VOYAGER DIGITAL ROLLS OUT 1-1 LIVE MESSAGING SUPPORT FOR CUSTOMERS

Rhea-AI Summary

Voyager Digital Ltd. (TSX: VOYG, OTCQX: VYGVF) announces the launch of its Live Messaging Support for customers via its mobile app, available Monday to Friday, 8am to 8pm ET. This initiative is part of the company's "Crypto for All" program, enabling real-time text communication with trained support staff. The expansion follows a significant growth in customer base and aims to enhance user experience. Furthermore, Voyager is increasing multimedia communications through video content featuring industry leaders. This strategy underscores Voyager's commitment to customer-centric service in the rapidly evolving cryptocurrency market.

Positive

• Launch of Live Messaging Support enhances customer service.
• Expansion of support team reflects customer growth.
• Increased multimedia communication improves user engagement.

Negative

• None.

TSX: VOYG
OTCQX: VYGVF
Borse Frankfurt: UCD2

Company continues to rapidly expand its personalized customer support capabilities as well as multimedia information and education, building on its "Crypto for All" initiative

NEW YORK, May 12, 2022 /PRNewswire/ - Voyager Digital Ltd. ("Voyager" or the "Company") (TSX: VOYG) (OTCQX: VYGVF) (FRA: UCD2), one of the fastest-growing consumer cryptocurrency platforms in the United States, today announced it is currently rolling out Live Messaging Support for Voyager customers, available through Voyager's award-winning mobile app, from 8am – 8pm Eastern time, Monday through Friday.

"Voyager support is now as easy as a text with one of our expert team members," said Steve Ehrlich, Voyager's CEO and co-founder. "To keep pace with customer growth over the past 12 months, we have dramatically increased our highly-trained customer support team, adding specialists across the United States. Today, we are adding industry-leading tools and capabilities to connect this expertise with customers through a new, dynamic channel that continues our laser-focus on building a world-class, customer-first organization centered on digital assets."

To access the new Live Messaging Support feature that provides text communication through the Voyager app with an expert support team member, customers can:

• Go to the Voyager mobile app and tap on the "Accounts" symbol on the far right of the lower navigation bar.
• Scroll to the "Help" section, then tap the "?" icon in the purple bubble in the lower right corner.

This will initiate a chat session with VAL, Voyager's virtual assistant, that will either answer a customer's question immediately, route directly to Live Messaging Support, or request that a ticket be submitted for more detailed analysis. Voyager's Live Messaging Support seamlessly initiates a conversation with one of our team members, during available hours, starting a text thread that is accessible at the customer's convenience.

Voyager plans to expand on this capability by providing live, text-based support through additional channels in the future. 

In addition to introducing Live Messaging Support, Voyager is expanding customer information and communication through a series of video conversations between Stephen Ehrlich and leading voices in the financial and crypto world, as well as high-profile Voyager customers. The company is also piloting a video component to its weekly Market Roundup. These videos can be viewed on Voyager's YouTube channel.

About Voyager Digital Ltd.

Voyager Digital Ltd.'s (TSX: VOYG) (OTCQX: VYGVF) (FRA: UCD2) US subsidiary, Voyager Digital, LLC, is a fast-growing cryptocurrency platform in the United States founded in 2018 to bring choice, transparency, and cost-efficiency to the marketplace. Voyager offers a secure way to trade over 100 different crypto assets using its easy-to-use mobile application. Through its subsidiary Coinify ApS, Voyager provides crypto payment solutions for both consumers and merchants around the globe. To learn more about the company, please visit https://www.investvoyager.com.

The TSX has not approved or disapproved of the information contained herein.

Press Contacts

Voyager Digital, Ltd.
Voyager Public Relations Team
pr@investvoyager.com

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SOURCE Voyager Digital (Canada) Ltd.

FAQ

What is Voyager Digital's new customer support feature?

Voyager Digital has launched a new Live Messaging Support feature through its mobile app, allowing customers to chat with support team members.

What are the hours for Voyager Digital's Live Messaging Support?

The Live Messaging Support is available Monday to Friday from 8am to 8pm Eastern time.

How can customers access Live Messaging Support in the Voyager app?

Customers can access Live Messaging Support by tapping on the 'Accounts' symbol, scrolling to the 'Help' section, and accessing the '?' icon for assistance.

What is the purpose of Voyager's 'Crypto for All' initiative?

The 'Crypto for All' initiative aims to expand customer support and education on cryptocurrency services.

Is there any multimedia content related to Voyager Digital's customer support?

Yes, Voyager is enhancing its customer communication through video content featuring industry leaders and a weekly Market Roundup.