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Verizon exposes the Un-carrier’s #TMyths

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Verizon has launched a #CarrierClapback campaign aimed at countering competitors' misleading claims. The campaign highlights a timeline of Verizon's past fee changes, including the introduction of taxes and fees in pricing plans. The company emphasizes its commitment to providing the most reliable 5G service and offers savings of up to $90/month when combined with home internet. Additionally, Verizon reported revenues of $133.6 billion in 2021, showcasing its position as a leading provider in technology and communications.

Positive
  • Verizon's revenues reached $133.6 billion in 2021.
  • Offers customers savings of up to $90/month with combined 5G and home internet services.
  • Strong focus on delivering the most reliable 5G network experience.
Negative
  • Increased admin fee for assisted support and upgrades to $35, raising concerns about hidden costs.
  • Past promises of eliminating taxes and fees have not been upheld.

Questions: “What else is the Un-carrier going to Un-do?”

BASKING RIDGE, N.J., June 01, 2022 (GLOBE NEWSWIRE) -- Sometimes the truth hurts, big time. And Verizon will not sit on the sidelines and watch as the Un-carrier continues to hoodwink consumers by dazzling them with one catchy announcement after another, only to Un-ravel and Un-do them just as soon as people forget. So we’re doing a #CarrierClapback to expose these #TMyths for just what they are.

Let’s review the timeline:

Jan 5, 2017: Announces taxes & fees now included in plans.

Aug 6, 2018: Launches Essentials plan. This is essentially a way to bring back taxes and fees (that sure didn’t last long).

Jan 22, 2022: More fees please. Fees raised on both consumer voice and data lines (sure seems like a lot of fees for a carrier that cut them out a few years ago).

Mar 21, 2022: Connect plan launches without taxes included. But wait, didn’t you say just a few years ago you were doing away with taxes and fees? What gives?!

May 5, 2022: Price Lock. Touted as a win for customers, it promises customers will never see their bills increase. Sounds great if it wasn’t one of the ways they sweetened the pot to get their merger complete.

June 3, 2022: Assisted support and upgrade support cost jumps to $35. Ok, so your plan price may not change, but your admin fee has gone up and it now costs $35 for support? Seems like just another name for a fee.

2nd Half 2022: what else will they Un-do?
With the nation’s most reliable 5G network, only Verizon offers its customers both the best network experience and value of any other carrier. When combined with home internet service, its best 5G price plans provide up to $90/month in value to customers. So do the math, and see what you can save by switching to Verizon. You can learn more about the latest deals at verizon.com/deals.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $133.6 billion in 2021. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:

Steve Van Dinter
svandinter@verizon.com 


FAQ

What is Verizon's recent revenue figure?

Verizon generated $133.6 billion in revenue for the year 2021.

What savings can customers expect when switching to Verizon?

Customers can save up to $90/month when combining 5G plans with home internet.

What changes were made to Verizon's support fees?

The cost for assisted and upgrade support increased to $35.

What is the focus of Verizon's #CarrierClapback campaign?

The campaign aims to address misleading claims by competitors regarding fees and plans.

When was Verizon Communications formed?

Verizon was formed on June 30, 2000.

Verizon Communications

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