Verint and Stanley Black & Decker Outdoor Acknowledged as CCW Finalists
Awards Honor Top Innovators and Market Leaders in the Customer Contact Industry
The CCW Excellence Awards honor the most inventive organizations in the contact center field by highlighting best practices, innovative ideas, and exceptional execution across various functions and industry sectors. Verint and SBDO are recognized as innovators and market leaders for optimizing customer engagement.
Best-in-Class Contact Center (99 seats or less)
SBDO utilizes Verint Workforce Management (WFM) to streamline its workforce resources through automated forecasting and scheduling, paving the way for increased coaching and training opportunities, resulting in more engaged agents and increased retention rates.
Enhanced scheduling efficiency has liberated managers, allowing them to adopt a more strategic approach to creating differentiated customer and employee experiences. Freed from the complexities and challenges of scheduling, managers can now dedicate more time to interacting with agents and responding to customer requests. This has not only improved schedule adherence but fueled the reduction in call abandonment rates.
Best Automation Solution Finalist
Verint’s platform enables omnichannel engagement across Email, Live Chat, Twitter DM, Facebook Messenger, and WhatsApp from a unified interface providing agents the versatility to work asynchronously across channels. These digital channels have built-in automation to help businesses scale customer engagement, reduce cost-per-contact, and empower seamless self-service.
"The CCW awards reflect current trends in customer experience," says Verint's Celia Fleischaker, chief marketing officer. "We are honored to be included among the CCW award finalists, alongside Stanley Black & Decker Outdoor, and delighted to be recognized as a key player in AI and automation driving innovation and versatility to meet today’s dynamic consumer needs.”
The winners will be announced at Customer Contact Week 2023, June 19-22 at Caesars Forum in
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
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Media Relations
Sue Huss
sue.huss@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
