VEON’s Beeline Uzbekistan to Deploy Predictive AI for Enhanced Customer Experience
VEON's Beeline Uzbekistan announces partnership with P.I. Works to implement AI-driven network automation for enhanced customer experience. The collaboration will deploy predictive analytics to proactively resolve network issues within 100-meter accuracy before customer complaints arise.
The initiative aims to improve service quality and customer satisfaction through AI-powered insights for Beeline's 8.2 million subscribers. In January 2025, Beeline upgraded 222 base stations and plans to upgrade 404 more while launching 353 new sites in 2025.
Recent network improvements using Massive MIMO technology have resulted in significant gains: data speeds increased by 53% and traffic grew by 16%. The company's VoLTE services now serve over a million users with enhanced voice call quality over 4G networks.
Beeline Uzbekistan di VEON annuncia una partnership con P.I. Works per implementare l'automazione della rete guidata dall'IA, al fine di migliorare l'esperienza del cliente. La collaborazione utilizzerà analisi predittive per risolvere proattivamente i problemi di rete con un'accuratezza di 100 metri, prima che sorgano reclami da parte dei clienti.
L'iniziativa mira a migliorare la qualità del servizio e la soddisfazione dei clienti attraverso insights alimentati dall'IA per i 8,2 milioni di abbonati di Beeline. A gennaio 2025, Beeline ha aggiornato 222 stazioni base e prevede di aggiornare altre 404, lanciando 353 nuovi siti nel 2025.
I recenti miglioramenti della rete, utilizzando la tecnologia Massive MIMO, hanno portato a guadagni significativi: le velocità dei dati sono aumentate del 53% e il traffico è cresciuto del 16%. I servizi VoLTE dell'azienda ora servono oltre un milione di utenti con una qualità delle chiamate vocali migliorata sulle reti 4G.
Beeline Uzbekistán de VEON anuncia una asociación con P.I. Works para implementar la automatización de redes impulsada por IA, con el fin de mejorar la experiencia del cliente. La colaboración utilizará análisis predictivos para resolver proactivamente problemas de red con una precisión de 100 metros, antes de que surjan quejas de los clientes.
La iniciativa tiene como objetivo mejorar la calidad del servicio y la satisfacción del cliente a través de perspectivas impulsadas por IA para los 8,2 millones de suscriptores de Beeline. En enero de 2025, Beeline actualizó 222 estaciones base y planea actualizar 404 más, lanzando 353 nuevos sitios en 2025.
Las recientes mejoras en la red, utilizando tecnología Massive MIMO, han resultado en ganancias significativas: las velocidades de datos aumentaron un 53% y el tráfico creció un 16%. Los servicios VoLTE de la compañía ahora atienden a más de un millón de usuarios con una calidad de llamada de voz mejorada en redes 4G.
VEON의 Beeline 우즈베키스탄이 P.I. Works와 파트너십을 체결하여 고객 경험을 향상시키기 위한 AI 기반 네트워크 자동화를 구현한다고 발표했습니다. 이 협업은 고객 불만이 발생하기 전에 100미터 정확도로 네트워크 문제를 사전 해결하기 위해 예측 분석을 배포할 것입니다.
이 이니셔티브는 Beeline의 820만 가입자를 위한 AI 기반 인사이트를 통해 서비스 품질과 고객 만족도를 향상시키는 것을 목표로 합니다. 2025년 1월, Beeline은 222개의 기지국을 업그레이드했으며, 2025년에는 404개를 추가로 업그레이드하고 353개의 새로운 사이트를 런칭할 계획입니다.
최근 Massive MIMO 기술을 사용한 네트워크 개선으로 인해 데이터 속도가 53% 증가하고 트래픽이 16% 증가하는 등의 상당한 성과를 거두었습니다. 회사의 VoLTE 서비스는 이제 4G 네트워크에서 향상된 음성 통화 품질로 백만 명 이상의 사용자에게 제공됩니다.
Beeline Ouzbékistan de VEON annonce un partenariat avec P.I. Works pour mettre en œuvre une automatisation des réseaux pilotée par l'IA afin d'améliorer l'expérience client. La collaboration déploiera des analyses prédictives pour résoudre proactivement les problèmes de réseau avec une précision de 100 mètres avant que les plaintes des clients ne surviennent.
L'initiative vise à améliorer la qualité du service et la satisfaction des clients grâce à des informations alimentées par l'IA pour les 8,2 millions d'abonnés de Beeline. En janvier 2025, Beeline a modernisé 222 stations de base et prévoit d'en moderniser 404 de plus tout en lançant 353 nouveaux sites en 2025.
