Verizon responds to western wildfires: Unlimited call/text/data for impacted customers

Rhea-AI Summary

Verizon is responding to the impact of wildfires in Northern California by offering unlimited calling, texting, and data from September 1 to September 7, 2021, for affected consumer and small business customers. This initiative covers specific zip codes related to the Caldor, Dixie, French, and Monument Fires. Additionally, changes to retail store hours may occur due to evacuation orders, and customers are encouraged to check online for updates. The Verizon Response Team is prepared to assist emergency communications.

Positive

• Providing unlimited services during crisis may enhance customer loyalty.
• Proactive response can improve brand reputation in affected communities.

Negative

• Potential disruption in retail operations due to evacuation orders may affect sales.

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center

What you need to know:

• Verizon consumer (prepaid and postpaid) and small business customers who have been most impacted by recent wildfires will receive unlimited calling, texting and data 9/1-9/7
• Some Verizon retail store hours are subject to change due to mandatory wildfire evacuation orders. Please check the status and make an appointment at verizonwireless.com/stores before visiting

SAN FRANCISCO, Sept. 02, 2021 (GLOBE NEWSWIRE) -- For our consumer and small business customers impacted by the wildfires in Northern California beginning Wednesday September 1, through Tuesday September 7, Verizon is providing unlimited calling, texting and data to those customers who reside in areas most impacted by active wildfires. Accounts with billing addresses in the following zip codes are included:

Caldor Fire:
95626, 95629, 95634, 95636, 95666, 95667, 95684, 95684, 95709, 95720, 95721, 95726, 95735, 96150

Dixie Fire:
95915, 95923, 95934, 95942, 95947, 95954, 95971, 95983, 95984, 96020, 96056, 96061, 96075, 96103, 96109, 96113, 96114, 96121, 96122, 96130, 96137

French Fire:
93226, 93285, 93308

Monument Fire:
95527, 96010, 96041, 96046, 96048

Customers do not have to take any action to take advantage of the offer.

Because the wildfires may affect our normal store hours in certain areas, we recommend shopping and accessing customer assistance online at https://www.verizonwireless.com or by using the MyVerizon app. If you’d rather visit a store, you can find the nearest Verizon location and schedule an appointment by visiting: https://www.verizonwireless.com/stores/.

Our Verizon Response Team is available 24/7 to deliver Verizon Frontline technologies including on-demand, emergency assistance for first responders. We mobilize Verizon Frontline drones, charging stations, WiFi hotspots, devices, special equipment, emergency vehicles and more to help enable mission-critical communications for local, state and federal agencies across the U.S. First responder customers with wireless priority service should utilize *272 or download the Priority Telecommunications Services app when placing calls.

Here’s a quote from one of our local leaders:

“Across the West, people are living with the anxiety that comes with every wildfire season,” said Steven Keller, Verizon Consumer Group Vice President. “We hope this offer will give our customers one less thing to worry about, so they can focus on staying safe during this stressful time.”

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $128.3 billion in 2020. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Heidi Flato
heidi.flato@verizon.com
925.324.8692
Twitter: @heidiflato

FAQ

What is Verizon's response to the wildfires in Northern California?

Verizon is offering unlimited calling, texting, and data to impacted consumers and small businesses from September 1 to September 7, 2021.

Which areas are eligible for Verizon's wildfire assistance?

Customers in specific zip codes affected by the Caldor, Dixie, French, and Monument fires can access this assistance.

How can customers check Verizon store hours during the wildfires?

Customers should check the status and make appointments on the Verizon website before visiting stores.

What services does the Verizon Response Team provide?

The Verizon Response Team delivers emergency assistance and communications support, including drones and WiFi hotspots.

When was Verizon formed and what are its primary services?

Verizon was formed on June 30, 2000, and offers data, video, and voice services on its networks.