Voya to launch refreshed digital absence portal, enhances claims experience for both employees and employers

Rhea-AI Summary

Voya Financial announces significant enhancements to its myBenefitsHub online absence management platform, set to launch in January 2025. The refreshed portal aims to streamline the claims submission process and improve the overall user experience for both employers and employees. According to Voya's research, 93% of employees consider online benefits portals important for making benefits decisions.

Key improvements include an intuitive claims process with a progress tracker, enhanced employee education about available coverage, and a comprehensive absence dashboard for supervisors and HR personnel. The platform will provide detailed information about disability coverage and absence types, while maintaining Voya's high-touch service standards. Current clients will transition to the new experience in December 2024.

New enhancements to myBenefitsHub offer intuitive claim process, greater employee education and robust absence dashboard for employers

WINDSOR, Conn.--(BUSINESS WIRE)-- Voya Financial, Inc. (NYSE: VOYA) announced today enhancements to its online absence management platform, myBenefitsHub. The refreshed portal experience will offer Voya’s absence management customers a more intuitive experience, enabling employers and employees the ability to submit and manage absence requests through a seamless experience.

The enhancements to myBenefitsHub come at a time when new Voya research has found a majority (93%) of employees consider an online employee benefits portal or enrollment platform to be “extremely” or “somewhat important” in helping them make decisions about their employee benefits.¹

“At Voya, we remain focused on evolving our benefits experience for both employers and employees to best meet the ongoing digital needs of today’s workforce,” said Maleiha Russell, VP, Life, Absence and Disability Product at Voya Financial. “We know that for both employers and employees, the claims experience can be daunting during a time that is often stressful. Our latest enhancements to myBenefitsHub are designed to deliver an integrated and intuitive digital experience, helping simplify the administrative burden for employers and support their employees at times when they need it most.”

The refreshed myBenefitsHub portal will offer both employers and employees new features and assistance that make taking time away from work straightforward for employees, while continuing to offer a high-touch, proactive service experience Voya’s customers have come to expect today. Specifically, the myBenefitsHub enhancements will include:

• Intuitive claims: Making the claims-submission process through myBenefitsHub more intuitive than before, including a new claims progress tracker and supportive prompts throughout the process to clearly outline what the employee should expect during their claims filing experience.

• Greater education: Providing employees detailed and critical information related to the types of absence and disability coverage applicable and available to them through their employer or work state more efficiently.

• Robust absence dashboard: Creating greater visibility for supervisors, managers and human resource contacts to be able to answer employee questions easily and have relevant data at their fingertips.

Voya’s enhancements to myBenefitsHub build upon Voya’s ongoing investments in health solutions experiences that help address the ongoing workplace benefits needs of individuals. Most recently, Voya announced its collaboration with Empathy to offer on-demand bereavement support and earlier this year launched Voya Protect, a group limited-benefit insurance offering designed to pay eligible benefits quickly and easily when covered conditions are diagnosed.

The refreshed myBenefitsHub experience will be available for new Voya absence management customers beginning Jan. 1, 2025, with current clients expected to migrate to the new experience in December 2024.

As an industry leader focused on the delivery of benefits, savings and investment solutions to and through the workplace, Voya is committed to delivering on its mission to make a secure financial future possible for all — one person, one family, one institution at a time.

1. Voya Financial Consumer Insights and Research survey conducted Sept. 27 – Oct. 7, 2024, among 345 adults aged 18+ Americans, working either full time or part time, who have primary or shared household responsibility for making financial and health/medical plan decisions, are benefit eligible for employer-sponsored retirement and health plans, and currently enrolled.

About Voya Financial^®

Voya Financial, Inc. (NYSE: VOYA) is a leading health, wealth and investment company with approximately 9,000 employees who are focused on achieving Voya’s aspirational vision: “Clearing your path to financial confidence and a more fulfilling life.” Through products, solutions and technologies, Voya helps its 15.2 million individual, workplace and institutional clients become well planned, well invested and well protected. Benefitfocus, a Voya company and a leading benefits administration provider, extends the reach of Voya’s workplace benefits and savings offerings by engaging directly with more than 12 million employees in the U.S. Certified as a “Great Place to Work” by the Great Place to Work^® Institute, Voya is purpose-driven and committed to conducting business in a way that is economically, ethically, socially and environmentally responsible. Voya has earned recognition as: one of the World’s Most Ethical Companies^® by Ethisphere; a member of the Bloomberg Gender-Equality Index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index. For more information, visit voya.com. Follow Voya Financial on Facebook, Instagram and LinkedIn.

Bereavement Support, including Funeral Planning and Will Preparation services, provided by The Empathy Project, Inc., New York, NY. Product availability and specific provisions may vary by state. In New York, only Funeral Planning is available.

Insurance products are issued by ReliaStar Life Insurance Company (Minneapolis, MN) and ReliaStar Life Insurance Company of New York (Woodbury, NY). Within the State of New York, only ReliaStar Life Insurance Company of New York is admitted, and its products issued. Both are members of the Voya^® family of companies. Voya Employee Benefits is a division of both companies. Product availability and specific provisions may vary by state.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20241112788332/en/

Media:

Olivia Valente

Voya Financial

(203) 528-5284

Olivia.Valente@voya.com

Source: Voya Financial, Inc.

FAQ

When will Voya (VOYA) launch its enhanced myBenefitsHub platform?

Voya will launch the enhanced myBenefitsHub platform for new absence management customers on January 1, 2025, with existing clients migrating in December 2024.

What are the main features of Voya's updated myBenefitsHub portal?

The updated myBenefitsHub includes an intuitive claims submission process with a progress tracker, enhanced employee education about coverage options, and a robust absence dashboard for supervisors and HR personnel.

What percentage of employees value online benefits portals according to Voya's research?

According to Voya's research, 93% of employees consider an online employee benefits portal or enrollment platform to be extremely or somewhat important in making benefits decisions.

How will Voya's new myBenefitsHub help employers?

The new platform will provide employers with greater visibility through a robust absence dashboard, allowing supervisors and HR contacts to easily answer employee questions and access relevant data.