Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience

Rhea-AI Summary

Vonage (Nasdaq: VG) announced that Novo Nordisk, a global healthcare leader, selected Vonage Contact Center integrated with Salesforce to enhance patient support in its international operations. The solution offers deep integration with Salesforce, enabling secure and reliable communication, data access, and enhanced customer service. Novo Nordisk aims to improve service delivery and access to care for chronic disease patients. Vonage is recognized for its ability to streamline customer interactions without costly hardware upgrades.

Positive

• Novo Nordisk has selected Vonage Contact Center, indicating strong demand for Vonage's solutions.
• The partnership enhances Vonage’s reputation within the healthcare sector, potentially leading to more contracts.
• Vonage's Salesforce integration provides clients with improved data access and customer interaction capabilities.

Negative

• None.

LONDON--(BUSINESS WIRE)-- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business.

Novo Nordisk chose the Vonage Contact Center for Salesforce (VCC) solution for its deep Salesforce integration, global capabilities, analytics, and secure, reliable customer interactions. Vonage's award-winning contact centre solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into Salesforce, enhancing internal processes and increasing efficiency.

“As part of our purpose to drive change, we constantly strive to provide access to care for people living with chronic diseases around the world. Our approach is to provide a service that goes beyond our medicines. To do this we are investing in tools and services to empower our colleagues to continually enhance our customer experience for the patients and HCPs we serve, as well as our partners,” said Kasia Kacperska, SVP, Commercial Affairs & Strategy, International Operations, Novo Nordisk. “We needed a communications solution that would enable us to connect with the patients that need our medicines – securely and reliably. With Vonage Contact Center for Salesforce, we are delivering on our ambition to empower our colleagues to perform better, connect easier and provide a next-generation customer experience that ensures patients can get access to the medicine they need. We want to deliver the best service and care around our medicines, and Vonage helps us do that.”

“We are honoured that Novo Nordisk has chosen Vonage to enhance its customer service experience from anywhere,” said Paul Turner, Vice President, Strategic Accounts for Vonage. “With our Salesforce integration, Vonage will provide the Novo Nordisk team with access to key client data and insights, while enabling next-generation communications that are more flexible, intelligent and personal, across any channel to address the specific healthcare needs of patients. We look forward to helping Novo Nordisk drive the change its patients, HCPs and partners need.”

With Salesforce integration at the heart of Vonage’s contact centre solution, agents have the ability to access all of the tools a cloud-based contact centre solution provides, all within the same environment. This includes the ability to route calls to appropriate agents to address immediate customer needs, connect with customers around the world, and customise dashboards with real-time performance data and analytics.

Salesforce and others are trademarks of Salesforce.com, Inc.

To find out more about Vonage, visit www.vonage.com.

About Vonage

Vonage, (Nasdaq:VG) a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220222005001/en/

Nicola Brookes

+44 (0)207 785 8888

nicola.brookes@vonage.com

 

Source: Vonage

FAQ

What is the significance of Novo Nordisk choosing Vonage Contact Center (VG)?

Novo Nordisk's selection of Vonage Contact Center enhances its patient support capabilities, indicating strong demand for Vonage's solutions in the healthcare sector.

How does Vonage Contact Center integrate with Salesforce for Novo Nordisk?

The integration allows Novo Nordisk access to key client data, improving communication efficiency and customer service across various channels.

What are the benefits of Vonage's solution for Novo Nordisk's international operations?

Vonage's solution enhances secure communication, real-time performance analytics, and flexible customer interactions, driving better service delivery.

What is Vonage's stock symbol?

Vonage's stock symbol is VG.