzen, werden die Dienstleistungsenddaten bis zum 12. August 2024 verlängert.
Verizon konzentriert sich auf die Wiederherstellung des Service in Gebieten, die von Stromausfällen betroffen sind. Die Makrozellenstandorte des Unternehmens verfügen über Backup-Batterien und die meisten Standorte in den betroffenen Gebieten haben Notstromgeneratoren. Ingenieure arbeiten an Reparaturen und sorgen durch Betankungsmaßnahmen für eine kontinuierliche Stromversorgung.
- Waiving call/text/data usage charges for affected customers from August 6-12, 2024
- Extending service end dates for prepaid customers to August 12, 2024
- 100% of macro cell sites have backup battery power
- Majority of cell sites in affected areas have backup generators
- Service interruptions due to Hurricane Debby's thunderstorms and power outages
- Ongoing need for repairs and service restoration in impacted areas
Insights
Verizon's response to Hurricane Debby demonstrates the company's commitment to customer support during crises. By waiving call/text/data charges and extending prepaid service dates, Verizon is likely to strengthen customer loyalty in affected areas. This move, while potentially resulting in short-term revenue loss, could lead to long-term customer retention and positive brand perception.
The company's robust infrastructure, including backup batteries and generators for cell sites, showcases its preparedness for natural disasters. This resilience is important for maintaining service continuity, which is essential for customer satisfaction and could provide a competitive edge in the telecom market.
While the financial impact of this initiative is likely minimal given its scope and duration, it reinforces Verizon's market position as a reliable service provider. Investors should view this as a positive indicator of the company's customer-centric approach and operational resilience, which are key factors in maintaining market share in the highly competitive telecom industry.
From a financial perspective, Verizon's decision to waive charges for affected customers will have a negligible impact on its overall revenue. With
Investors should note Verizon's proactive approach to disaster management, which could lead to reduced liability and potential regulatory scrutiny in the future. The company's investment in resilient infrastructure (backup power systems) demonstrates prudent capital allocation, potentially leading to lower maintenance costs and service disruptions in the long run.
While this news alone is unlikely to significantly move Verizon's stock price, it contributes to a narrative of operational excellence and customer focus, which can positively influence investor sentiment over time. The company's ability to maintain services during natural disasters could be a differentiating factor in customer acquisition and retention strategies.
Call/Text/Data usage incurred by customers in hardest hit counties will be waived from August 6-12
For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center.
What you need to know:
- Verizon is waiving domestic call, text, and data usage for postpaid consumer, small business customers,* and Verizon Prepaid customers impacted by the storm in parts of Florida and Georgia from August 6-12, 2024.
- For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to August 12, 2024.
- Our engineers are currently working to make necessary repairs and restore service to impacted customers.
ALPHARETTA, Ga., Aug. 06, 2024 (GLOBE NEWSWIRE) -- To help residents in Florida and Georgia impacted by Hurricane Debby, Verizon is waiving postpaid domestic call/text/data usage from August 6-12. This will bring relief to the thousands of customers who rely on their mobile devices now more than ever, especially during this challenging time.
The waiver applies to all postpaid consumer customers, small business customers*, and Verizon Prepaid customers in the following counties:
Florida: Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Madison, Suwanee, Taylor, and Union
Georgia: Brooks, Cook, and Echols
Customers do not have to take any action to take advantage of the offer. Any overages for those whose billing cycles have already closed will be automatically credited back.
For prepaid customers using Straight Talk, Tracfone, Total by Verizon, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to August 12, 2024.
“At Verizon, our commitment to our customers goes beyond just providing service; it means being there for them when they need us the most," said Verizon Atlantic South Market President, Leigh Anne Lanier. “In the wake of Hurricane Debby, we understand the challenges our communities are facing, and hope this small gesture provides a little peace of mind and helps our customers focus on what truly matters during this difficult time.”
Due to Hurricane Debby’s thunderstorms and subsequent power outages, some customers may be experiencing service interruptions. To the extent there are disruptions, Verizon is focusing efforts and resources to fully restore service. Our engineers are currently working to make necessary repairs and restore service to the impacted customers.
One hundred percent of Verizon macro cell sites, which provide large area coverage, have backup battery power and the majority of cell sites in the affected areas in Florida and Georgia. have backup generators. While commercial power is out, Verizon equipment and facilities across the area are being powered by these batteries and generators. Refueling efforts are underway to ensure those generators continue to provide power. Our engineers are confident we have the necessary fuel and crews to keep that operation running 24x7 until that happens.
*Verizon small business customers include customers with 50 lines or less.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed in 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of
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Media contact:
Winnie Wright
(678) 594-1775
Winnie.Wright@verizon.com
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