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Verint (NASDAQ: VRNT) announces an expanded partnership with Google Cloud to enhance contact center performance through the integration of Google Cloud's Contact Center AI and Verint's Customer Engagement Platform. This collaboration aims to close the Engagement Capacity Gap by leveraging AI-driven CX automation solutions. The Verint Platform's open architecture allows seamless integration with Google Cloud, providing organizations with critical capabilities for improved customer interactions. Furthermore, Verint will offer its Workforce Engagement and CX solutions on the Google Cloud Marketplace, streamlining procurement for clients.
Positive
Expanded partnership with Google Cloud enhances customer engagement capabilities.
Integration of Verint's Platform with Google Cloud's AI solutions improves contact center efficiency.
Offering of Verint solutions on the Google Cloud Marketplace simplifies procurement for organizations.
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Partnership Leverages Platform-to-Platform Approach to Boost the Power of Customer Experience Automation
MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced an expanded partnership with Google Cloud to help organizations improve contact center performance through the integration of Google Cloud's Contact Center AI and Verint Customer Engagement Platform.
The Verint Platform’s unique open architecture makes it seamless to combine its customer experience (CX) automation solutions with Google Cloud's Contact Center AI (CCAI) platform. Through this collaboration, organizations can now use Verint’s solutions to close what we call the Engagement Capacity Gap™ with CX automation. This powerful platform-to-platform approach provides critical capabilities to organizations seeking best of breed solutions.
According to Amit Kumar, product manager, CCAI Platform, Google Cloud, “We are thrilled to work with Verint as a Workforce Engagement partner. These new integrations are built on a CCaaS 3.0 architecture which provides flexibility to meet each customer’s exact needs. It is a comprehensive multi experience CCaaS solution that creates quality modern experiences, such as mobile-first, for the consumer as well as for the agent."
Through this collaboration, Verint delivers a unified, open platform with out-of-the-box integrations driven by AI. These capabilities help ensure quality and compliance, as well as better routing, orchestration, and scheduling of the best agents to handle customer interactions to deliver the highest CSAT.
“The Verint Platform is open and offers customers a broad range of best-of-breed applications in the cloud. We are pleased to work with Google Cloud to bring innovative CX automation solutions to the market,” says Verint’s John Bourne, senior vice president, global channels and strategic alliances.
In addition to expanding the number of pre-built integrations across other Verint customer engagement solutions, the company is bringing Verint Workforce Engagement and CX solutions to Google Cloud Marketplace, enabling seamless procurement and consolidated billing through a single channel.
Visit Verint at Enterprise Connect, through March 30 in Orlando, Fla., Booth #1406. For more information, visit Verint Customer Engagement Platform.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
What is the recent partnership between Verint and Google Cloud?
Verint has expanded its partnership with Google Cloud to integrate its Customer Engagement Platform with Google Cloud's Contact Center AI, enhancing contact center performance.
How will the integration benefit organizations using Verint and Google Cloud?
The integration aims to close the Engagement Capacity Gap, helping organizations improve customer interactions through AI-driven CX automation solutions.
What solutions will Verint offer on the Google Cloud Marketplace?
Verint will provide its Workforce Engagement and CX solutions on the Google Cloud Marketplace for streamlined procurement.
What is the significance of the Engagement Capacity Gap mentioned in the press release?
The Engagement Capacity Gap refers to the disparity between customer expectations and an organization's ability to meet those expectations, which the partnership seeks to address.
What are the expected outcomes of Verint's integration with Google Cloud?
The collaboration is expected to enhance contact center efficiency, improve quality and compliance, and provide better routing and scheduling of agents.
