Customers Give Verint a Perfect Score for Overall Vendor Satisfaction in New Workforce Optimization Market Report

Rhea-AI Summary

Verint (NASDAQ: VRNT) has been recognized as a leader in the Contact Center Workforce Optimization (WFO) market for the sixteenth consecutive year in DMG Consulting's 2022-2023 report. Verint achieved perfect scores (5.0) in 11 vendor satisfaction categories and across key WFO/WEM product features. This includes top rankings in implementation, training, and innovation. The report, highlighting increasing demand for effective workforce engagement solutions, emphasizes the importance of adapting customer experiences in a dynamic environment. Verint supports over 10,000 organizations globally, including many Fortune 100 companies, leveraging AI and analytics for enhanced customer engagement.

Positive

• Achieved perfect scores (5.0) in all 11 vendor satisfaction categories.
• Recognized as a WFO/WEM market leader for 16 consecutive years.
• Top scores in key WFO/WEM modules like analytics and workforce management.

Negative

• None.

For Sixteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^® (NASDAQ: VRNT), The Customer Engagement Company^®, today announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report.^* Verint, positioned as a workforce optimization (WFO)/workforce engagement management (WEM) market leader for 16 consecutive years, achieved perfect scores (5.0 out of 5.0) in all 11 vendor satisfaction categories, all 10 WFO/WEM modules satisfaction categories and all seven WFO/WEM product features satisfaction categories.

DMG’s latest report, released in January, features seven leading and contending vendors and presents an in-depth analysis of the contact center workforce optimization/workforce engagement management market, trends, competitive landscape, product suites, technology, and innovation.

“Enterprises are trying to figure out how to deliver a consistently excellent customer experience to establish strong relationships, keep customers engaged, and cultivate long-term brand loyalty. It’s a fundamental issue that few enterprises have found a compelling way to address and is the underlying reason WFO/WEM suites (or platforms) exist,” said Donna Fluss, president, DMG Consulting. “A major aspect of the challenge is that the definition or description of an outstanding customer relationship or experience is constantly evolving, making it a moving target. This means that any company that wants to provide an outstanding CX in each and every touch with their customers, prospects, and partners needs a flexible servicing infrastructure that adapts as quickly as their customers.”

Verint Workforce Engagement^™ achieved top customer satisfaction scores (5.0 out of 5.0) in 11 Vendor Satisfaction categories including: WFO/WEM product suite, implementation, training, professional services, innovation, vendor communication, and overall vendor satisfaction.

Perfect scores (5.0 out of 5.0) were received across the following seven WFO/WEM Product Features categories: supervisor UI/UX, agent UI/UX, regulatory and compliance features, artificial intelligence, ease of integration with third-party applications, business intelligence, analytics, and reporting, and ability to administer the entire suite from a centralized environment.

Another round of perfect scores (5.0 out of 5.0) occurred across the following 10 WFO/WEM Modules categories: omnichannel recording, analytics enabled QM, workforce management, interaction analytics, surveying/VOC, performance management, gamification, knowledge management, robotic process automation, and customer journey analytics.

“The research presented by DMG Consulting reflects the ongoing need for workforce engagement as organizations have to do more with less,” says Verint’s David Singer, vice president, go-to-market strategy. “Verint solutions empower the workforce through automation and help our enterprise customers continue to create enduring customer relationships.”

Visit Verint Workforce Engagement to learn more.

About Verint

Verint^® (Nasdaq: VRNT) helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies – are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.

Verint. The Customer Engagement Company^®. Learn more at Verint.com.

* DMG Consulting LLC’s 2022 – 2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report, published January 2023

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230228005088/en/

Media Relations

Sue Huss

sue.huss@verint.com

Analyst Relations

Ryan Zuk

ryan.zuk@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What does Verint's recent achievement in the WFO market signify for investors?

Verint's recognition as a leader in the WFO market may enhance investor confidence, highlighting the company's strong customer satisfaction and market position.

How many years has Verint been named a leader in the workforce optimization market?

Verint has been named a leader in the workforce optimization market for sixteen consecutive years.

What were Verint's scores in DMG Consulting's latest report?

Verint received perfect scores (5.0) in all vendor satisfaction categories, demonstrating high customer satisfaction.

How many organizations use Verint's Customer Engagement Platform?

Over 10,000 organizations across 180 countries utilize Verint's Customer Engagement Platform.

What technologies does Verint leverage to enhance customer experience?

Verint employs AI, analytics, and open cloud architecture to improve customer engagement.