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Verint and Eventus Solutions Group Partner to Deliver Digital-First Engagement Solutions Worldwide
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
partnership
Rhea-AI Summary
Verint (NASDAQ: VRNT) has partnered with Eventus Solutions Group, a Tech Mahindra subsidiary, to enhance its Digital-First Engagement solutions for midmarket and enterprise businesses globally. This partnership will enable organizations to optimize customer engagement and improve the digital customer experience (CX). Eventus will provide both technology implementation and consulting services, allowing clients to enhance every customer touchpoint. As consumer preferences shift towards digital channels, Verint's solutions aim to meet growing expectations, incorporating AI and engagement orchestration. This collaboration is set to deepen Verint's existing relationship with Tech Mahindra.
Positive
New partnership with Eventus Solutions Group to enhance Digital-First Engagement solutions.
Eventus committed to providing technology and consulting services to optimize customer engagement.
Partnership expected to drive improved CX for midmarket and enterprise businesses.
Negative
None.
MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its new partnership with Eventus Solutions Group, a subsidiary of Tech Mahindra, to bring Verint Digital-First Engagement solutions to midmarket and enterprise businesses worldwide.
As a value-added reseller partner, Eventus is committed to helping organizations worldwide unlock the full potential of Verint's advanced Digital-First Engagement solutions, empowering their teams to engage more effectively with customers and drive digital customer experience (CX) transformation.
“We’re proud to be a reseller partner to Verint. In addition to the technology implementation, we also offer expert consulting services to help our clients optimize every touchpoint along the customer journey, from initial contact to ongoing support,” said Milos Djokovic, CEO and managing director, Eventus Solutions Group. “This new partnership will enable organizations to take their customer engagement to the next level."
"We are excited about this new partnership between Verint and Eventus Solutions Group. As a leading BPO, we know the importance of digital-first engagement in today's world. This partnership will enable organizations to create differentiated experiences for their customers, improve customer engagement, and drive digital customer experience transformation in our key markets," said Bharath Vasudevan, senior vice president, Tech Mahindra.
As consumers shift to digital channels, brands are facing an increasing number of interactions and skyrocketing expectations. Verint solutions that support this shift to digital comprise conversational AI, engagement channels, engagement orchestration and knowledge management to help organizations successfully meet these challenges and create differentiated experiences. Verint’s Digital-First Engagement solutions can be combined with the other applications on the Verint Customer Engagement Platform to do this with a very compelling value proposition.
“This new partnership will elevate Verint’s long standing relationship with Tech Mahindra to new levels through a global practice around CX consulting and advising provided by Eventus,” says Verint’s John Bourne, senior vice president, global channels and alliances. “We are pleased to welcome the Eventus team to our growing network of experts in this field and look forward to launching additional Verint solutions through Eventus in the near future.”
At Eventus Solutions Group, we have been reinventing the customer experience. We help enterprise-level companies solve the most complex customer experience (CX) and contact center problems—equipping them with the strategies, technologies, cross-platform analytics and fresh thinking they need to delight their customers and meet the challenges of today’s new “Age of the Customer.” In fact, when our competitors falter, companies turn to us for creative solutions and clarity. And to connect clients’ bewildering array of operational, contact center and marketing software, we built IntelligenceHub, a unified data and analytics platform. For organizations that want to optimize the way customers interact with your firm, Eventus Solutions Group delivers a better experience every time.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
