Verint Partners Recognized for Excellence at 2023 Engage Global Customer Conference

Rhea-AI Summary

Verint celebrated its partners at Engage 2023, recognizing their achievements in customer engagement. Awards were given to partner organizations for their success in consulting, sales, marketing, and cloud transition. Verint also announced winners of the Engage 2023 Integration Challenge, where partners showcased innovative integrations with Verint solutions.

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• Verint recognized partner organizations for their achievements in customer engagement and cloud transition.
• Winners of the Engage 2023 Integration Challenge showcased innovative integrations with Verint solutions.

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LAS VEGAS--(BUSINESS WIRE)-- ENGAGE 2023 — Verint^® (Nasdaq: VRNT), The Customer Engagement Company^™, celebrated its partners across North America and Latin America at Engage 2023, the industry’s premier customer engagement event in Las Vegas. Awards were given to Verint partner organizations for their achievements in helping customers succeed with Verint solutions.

The judging panel selected each winner based on their expertise, proven track record, and focus on driving significant customer value from Verint’s open platform over the past year. The following partner organizations were recognized for success in customer engagement across consulting, sales, and marketing and for helping brands transition to the cloud:

North American Winners

• Partner of the Year – Five9
• Services and Support Partner of the Year – Group Elite
• Partner Deal of the Year – Avaya
• Rising Star Award – 8x8

Latin American Winners

• Partner of the Year – Avaya Latin America
• Partner Deal of the Year – Belltech Brasil
• Partner Deal of the Year – ddCom

“Congratulations to our partner award winners for their ongoing commitment to innovation and for their invaluable contributions to the Verint partner community,” says Verint’s John Bourne, senior vice president, global channels and alliances. “The Verint Partner Program is stronger thanks to these organizations and their abilities to help our customers overcome business and operational challenges and deliver exceptional customer experiences.”

Verint also announced the winners of the Engage 2023 Integration Challenge where partners showcased their creativity and development skills by building innovative integrations with Verint solutions to improve customer engagement. Driven by customer demand for combined solutions, partners leveraged the openness of the Verint Platform and the developer portal to access APIs and guides to create integrations across the Verint portfolio.

Following are the winners in each Integration Challenge category:

• Connected Ecosystem ‒ Intelligent Voice for an Analytics Integration that allows Verint customers to achieve an improved customer journey and obtain additional insights from recorded calls.
• Engagement Data ‒ Servion for Custom Reports for Workforce Management (WFM) connect data from Verint WFM with any other source to empower agents with real-time information.
• Artificial Intelligence (AI) ‒ Operata for Generative AI leveraging AI and metadata to deeply understand every interaction and predict the overall customer-agent experience.

Bourne continued, “We have a large ecosystem of partners developing extensions to Verint’s open platform. Congratulations to these winners who have leveraged the openness of the platform to build solutions that drive value for our mutual customers.”

Visit Partnering with Verint for more information.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Verint. The Customer Engagement Company^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230608005721/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

Who were the winners of the Engage 2023 Integration Challenge?

The winners of the Engage 2023 Integration Challenge were Connected Ecosystem, Engagement Data, and Artificial Intelligence.

What were the criteria for selecting partner award winners?

The judging panel selected winners based on their expertise, proven track record, and focus on driving significant customer value from Verint’s open platform.

What did partners showcase in the Integration Challenge?

Partners showcased innovative integrations with Verint solutions to improve customer engagement.

What did Verint announce at Engage 2023?

Verint announced the winners of the Engage 2023 Integration Challenge and recognized partner organizations for their achievements in customer engagement.