Verint November Events Spotlight Workforce and AI Strategies to Elevate Customer Experience
Verint Systems Inc. (Nasdaq: VRNT) announced its November speaker line-up, focusing on workforce management and leveraging AI and knowledge management to enhance customer experience. Key events include the Flex Scheduling and Micro Scheduling virtual conference on November 2 and a webinar on Delivering Support, Resilience, Agility for the Hybrid Workforce on November 4. The Engage20 EMEA conference will take place from November 24-26, providing insights on optimizing customer engagement. Verint underscores its commitment to enhancing service standards amid shifting customer expectations.
- Engagement in industry-relevant virtual events highlights Verint's commitment to workforce management.
- Focus on AI and knowledge management indicates the company's dedication to improving customer experience.
- Participation from industry experts at events enhances Verint's credibility in delivering actionable insights.
- None.
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the November speaker line-up that focuses on workforce management best practices and how to leverage artificial intelligence and knowledge management to improve customer experience. Also, Verint’s Engage20 EMEA virtual event details are available.
Flex Scheduling and Micro Scheduling: A New Playbook for an Old Challenge
CRMXChange Virtual Conference
November 2, 2 p.m. ET
Verint’s Nick Mortimer, senior director, global product strategy, will highlight tactics on how to retain skilled, empathetic talent to meet customer needs and to realize greater efficiency by leveraging skillsets that span across multiple channels.
Delivering Support, Resilience, Agility for the Hybrid Workforce
Verint webinar
November 4, 10 a.m. GMT / 5 a.m. ET
Verint’s Huw Jones, solutions consultant, is presenting with highly regarded business psychologist, Matt Flury, in this webinar designed to help attendees consider how to lead customer teams through the months ahead. Topics include how to transform with speed or agility to simply trying to keep “heads above water” while maintaining service standards.
Rising Above with Technology
GTACC (Greater Toronto Area Contact Center) Virtual Conference
November 5, 10:40 a.m. ET
In this panel, Verint customer Samantha Thompson, quality and workforce management specialist at MTD Products, shares how Verint solutions have enabled MTD to transition its workforce quickly and seamlessly to work-from-home while still providing an impactful customer experience.
Quality Live Session – The 20s: Rethinking your Quality Program in a Time of Dramatic Change
CRMXChange Virtual Conference
November 11, 2 p.m. ET
A century after 1920 kicked off a decade of dramatic social and economic change, 2020 is following its lead. But this time, we have advanced technologies to better adapt to and overcome challenges. Join Verint’s Lisa Elbe, solutions sales, Verint Monet, to learn how to use these technologies to transform the way organizations evaluate and improve employee engagement, even in a new remote-working environment.
Revolutionize Your Customer Service with AI-Infused Knowledge Management
Verint webinar
November 12, 1 p.m. ET
Customer service expectations have risen dramatically—whether it’s on the phone or through digital channels. To provide the fast, accurate and personalized information across channels that customers demand, organizations need to harness the power of artificial intelligence. Join Verint speakers, Heather Richards, VP, product strategy, go-to-market for knowledge management, and Kelly Koelliker, director, content marketing, to learn more about how Verint’s AI-infused Cloud Knowledge Management solution can positively impact the customer experience.
Enabling ‘Knowledge-as-a-Service’ on any Support Channel
KMWorld Connect 2020 Virtual Conference
November 19, 11:30-11:45 a.m. ET
Are skyrocketing customer expectations for personalized, real-time answers stretching your organization to the limit? Join Verint’s Heather Richards, VP, product strategy, go-to-market for knowledge management to learn more about “knowledge-as-a-service,” through which knowledge can be embedded and triggered across almost any tool, interface, or interaction. Discover how Verint customers are using these capabilities to enhance self-service, empower their support organizations, and drive the best knowledge to the point of need.
Engage20 EMEA Customer Conference
Verint Virtual Conference
November 24-26
Engage20 EMEA Customer Conference is dedicated to helping customers across Europe, Middle East and Africa get the most out of their Verint solutions, hear from thought leaders and network with peers. Get insights from Verint solutions experts and discover how to simplify, modernize and automate customer and employee engagement. Click here to register.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence®, www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2020, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2020, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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