Verizon breaks record as the most awarded brand for J.D. Power Wireless Network Quality

Rhea-AI Summary

Verizon has achieved a significant milestone by being named the most awarded wireless company for network quality by J.D. Power for 26 consecutive testing periods. This includes a record of 13 years in a row as the leader in the Wireless Network Quality Study. The recognition reflects consumer satisfaction, as over 33,000 wireless customers participated in the national survey. Verizon topped all six U.S. regions, reinforcing its position as a leader in technology and communications with revenues of $131.9 billion in 2019.

Positive

• Achieved 'Most Awarded Wireless Company for Network Quality' for 26 consecutive times.
• Ranked highest in network quality across all six U.S. regions.
• Reflects strong consumer confidence and satisfaction based on a survey of over 33,000 customers.

Negative

• None.

Verizon has been named the most awarded wireless company for network quality by J.D. Power 26 consecutive times

BASKING RIDGE, N.J., Jan. 26, 2021 (GLOBE NEWSWIRE) -- There’s nothing unlucky about “13” as Verizon has now won the J.D. Power Wireless Network Quality Study for 13 years in a row. Verizon continues to break its own record, winning this recognition for the 26th consecutive testing period -- more than any other provider.

In the J.D. Power 2021 U.S. Wireless Network Quality Study - Volume 1, Verizon has been named the Most Awarded Wireless Company for Network Quality, retaining Verizon’s title as the most awarded brand for network quality in the history of the J.D. Power Wireless Network Quality Study.

“Since it’s based on consumer surveys, we view J.D. Power to be the voice of the customer,” said Kyle Malady, Chief Technology Officer, at Verizon. “Our continued success is a testament to the ongoing confidence our customers have in our network and a reflection of their experience.”

The J.D. Power findings include responses from more than 33,000 wireless customers who participated in a national survey conducted between July and December 2020, and J.D. Power recognizes the highest-ranking companies from results based on customer experience from the companies evaluated. This study, Verizon ranks highest in Network Quality across all 6 regions, in the Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West Regions.

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is celebrating its 20th year as one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $131.9 billion in 2019. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at https://www.verizon.com/about/media-center. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.

Media contact:
Ilya Hemlin
ilya.hemlin@verizon.com
908.227.0536
@ilyahemlin

FAQ

What recognition has Verizon recently received for network quality?

Verizon has been recognized as the most awarded wireless company for network quality by J.D. Power for 26 consecutive times.

How many years in a row has Verizon won the J.D. Power Wireless Network Quality Study?

Verizon has won the J.D. Power Wireless Network Quality Study for 13 consecutive years.

What was the sample size of the J.D. Power survey for Verizon's network quality?

The J.D. Power survey included more than 33,000 wireless customers.

How did Verizon perform in the 2021 J.D. Power Wireless Network Quality Study?

Verizon ranked highest in network quality across all six U.S. regions in the 2021 study.

What were Verizon's revenues in 2019?

Verizon generated revenues of $131.9 billion in 2019.