Verint Sys Stock Price, News & Analysis

Verint (VRNT) has released its State of Customer Experience 2025 report, revealing significant shifts in consumer expectations regarding AI-powered customer service. The study, based on 5,000 U.S. consumers, shows that 86% recognize AI benefits in customer service, with even higher adoption (98%) among 18-34 year olds. Key findings highlight that 56% of consumers prioritize quick information access over empathy, while 73% prefer digital channels to phone interactions. The stakes for brands are high, with 78% of consumers considering switching brands after a single poor experience, up from 67% in 2024. However, companies delivering exceptional CX see 86% customer return rates and 81% likelihood of brand recommendations.

Verint (VRNT) announced significant business outcomes achieved through their AI-powered Verint Genie Bot, part of their Open Platform's business analytics solutions. The bot, designed to enhance business analyst capabilities, rapidly delivers CX insights to executives regarding customer complaints, churn, upsell opportunities, and cost reduction initiatives. Notable success cases include an international financial institution that identified opportunities worth $5 million in revenue optimization and customer journey improvements on the first day of implementation. Additionally, an energy provider utilized the bot to streamline operations, potentially reducing costs by $3 million through improved self-service and agent workflows.

Verint announced that BT Group is expanding its deployment of AI-powered bots to enhance customer and employee experience in sales contact centers. Following successful initial results, BT Group is scaling its utilization of Verint's Coaching Bot, Wrap Up Bot, and CX/EX Scoring Bot from 450 to 4,500 agents - a 10x increase. BT Group, which serves over 25 million EE, BT, and PlusNet customers across the UK, reported improvements in real-time agent assistance, upsell and cross-sell opportunities for broadband products and mobile lines, agent onboarding, and reduced customer churn. The telecommunications company's success with in-the-moment coaching has led to stronger and faster business outcomes.

Verint (VRNT) has secured six TrustRadius 2025 'Top Rated' awards based on customer feedback, highlighting its excellence in AI-powered CX automation. The awards span categories including Contact Center Software, Conversation Intelligence, Transcription, Voice Recognition, Call Center Workforce Optimization, and Workforce Management. Customer success stories demonstrate significant business impacts: a telecom brand achieved 50% call automation saving $10M, a fintech company automated 96% of quality evaluations saving $6M, and a telecommunications company increased revenue by $30M through improved agent performance. A notable case study showed a bank's NPS improving from +3 to +39 using Verint Agent Copilot Bots for mortgage applications.

Verint (VRNT) and Parloa announced a strategic integration between Parloa's AI Agent Management Platform and Verint's CX Automation Platform. The partnership enables enterprises to manage both AI and human agents in a unified hybrid workforce approach. Parloa's AI agents can now be deployed, managed, and coached alongside human agents within Verint's Workforce Engagement solutions. The integration optimizes call center operations by matching the right agent type to each call, reducing costs while maintaining service quality. Verint, which serves over 80% of Fortune 100 companies across 180 countries, will provide the operational infrastructure for forecasting, scheduling, and performance optimization. The integration offers multilingual support across voice and chat channels, allowing seamless workforce scaling based on real-time demand.

Verint (VRNT) reported strong Q1 FYE 2026 results with accelerated ARR growth of 6.3% year-over-year, reaching $710 million in Subscription ARR. The company's AI ARR grew significantly by 24.1% year-over-year to $354 million, now representing nearly 50% of total ARR. Revenue reached $208 million, with GAAP net loss of $(0.04) per share and non-GAAP diluted EPS of $0.29, both exceeding guidance. For FYE 2026, Verint projects revenue of $960 million (±3%), targeting 8% ARR growth and non-GAAP diluted EPS of $2.93. The company continues to focus on AI-powered solutions, emphasizing hybrid cloud deployment capabilities. During Q1, Verint completed a share buyback of approximately 2.5 million common shares, demonstrating confidence in its growth trajectory.

Verint (VRNT) has secured a significant $13 million multi-year deal with a leading U.S. insurance company to implement AI-powered automation solutions. The agreement focuses on deploying several AI-powered bots to enhance workforce capacity across the insurance company's CX operations, initially covering 6,500 agents with plans to expand to over 12,000 agents.

Based on previous implementations in the insurance sector, Verint projects the solution will increase supervisor capacity by over 50% and agent capacity by more than 25%, leading to a projected 10x return on investment. The deal, which closed in Q1, leverages Verint's hybrid architecture to automate repetitive, manual workflows without operational disruption.

Verint (VRNT) has announced its annual CX Automation conference, Engage 2025, scheduled for September 8-11, 2025 at the Hilton Orlando. The conference will focus on the future of AI in Customer Experience (CX) and feature insights from global brands showcasing AI implementations that have generated hundreds of millions in business value. The event will include 60 sessions designed for CX, contact center, and enterprise AI leaders, along with an exclusive Executive Summit. Key highlights include discussions on contact center modernization, CX enhancement, and AI deployment strategies. An early bird discount of $600 is available until June, with registration now open following last year's sold-out event.

Verint (NASDAQ: VRNT) has scheduled its first quarter financial results announcement for Wednesday, June 4, 2025, after market close. The company will host a conference call at 4:30 p.m. ET to discuss the financial results for the quarter ended April 30, 2025, and provide an outlook. Investors can access the conference call and presentation slides through Verint's Investor Relations webcast page. Participants are advised to register in advance to receive dial-in numbers and a unique PIN, and should join 5-10 minutes before the scheduled start time.