VG - VG STOCK NEWS

Vonage (Nasdaq: VG) has appointed Jay Bellissimo as its new Chief Operating Officer, effective January 19, 2021. Bellissimo, who brings over 30 years of experience, joins from IBM, where he oversaw a multi-billion dollar portfolio. His focus will be on enhancing Vonage's go-to-market strategy and driving revenue growth across its cloud communications offerings. CEO Rory Read expressed confidence in Bellissimo's ability to accelerate digital transformation and strengthen customer relationships, positioning Vonage for its next growth phase.

Vonage (Nasdaq: VG) has partnered with Carbyne to enhance emergency response systems using advanced communication technology. This collaboration allows live interaction between first responders and Emergency Call Centers (ECC) via SMS and video, improving response efficiency. Carbyne has successfully facilitated over 1 million minutes of live video communication and more than 155 million annual location points, enabling a 50% faster information delivery to first responders and reducing unnecessary ambulance dispatches by 42%. This innovative solution aims to save lives through enhanced situational awareness in emergencies.

Vonage (Nasdaq: VG) has partnered with QU-in to enhance consumer safety by enabling virtual queuing solutions amid COVID-19. The QU-in platform leverages Vonage's SMS API, allowing users to reserve spots in line without physical waiting, applicable for shopping, class registration, and medical visits. Security features including two-factor authentication are integrated to ensure user privacy. Executives from both companies expressed commitment to facilitating safe interactions in public spaces, emphasizing the technology's role in adapting to a post-pandemic environment.

Vonage (Nasdaq: VG) has announced a strategic partnership with Yameo, a Netherlands-based software company. This collaboration aims to provide customizable video solutions powered by the Vonage Video API. The integration of this API will enable businesses across various sectors, including healthcare and finance, to transition from in-person to remote services effectively. Vonage’s platform is set to enhance Yameo's offerings, supporting efficient customer engagement, particularly during the ongoing digital transformation accelerated by the COVID-19 pandemic.

Vonage (Nasdaq: VG) has partnered with Fisher & Paykel to enhance customer service communications across several countries including Australia, New Zealand, Singapore, the UK, and the US. Utilizing Vonage's Messages API, Fisher & Paykel will send automated SMS notifications for technician appointments and follow-up messages for customer feedback. This collaboration aims to improve customer engagement and retention by providing instant responses and creating a seamless customer journey.

Vonage (Nasdaq: VG) announced that its Contact Center solution has enabled Hotelbeds to effectively serve its customers while operating remotely during the COVID-19 pandemic. Hotelbeds, the leading bedbank with over 180,000 properties across 185 countries, reported improved customer service and reduced operational costs due to Vonage's technology. The integration with Salesforce and the flexibility of the cloud solution have allowed for a seamless transition to remote work, enhanced call stability, and increased productivity for Hotelbeds. This partnership underscores Vonage's role in facilitating efficient digital transformation for businesses.

Vonage (Nasdaq: VG) announced that Hotelbeds has enhanced its global service capabilities using the Vonage Contact Center during the COVID-19 pandemic. This collaboration facilitated remote operations, improved call answer rates, reduced costs, and enhanced audio quality for customer interactions. Hotelbeds selected Vonage for its integration with Salesforce, scalability, and flexibility, enabling a hybrid working model. According to executives, this solution has significantly improved operational efficiency and customer experience, showcasing the vital role of cloud-based communication tools in modern business.

Vonage (Nasdaq: VG) has been appointed as the strategic partner by Volteo Digital to provide contact center capabilities for its enterprise customers, enhancing their digital transformation efforts. The partnership focuses on the Vonage Contact Center for ServiceNow, which integrates seamlessly with ServiceNow, allowing agents to improve productivity without switching applications. Volteo Digital, an international ServiceNow Elite partner, aims to leverage its expertise in the global ServiceNow ecosystem to streamline enterprise workflows for various industries. The collaboration was underscored by Volteo's recent ServiceNow Customer Workflow Product Certification.