Verint Open Platform Expands Integration with Webex by Cisco

Rhea-AI Summary

Verint (VRNT) expands partnership with Webex by Cisco to integrate Verint Open Platform with Webex Contact Center, allowing brands to increase CX automation by unlocking behavioral data for critical business insights.

Brands Can Now Increase CX Automation with the Verint Open Platform Integrated with Webex Contact Center

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Verint Open Platform is built around a unified data hub, which collects all of a brand’s behavioral data in a single repository to maximize the business value hidden in their behavioral data. Behavioral data consists of customer interactions, customer experiences (CX), and workforce data that are created across every touch point of the customer with the brand. For many brands, this behavioral data is typically locked up in numerous data silos, where it is hard to access or use for deriving critical business insights. The unified data hub can connect these disparate data silos so the data can then be easily accessed and leveraged to empower employees, supervisors and managers with insights and turn the organization into a highly efficient, data-driven operation.

"Secure and accurate real-time data is critical for organizations to measure how they are performing against customer expectations," said Jono Luk, vice president of product management, Webex by Cisco. "Verint’s Data Hub is now available as an integration with Webex Contact Center, where customers will be able to enhance customer engagement across every area of the business.”

The openness of the Verint Platform fits a brand’s enterprise ecosystem and enables them to adopt new innovations at their own pace based on business priorities. Verint Open Platform delivers the flexibility that drives ROI and future proofs technology investments.

“We’re excited to bring the power of CX automation to Webex App Hub to help brands unlock rich customer engagement data and drive strategic advantage. Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex,” says Verint’s John Bourne, senior vice president, global channels and alliances.

Visit Verint Engagement Data Management to learn more.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including approximately 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.

Verint, The Customer Engagement Company^®, is proud to be Certified^™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240403570166/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What is the partnership mentioned in the press release?

Verint (VRNT) has expanded its partnership with Webex by Cisco through the integration of the Verint Open Platform's unified data hub into the Webex App Hub for Webex Contact Center.

What does the Verint Open Platform's unified data hub do?

The unified data hub collects all of a brand's behavioral data in a single repository to maximize the business value hidden in their behavioral data, including customer interactions, customer experiences (CX), and workforce data.

How does the Verint Open Platform help brands with their data?

The platform can connect disparate data silos to easily access and leverage the data, empowering employees, supervisors, and managers with insights to turn the organization into a highly efficient, data-driven operation.

What benefits do brands get from integrating Verint Open Platform with Webex Contact Center?

Brands can enhance customer engagement across every area of the business, unlock rich customer engagement data, and drive strategic advantage through CX automation.

Who mentioned the importance of real-time data in the press release?

Jono Luk, vice president of product management at Webex by Cisco, highlighted the critical role of secure and accurate real-time data for organizations to measure their performance against customer expectations.