Vince Launches the NewStore Omnichannel Platform in All its U.S. Stores
On February 17, 2022, Vince launched the NewStore omnichannel platform across its 68 U.S. retail locations. This mobile-first solution enhances in-store shopping experiences through features like mobile point-of-sale, inventory management, and clienteling. Vince aims to unify its physical and digital channels to improve customer experience, offering services such as buy online pickup in-store (BOPIS). The integration with Salesforce Commerce Cloud enables real-time visibility of customer and inventory data, paving the way for enhanced app experiences, including a planned Store Mode feature.
- Vince launched NewStore in 68 U.S. retail locations, enhancing customer experience.
- Integration with Salesforce Commerce Cloud provides real-time visibility across channels.
- NewStore offers features like mobile point-of-sale and buy online pickup in-store (BOPIS).
- Positive feedback from store associates on NewStore's usability and functionality.
- None.
BOSTON and NEW YORK, Feb. 17, 2022 /PRNewswire/ -- NewStore, a modular, mobile-first omnichannel cloud platform for retail brands worldwide, today announced it is now powering the in-store shopping experience for Vince, one of three brands operated by Vince Holding Corp. (NYSE: VNCE). Omnichannel solutions, including mobile point-of-sale (mPOS), inventory management, store fulfillment, and clienteling, are now live across Vince's 68 U.S. retail locations. Vince also offers a branded NewStore Consumer App, which is fully integrated into the NewStore platform. This launch makes Vince the latest customer to leverage the full NewStore Omnichannel Platform.
Known for its range of luxury products, Vince prides itself on creating elevated yet understated pieces for everyday, effortless style. The brand offers women's and men's ready-to-wear footwear and accessories through 51 full-price retail stores, 18 outlet stores, an ecommerce site, and a subscription service. It also has multiple premium wholesale partners that distribute its products globally. With NewStore, Vince has unified its physical and digital channels, improving the customer experience and creating a level of service consumers have come to expect from a luxury fashion brand.
"Most retailers patch together various point solutions to create the illusion of omnichannel. Until NewStore, I hadn't seen a platform that matched the expectations I had for our brands' in-store and mobile experiences," said Jack Schwefel, Chief Executive Officer, Vince Holding Corp. "NewStore has played an important role in transforming Vince's retail operations because it allows us to bring the personalization and connectedness of ecommerce to our stores. We look forward to rolling out NewStore with Rebecca Taylor in the future."
Since going live, store associate and manager feedback has been overwhelmingly positive. For example, NewStore has made it easier than ever for associates to fulfill orders using only an iPhone. Additionally, Vince can now offer omnichannel features, such as buy online pickup in-store (BOPIS) and endless aisle, creating a more convenient shopping experience for their customers. All of these capabilities are made possible by a pre-built integration between NewStore and Salesforce Commerce Cloud. By unifying customer, order, and inventory data across its in-store and online systems, Vince benefits from real-time visibility regardless of where and how a purchase is made.
This integration also serves as the backbone of Vince's consumer app, which combines all of the benefits of its online shopping experience with the mobile-first UX and personalization capabilities that only a native app can provide. While the desktop and mobile versions of its ecommerce site will play an important role in the customer journey, Vince views mobile apps as a powerful channel for consumers to bond with the brand. The next phase of the implementation will focus on enhancing how Vince's stores connect to its app. New features, such as Store Mode, will provide Vince's customers with an even richer, more curated app experience that they can carry around in their pocket.
"Vince is one of the few brands that has turned brick-and-mortar shopping into a fully app-powered, digitally connected retail experience. Not only for its associates, but for the consumer as well," said Stephan Schambach, Founder and CEO, NewStore. "By rolling out the full NewStore platform, Vince has set the standard for modern retailers, offering a rich, elegant shopping experience wherever consumers interact with the brand."
Vince customers can now visit participating U.S. locations to see NewStore in action, and they can download the Vince app via the App Store and Google Play.
To learn more about the NewStore Omnichannel Platform, and to request a demo, visit: https://www.newstore.com/
About Vince Holding Corp.
Vince Holding Corp. is a global contemporary group, consisting of three brands: Vince, Rebecca Taylor and Parker. Vince, established in 2002, is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day effortless style. Known for its range of luxury products, Vince offers women's and men's ready-to-wear, footwear and accessories through 49 full-price retail stores, 15 outlet stores, and its e-commerce site, vince.com and through its subscription service Vince Unfold, www.vinceunfold.com, as well as through premium wholesale channels globally. Rebecca Taylor, founded in 1996 in New York City, is a high-end women's contemporary lifestyle brand inspired by beauty in the everyday. The Rebecca Taylor collection is available at 10 retail stores, 8 outlet stores and through our e-commerce site at rebeccataylor.com and through its subscription service Rebecca Taylor RNTD, www.rebeccataylorrntd.com, as well as through high-end department and specialty stores in select international markets. Parker, founded in 2008 in New York City, is a contemporary women's fashion brand that is trend focused. Please visit www.vince.com for more information.
About NewStore
NewStore provides Omnichannel-as-a-Service for retail brands worldwide that want to accelerate their digital transformation. Built for speed and flexibility, NewStore allows brands to easily deliver amazing shopping experiences that store associates and consumers love. Its mobile-first, modular cloud platform includes POS, order management, clienteling, inventory, and native consumer apps. NewStore customers such as Burton, Faherty Brand, G-Star RAW, Marine Layer, Scotch & Soda, UNTUCKit, and Vince benefit from the most complete, global omnichannel retail solution available. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures. Learn more at www.newstore.com.
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SOURCE NewStore, Inc.
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