Enhanced Capabilities with Verint Intelligent Virtual Assistant Enable Easy Design and Deployment, Accelerate Time to Value, and Increase ROI

Rhea-AI Summary

Verint (NASDAQ: VRNT) announced the upcoming release of advanced features for its Intelligent Virtual Assistant (IVA) on April 19, aimed at enhancing customer experience through automation. This solution, powered by Verint Da Vinci AI, enables organizations to quickly design, deploy, and refine IVAs, improving self-service interactions across digital and voice channels.

A recent study indicated that nearly three-quarters of confident brands had already implemented an IVA by 2022, with over half increasing their investments. The new IVA Studio provides an intuitive platform for rapid deployment and customization, promising an immediate return on investment.

Verint’s IVA integrates seamlessly with existing systems and delivers personalized experiences, while its natural language understanding models are tailored to various industries including banking and healthcare.

Positive

• Launch of advanced features for Intelligent Virtual Assistant on April 19.
• Enables rapid design, deployment, and improvement of IVAs, enhancing customer engagement.
• High adoption rate among confident brands, with increased spending on IVA solutions in 2022.
• IVA Studio offers a low-code solution for quick in-house bot management, leading to immediate ROI.
• Tailored natural language understanding models specific to industry use cases.

Negative

• None.

Powered by Verint Da Vinci AI, Solution Enables Brands to Deliver Customer Experience Automation at Scale

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant^™ (IVA) will be available on April 19 and deliver a conversation design platform that enables teams to design, deploy, and improve IVAs faster, collaboratively and at scale. Verint IVA is part of Verint Customer Engagement Platform powered by Verint Da Vinci^™ AI to activate insights and automate experiences across the enterprise.

Conversational artificial intelligence (AI) helps organizations gain confidence in their ability to provide high quality customer experiences. According to a recent Verint study, nearly three-quarters of the highly confident respondents – confident about their organization’s ability to provide the level of experience demanded by modern consumers – had implemented an IVA before or during 2022, more than half increased spending on those solutions in 2022 versus 2021 and just under half currently share work between human employees and bots.

“Customers appreciate using their own words in natural interactions with bots but get frustrated when automated systems don’t understand simple queries or have limited options,” explains Derek Top, senior analyst and research director at Opus Research. “Verint’s IVA Studio enables developers to start with pre-built models that reduce the time and resources required to support a variety of complex interactions and transactions.”

Verint IVA allows for the quick and efficient deployment of automation across an organization’s digital and voice channels to deliver consistent and personalized self-service experiences, while also optimizing contact center operations.

Equipped with pre-built natural language understanding (NLU) models and extensive AI and analytics fueled by Verint Da Vinci, Verint IVA allows an organization to scale a hybrid workforce, consisting of humans and virtual assistants, to provide differentiated customer experiences while easily integrating with a company’s existing systems.

Verint IVA also includes a low-code, drag-and-drop editor called IVA Studio, which is equipped with an intuitive, visualized user interface that enables large enterprises and SMBs to quickly launch, tune, and improve their bots in-house, on their own terms resulting in immediate ROI. As business and consumer needs evolve, new intents and languages can be added and measured in real-time across endpoints to derive insights, so organizations can pivot and improve the customer experience. This tuning process allows for transparency and control into the creating and improvement of tailored language models for an enterprise, its brand and its customers.

Based on more than two decades of real-world AI experience, Verint IVA delivers mature NLU models specific to industry use cases in banking, insurance, healthcare, among others. With the ability to seamlessly integrate into current chatbot solutions, these NLU models produce attentive, hyper-personalized and human-like conversations. The solution also enables end users to build and manage voice AI flows to support an omnichannel approach. For example, augmenting the IVA experience by handing over complex chatbot conversations to a live agent with the proper context.

“Rolling out more digital channels doesn’t always guarantee an improvement in customer engagement. Modern consumers expect seamless digital interactions, regardless of channel,” says Verint’s Heather Richards, vice president, go-to-market strategy, digital first engagement. “Brands need a way to scale customer interactions across channels and Verint IVA introduces AI-powered conversational experiences – driving a better customer experience and automating processes in the contact center.”

Visit Verint Conversational AI and Verint Intelligent Virtual Assistant to learn more.

About Verint
Verint^® (NASDAQ: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Verint. The Customer Engagement Company^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230411005250/en/

Media Relations

Sue Huss

sue.huss@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What is the launch date for Verint's Intelligent Virtual Assistant?

Verint's Intelligent Virtual Assistant will launch on April 19.

What benefits does the new IVA provide to organizations?

The new IVA provides rapid design, deployment, and improvement of virtual assistants, enhancing customer experiences.

How does the IVA Studio improve the deployment process?

IVA Studio offers a low-code, drag-and-drop interface for quick bot management, allowing immediate ROI.

What industries are tailored NLU models designed for?

The NLU models are tailored for industries including banking, insurance, and healthcare.

How has the investment in IVA solutions changed in 2022?

Over half of the brands that implemented IVAs increased their spending on these solutions in 2022 compared to 2021.