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Vonage (Nasdaq: VG) has been added to the Crown Commercial Service's G-Cloud framework, allowing public sector organizations to access its cloud communication solutions, including Vonage Business Communications and Vonage Contact Center.
The G-Cloud framework aids public sector entities in procuring cloud services. In the previous fiscal year, CCS enabled over £1bn in savings for the public sector. Vonage's President noted this partnership enhances the ability of organizations to connect with service users, particularly amid heightened demand for digital communications during the pandemic.
Vonage (Nasdaq: VG) announced a partnership with Xede Consulting Group to enhance customer engagement through the Vonage Contact Center for Salesforce. This collaboration aims to transform customer interactions in the financial services industry by offering a suite of integrated solutions, including KYC verification and a comprehensive view of customer accounts. Xede will utilize Vonage's capabilities to improve operational efficiency and customer experiences, allowing clients to leverage Salesforce's features to optimize their contact center operations.
Vonage (Nasdaq: VG) has partnered with Simplus, an industry leader in lead-to-cash implementations, to enhance customer experiences through integrated communications APIs and contact center solutions. This collaboration aims to accelerate digital transformation for enterprise clients in various sectors like healthcare and financial services. By leveraging Simplus's expertise with Salesforce, the partnership will provide efficient advisory, implementation, and change management services. Together, they seek to streamline operations and support organizations in navigating increased customer traffic.
Vonage (Nasdaq: VG) has appointed Rinaldo Huriptyo as the new Vice President and General Manager for Canadian Markets. In this role, he will lead the company's field sales and channel teams in Canada, aiming to bolster Vonage's presence as a leader in cloud communications. Huriptyo brings nearly 20 years of experience in Enterprise sales and has a robust background in SaaS and digital transformation. His previous role at Oracle involved overseeing the Communications enterprise business unit for various regions, including Canada.
Vonage (Nasdaq: VG) has partnered with MondayCall, a Salesforce consulting partner, to enhance contact center solutions for enterprise businesses. This collaboration integrates Vonage Contact Center for Salesforce with MondayCall's expertise, enabling access to customer data and personalized connections through various communication channels. The partnership aims to improve agent interactions and customer service by utilizing tools such as call routing, customizable dashboards, and automation. This integration positions Vonage to better serve enterprise clients seeking to enhance their Salesforce experience.
On August 19, 2020, Vonage (Nasdaq: VG) announced significant enhancements to its Contact Center aimed at improving customer and agent experiences. Key features include a new live chat functionality integrated into its omnichannel services, and PCI self-service secure payments through IVR. Business integration with Microsoft Teams has also been expanded. These upgrades are designed to enhance productivity and customer engagement, emphasizing the company's commitment to supporting digital transformation in a virtual environment.
Vonage (Nasdaq: VG) announced an expansion of its Contact Center services to integrate with Microsoft Dynamics 365, enhancing personalized customer engagement for businesses. This integration allows agents to utilize a cloud-based contact center, boosting productivity and customer experience. The partnership aims to deepen customer relationships through data and digital workflows. Vonage's solutions are optimized for the Microsoft ecosystem, benefiting companies using diverse CRM tools. Jay Patel, Chief Product Officer, emphasizes the strategic value of this expansion in modernizing business communication.
Vonage Holdings Corp. (Nasdaq: VG) announced its participation in two upcoming virtual investor conferences. The first is the Oppenheimer 23rd Annual Technology, Internet & Communications Conference on August 12, 2020, at 8:50 AM ET. The second is the KeyBanc Capital Markets’ Future of Technology Series on August 19, 2020, at 2:00 PM ET. Live webcasts will be available on Vonage’s Investor Relations website, with replays available shortly after.
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