Verizon Response & Tips for Coast-to-Coast Winter Storms

Rhea-AI Summary

Verizon’s network is prepared for severe winter storms affecting the U.S. This week, winter storms Tabitha, Uri, and Viola are expected to bring heavy snow, freezing rain, and damaging winds. Despite widespread commercial power outages, Verizon reports minimal impact on network operations. Backup generators are operational, and restoration crews are deployed where fiber connectivity is affected. The company emphasizes safety tips for customers to stay connected and offers support through its Response Team.

Positive

• Verizon's network is performing well amid severe winter weather conditions.
• Backup generators are operational, ensuring continued service during power outages.
• Emergency response teams are prepared and ready to respond quickly to connectivity issues.

Negative

• Power outages have impacted fiber connectivity in some areas, causing potential service disruptions.

Verizon’s network is ready for this week’s winter storms— and you can be too

BASKING RIDGE, N.J., Feb. 15, 2021 (GLOBE NEWSWIRE) -- While intense winter weather is typical for the Midwest and Northeast, severe winter weather is impacting millions of people from coast to coast. In addition to snow and freezing conditions in the Pacific Northwest, the South and Mid-Atlantic are bracing for the unexpected and perhaps historic Winter Storms Tabitha, Uri and Viola, bearing down with threats of unprecedented snow, wind and ice. As always, Verizon’s reliable and dependable network is prepared to take it on — and you can be too.

Predicted to deliver heavy snowfall, freezing rain and/or damaging winds, these storms may affect your ability to get out and about, cause property damage, and in some cases power outages. But whether you get one inch of snow or two feet, or experience 5- to 50-mph gale force winds, the Verizon network will be ready.

State of the network

Verizon’s network is performing well as the parade of winter storms make their way across the country with limited impact to our network operations. As anticipated, commercial power is out in many places throughout the country. In the vast majority of locations, we have backup generators running and are on standby to refuel generators to ensure our network continues to serve our customers. In a few pockets of the country, power outages have impacted the fiber we use to provide connectivity from each cell site to our switching facilities. Restoration crews have already begun work to restore power to those fiber assets.

Our Network teams and vendor partners are staffing our 24x7 virtual wireless command centers (in accordance with recommended social distancing policies) and our employees are using additional Personal Protective Equipment (PPE) as they engage in recovery efforts. Our temporary assets such as mobile cell sites, mobile generators and alternate backhaul connections (needed when fiber is impacted) are prepared and ready to be deployed if needed. We are in contact with federal, state and local emergency management teams and are coordinating communication needs and efforts with them.

Tips for staying safe and connected during winter storms

Severe winter weather conditions are impacting parts of the country that rarely, if ever, deal with winter storms and extreme cold. If this is new to you, we’ve got your back with these tips to keep you connected when it matters most.

• Store phones, tablets, batteries, chargers and other equipment in a dry, accessible location. Simple zip-lock storage bags will shield devices, and there are many weatherproof phones, cases and other protective accessories available on Verizon.com.
• Keep phone and tablet batteries fully charged starting today in case local power is lost.
• Review the American Red Cross’ Winter Storm and Power Outage microsites for tips on how to stay safe during a blizzard.
• Have additional charged batteries and car-charger adapters available for backup power.
• Maintain a list of emergency numbers (police and fire departments; power and insurance companies; family, friends and co-workers; etc.) and program them into your wireless devices before an emergency arises.
• Use your tablet to photograph and catalogue your valuables and other household belongings for possible insurance claims.
• Choose from hundreds of free weather-, news- and safety-related apps and services for smartphones and tablets, the American Red Cross Emergency app, AccuWeater, Weather Underground, and NOAA Now and other mobile resources from the National Oceanic and Atmospheric Administration.
• Keep hand sanitizer and masks available should you need to leave your home, and review the CDC guidelines on how to protect yourself and others during the pandemic.
• In the event of an evacuation, bookmark your local emergency resources on your phone so you can research any special restrictions, limitations or instructions if you need emergency shelter, medical care or other support that may be impacted by COVID-19.
  

Our Verizon Response Team (VRT) stands ready 24/7/365 to serve our consumer and business customers. You can reach Verizon several ways if your services are affected by the storm.

Please note that Verizon retail stores may be closed or have reduced hours due to the storm. You can always find the most up to date hours and locations at: https://www.verizon.com/stores. In addition, we remain ready to serve you for anything you need on Verizon.com and on the My Verizon app. Our knowledgeable sales team is also available to assist via phone at 1-800-256-4646.

Small business customers can sign in to their My Business account or visit www.verizon.com/support/smallbusiness. Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed. Enterprise customers can also access the Enterprise Center. The My Fios app can be used for additional support through cell phones and the Fios Mobile app can be used to watch TV programs including newscasts.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $128.3 billion in 2020. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at https://www.verizon.com/about/media-center. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
		Diana Alvear
		(704) 620-3245
		Diana.Alvear@verizon.com

 

FAQ

How is Verizon preparing for the winter storms this week?

Verizon has backup generators operational and emergency response teams on standby to ensure uninterrupted service during winter storms.

What are the expected effects of winter storms Tabitha, Uri, and Viola on Verizon's network?

While some areas may experience fiber connectivity issues due to power outages, Verizon reports minimal overall impact on network operations.

What safety tips does Verizon provide for customers during winter storms?

Verizon recommends keeping devices charged, storing equipment properly, and having emergency contacts programmed in advance.

What should customers do if their Verizon services are affected by the storms?

Customers can reach out to Verizon's Response Team 24/7 for assistance with service disruptions related to the winter storms.