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Verint Customer Engagement Platform Named Leader in Inaugural Opus Conversational Cloud Intelliview Report
Rhea-AI Impact
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Rhea-AI Summary
Verint (NASDAQ: VRNT) has been recognized as a leader in the 2023 Decision Makers’ Guide to the Conversational Cloud by Opus Research. The report evaluated various platforms, placing Verint among the top three leaders based on its 'Span of Services' and 'Cloud Focus.' Verint's Intelligent Virtual Assistant (IVA) received top scores for completeness of services, financial stability, and customer install base. The company emphasizes the importance of conversational AI and analytics for enhancing customer experience and operational efficiency.
Positive
Ranked among the top three leaders in Opus Research's 2023 Conversational Cloud report.
Received highest scores for completeness of services and customer base.
Strong focus on cloud-based offerings enhances reliability and support for customer success.
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MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that Verint Intelligent Virtual Assistant™ (IVA) has received top scores and is a leader in the inaugural 2023 Decision Makers’ Guide to the Conversational Cloud by Opus Research.* In this report, Opus Research evaluates platforms offered by participating Conversational Cloud players and solutions providers.
“Enterprises today take a holistic approach to AI-informed IT investments, employing real-time analytics and understanding to derive conversational intelligence that informs self-service resources, contact center infrastructure, and enterprise knowledge bases with rich data, metadata and insights,” said Dan Miller, lead analyst and founder, Opus Research. “Verint’s Customer Engagement Cloud Platform is an exemplary ecosystem for purpose-driven sharing of conversational intelligence to improve customer experience and employee efficiency.”
Verint is among the top three leaders based on overall evaluation criteria including “Span of Services” and “Cloud Focus.” Span of Services depicts how well cloud offerings encompass the four pillars of Conversational Cloud offerings including self-service, application integration and automation, interaction processing and intelligent routing, and conversational intelligence.
Verint IVA received the highest assessments possible for completeness of services, functions, features, financial stability and solid customer install base. Verint also scored high in the Cloud Focus category in terms of branded cloud-based offerings that demonstrate coherence, completeness, flexibility, nimbleness, support and reliability to ensure customer success.
“Conversational AI and the supporting analytics, applications and infrastructure are key assets for organizations operating in competitive and evolving markets,” says Verint’s Heather Richards, vice president, go-to-market strategy, digital first engagement. “Applying conversational intelligence, real-time analytics, self-service capabilities, workflows and workforce orchestration help provide a holistic cloud-based approach that benefits businesses in the near-term while creating long-term readiness to better address operations and customer engagement initiatives as they emerge.”
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
*2023 Decision Makers’ Guide to the Conversational Cloud by Opus Research. Published February 2023.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
