Vonage Recognized in the 2021 Gartner Peer Insights 'Voice of the Customer': UCaaS Worldwide Report

Rhea-AI Summary

Vonage (Nasdaq: VG) has been recognized in the 2021 Gartner Voice of the Customer (VOC) report for Unified Communications as a Service (UCaaS), based on user reviews. The company received a Customers' Choice distinction for North America, achieving an average rating of 4.6/5.0 from 32 reviews. With a 94% Willingness to Recommend score, Vonage ranked high in Product Capability at 4.7/5.0. High scores were also noted in Evaluation and Contracting, Integration and Deployment, and Service and Support, enhancing its reputation in the cloud communications market.

Positive

• Recognized as a Customers' Choice in UCaaS for North America with a rating of 4.6/5.0.
• Achieved a 94% Willingness to Recommend score from customers.
• Ranked second in Product Capability with a rating of 4.7/5.0.
• Consistently high ratings in Evaluation and Contracting (4.7/5.0), Integration and Deployment (4.6/5.0), and Service and Support (4.6/5.0).

Negative

• None.

HOLMDEL, N.J., April 19, 2021 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, announced that the Company has been named in the 2021 Gartner Voice of the Customer (VOC) Unified Communications as a Service, Worldwide report.

The VOC report is a synthesis of all reviews from all vendors in the UCaaS market over a 12-month review period and is based on end user customer reviews of technology providers in the business cloud communications space.

Vonage was recognized in several categories, notably earning a Customers' Choice distinction for the Deployment Region of North America, with a rating average of 4.6/5.0 based on 32 reviews as of February 28, 2021. The Category Distinction for North America requires vendors to receive 25 reviews from North America customers and maintain a 4.5 or above average rating.

Vonage received a 94% Willingness to Recommend score from customers, the second highest based on percentage, and the second highest rating of 4.7/5.0 in the Product Capability category.

"Now, more than ever, our customers rely on our products and services to keep their employees connected with each other - and with their own customers -- no matter what. And the events of the last year have shown us that consumers expect businesses to deliver what they want through a personalized, real-time experience - anytime, from anywhere. Vonage is doing the transformational work to capture this opportunity and help our customers win by delivering next generation communications that are more flexible, intelligent and personal," said Rodolpho Cardenuto, President, Applications Group for Vonage.

"We believe that our inclusion in the Gartner Peer Insights Voice of the Customer report reinforces our mission to accelerate the world's ability to connect. With the Vonage Communications Platform, we are powering our customers' and partners' global engagement solutions using our APIs, Unified Communications and Contact Center innovations and empowering them to do what is next and stay ahead."

Vonage also earned consistently high rating averages for customer experience in several additional categories, including Evaluation and Contracting (highest with 4.7/5.0), Integration and Deployment (second highest with 4.6/5.0), and Service and Support (second highest with 4.6/5.0).

Download the full Gartner Voice of the Customer Unified Communications as a Service Worldwide report.

Gartner Peer Insights 'Voice of the Customer': Unified Communications as a Service, Worldwide, 9 April 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Vonage

Vonage, (Nasdaq: VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, and Asia. To follow Vonage on Twitter, please visit twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

View original content to download multimedia:http://www.prnewswire.com/news-releases/vonage-recognized-in-the-2021-gartner-peer-insights-voice-of-the-customer-ucaas-worldwide-report-301271034.html

SOURCE Vonage

FAQ

What recent recognition did Vonage (VG) receive in 2021?

Vonage was recognized in the 2021 Gartner Voice of the Customer report for Unified Communications as a Service.

What is the average customer rating for Vonage in the Gartner report?

Vonage received an average rating of 4.6/5.0 based on 32 reviews.

How high was Vonage's willingness to recommend score?

Vonage achieved a 94% Willingness to Recommend score from customers.

What areas did Vonage excel in according to the Gartner report?

Vonage excelled in Product Capability (4.7/5.0), Evaluation and Contracting (4.7/5.0), Integration and Deployment (4.6/5.0), and Service and Support (4.6/5.0).