Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise

Rhea-AI Summary

Verint introduces Verint Enterprise Experience Management (XM) to deliver experience insights at scale across customer touchpoints. The platform helps break down organizational silos and unify the view of customer feedback data from various channels. It offers capabilities such as feedback collection, CX analysis, reporting, and automated actions.

LAS VEGAS--(BUSINESS WIRE)-- ENGAGE 2023 – Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today introduced Verint Enterprise Experience Management (XM) which offers powerful new capabilities to seamlessly deliver experience insights at scale across a brand’s customer touchpoints.

As consumer behavior continues to evolve, access to data becomes more critical for enterprise customer experience (CX) leaders who need to understand what consumers want and how they feel in real time. Today, the volume of data is overwhelming and organizational silos make it difficult to share insights and coordinate actions to better serve customers. Verint empowers enterprise CX leaders to break down the silos and unify the view of rich, unstructured data for an enterprise-wide picture of the voice of the customer (VoC).

Verint Enterprise XM offers a wide set of capabilities including direct and inferred feedback collection, advanced CX analysis, rich reporting, and automated actions. Verint Enterprise XM consolidates VoC data from across the enterprise:

• Web and Mobile - Capture and analyze data across Web, mobile, social, and survey feedback to understand the customer experience in the digital domain.
• Store Locations - Capture and analyze customer feedback with geo-location capabilities to understand the customer experience in stores and branches.
• Contact Center - Capture and analyze unstructured data from voice and text channels and post interaction surveys to understand the outcome of customer interactions.

“Consumers today expect frictionless and personalized customer journeys. They expect issues to be resolved quickly. They also expect to be heard across all channels including Web, mobile, social messaging, chat, and phone, going beyond traditional surveys,” says Verint’s Daniel Ziv, vice president, go-to-market, Experience Management and Analytics. “Verint Enterprise XM delivers innovative voice of the customer solutions for both direct and inferred customer feedback that empowers enterprise CX leaders to continuously improve omnichannel experiences and make more informed CX decisions.”

To learn more, visit Verint Experience Management™.

About Verint

Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Verint. The Customer Engagement Company^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What is Verint Enterprise Experience Management (XM)?

Verint Enterprise XM is a platform that helps enterprise CX leaders gather and analyze customer feedback data from various channels to improve customer experiences.

What are the key capabilities of Verint Enterprise XM?

Verint Enterprise XM offers capabilities such as direct and inferred feedback collection, advanced CX analysis, rich reporting, and automated actions.

What types of data can Verint Enterprise XM capture and analyze?

Verint Enterprise XM can capture and analyze data from web, mobile, social media, survey feedback, store locations, contact centers, voice and text channels, and post interaction surveys.

How can Verint Enterprise XM help improve customer experiences?

Verint Enterprise XM helps enterprise CX leaders understand customer preferences and sentiments in real time, enabling them to make more informed decisions and continuously improve omnichannel experiences.