Verint Named a Strong Performer in Customer Feedback Management Report

Rhea-AI Summary

Verint (NASDAQ: VRNT) has been recognized as a strong performer in The Forrester Wave: Customer Feedback Management Platforms, Q2 2021. The report highlights Verint's robust services in Customer Feedback Management (CFM) and Voice of the Customer (VoC), emphasizing its ability to unify data across enterprises and create an omnichannel view. Verint achieved top scores in both current offerings and market presence categories. Customers praise Verint for its innovative solutions, customer support, and commitment to enhancing digital experiences.

Positive

• Recognized as a strong performer in Forrester Wave: CFM Platforms.
• Achieved highest scores (5/5) in Current Offering and Market Presence categories.
• Customer satisfaction noted for innovative digital experience capabilities and proactive support.

Negative

• None.

Verint^® (NASDAQ: VRNT), The Customer Engagement Company^™, has been named a strong performer in The Forrester Wave^™: Customer Feedback Management Platforms, Q2 2021.¹

In the report, Forrester stated that Verint “continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating an omnichannel view that goes beyond the contact center.”

Verint received the highest score possible (5/5) in the following criteria:

• Current Offering category: benchmarking; feedback methods available; engaged digital experience/interaction capabilities; and implementation
• Market Presence category: revenue and global presence.

According to Forrester interviews, “Customers appreciate that Verint is forward-thinking in terms of its broader solution, appreciate the history of ForeSee and its CSAT model, and are completely satisfied with the digital experience capabilities the vendor offers. They also tout a great experience when it comes to customer support and customer success and note that [Verint] does a great job when it comes to listening to their voice as customers.”

“We’re proud to be recognized by Forrester and our clients for our omnichannel solution and strong focus on digital interactions,” says Verint’s Kevin Daly, global vice president and general manager, experience management. “Only Verint can give brands a unified CX improvement strategy that connects silos to drive action across the enterprise. Our customers know that we uniquely leverage AI and automation to collect data, analyze structured and unstructured feedback, and help brands prioritize the changes that will move the needle on CSAT and NPS.”

For more information, visit Verint Experience Management.

Forrester’s recent Now Tech: Voice-of-the-Customer (VoC) Vendors, Q1 2021, report includes Verint as one of the large vendors by revenue.²

About Verint

Verint^® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement^™ to help customers close the engagement capacity gap.

Verint. The Customer Engagement Company^™. Learn more at Verint.com.

¹ Source: Forrester: The Forrester Wave^™: Customer Feedback Management Platforms, Q2 2021
² Source: Forrester: Now Tech: Voice-Of-The-Customer (VOC) Vendors, Q1 2021, Feb 19, 2021

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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FAQ

What recognition did Verint receive in Q2 2021?

Verint was named a strong performer in The Forrester Wave: Customer Feedback Management Platforms, Q2 2021.

What scores did Verint achieve in the Forrester Wave report?

Verint received a perfect score of 5/5 in Current Offerings and Market Presence categories.

How does Verint enhance customer experience?

Verint provides innovative omnichannel solutions that unify data and improve digital interactions.

What is the significance of the Forrester report for Verint's investors?

The report underscores Verint's market strength and customer satisfaction, which can positively influence investor confidence.