Les récentes améliorations du réseau utilisant la technologie Massive MIMO ont entraîné des gains significatifs : les vitesses de données ont augmenté de 53% et le trafic a augmenté de 16%. Les services VoLTE de l'entreprise desservent désormais plus d'un million d'utilisateurs avec une qualité d'appel vocal améliorée sur les réseaux 4G.
Beeline Usbekistan von VEON kündigt eine Partnerschaft mit P.I. Works an, um KI-gesteuerte Netzwerkautomatisierung zur Verbesserung der Kundenerfahrung umzusetzen. Die Zusammenarbeit wird prädiktive Analytik einsetzen, um Netzwerkprobleme proaktiv mit einer Genauigkeit von 100 Metern zu lösen, bevor Kundenbeschwerden auftreten.
Die Initiative zielt darauf ab, die Servicequalität und Kundenzufriedenheit durch KI-gestützte Einblicke für die 8,2 Millionen Abonnenten von Beeline zu verbessern. Im Januar 2025 hat Beeline 222 Basisstationen aufgerüstet und plant, weitere 404 aufzurüsten, während 2025 353 neue Standorte eröffnet werden.
Die jüngsten Netzwerkverbesserungen mit Massive MIMO-Technologie haben zu erheblichen Gewinnen geführt: Die Datenübertragungsgeschwindigkeiten erhöhten sich um 53% und der Verkehr wuchs um 16%. Die VoLTE-Dienste des Unternehmens bedienen jetzt über eine Million Nutzer mit verbesserter Sprachqualität über 4G-Netzwerke.
- Implementation of AI-driven predictive analytics for proactive network issue resolution
- Network expansion: 353 new sites planned for 2025
- 53% increase in data speeds
- 16% growth in network traffic
- Over 1 million users on VoLTE services
- None.
Dubai and Tashkent, 04 March 2025: VEON Ltd. (Nasdaq: VEON), a global digital operator (“VEON” or the “Group”), today announces that Beeline Uzbekistan, its digital operator in Uzbekistan, will work with P.I. Works, a global leader in AI-driven network automation, to deploy customer experience management with predictive analytics. Through simulations of service performance based on system intelligence and machine learning insights, P.I. Works will enable Beeline Uzbekistan to further enhance service quality and proactively resolve network problems to improve customer satisfaction as reported through Net Promoter Scores (“NPS”).
The predictive analytics from P.I. Works make it possible to enhance customer satisfaction by anticipating network related issues and pro-actively solving them before customers even submit complaints. The rapid resolution of network issues is a key contributor to strengthening brand perception, improving customer loyalty and boosting NPS.
P.I. Works’ AI-driven approach uses geolocation information and network system data to recognize performance degradation with pinpoint accuracy of less than 100 meters. This will enable Beeline Uzbekistan to identify at-risk customers with hyper-local insights, enabling targeted corrective action before dissatisfaction turns into churn.
“Customer experience is of paramount importance to us, which is why we are developing, deploying and implementing the latest AI-powered insights and analytical tools to further enhance network performance,” said Andrey Pyatakhin, CEO of Beeline Uzbekistan. “Alongside our continued investment in digital infrastructure and services, Beeline Uzbekistan is focused on improving the customer experience and delivering exceptional service.”
Beeline Uzbekistan is committed to implementing the latest AI and machine learning technologies to improve the customer experience for its 8.2 million subscribers. Through consistent investment in network improvements and the implementation of AI-technologies, Beeline Uzbekistan has consistently championed its digital services offerings.
“This collaboration is a strong example of how mobile operators can leverage network AI and automation to enhance customer retention, maximize revenue, and strengthen brand loyalty,” said Başar Akpınar, CEO & Co-Founder of P.I. Works. “By taking a data-driven approach to network management, Beeline Uzbekistan is demonstrating how proactive service improvements can have a direct and measurable impact on customer satisfaction.”
In January 2025, Beeline Uzbekistan continued to develop its network infrastructure by upgrading over 222 base stations across the country bolstering the regions 4G/LTE capabilities. This initiative has led to a notable improvement in service quality, with Beeline planning to upgrade more than 404 base stations and launch more than 353 new sites during 2025 to supercharge digital experiences for its customers.
The adoption of advanced technologies like Massive Multiple Input Multiple Output (MIMO) has increased user capacity and increased both data speeds (+
Beeline Uzbekistan will co-host the M360 Eurasia in Tashkent, together with the GSMA and the Ministry of Digital Technologies of the Republic of Uzbekistan on 21-22 May 2025.
About Beeline Uzbekistan
Beeline Uzbekistan is a digital operator that serves 8.2 million customers with mobile connectivity and 7.6 million total monthly active users across its digital services and applications. Its digital portfolio includes financial services application BeePul, digital-first brand OQ, the recently launched streaming application Kinom and super-app Hambi. Beelab and VEON Adtech are also headquartered in Uzbekistan, contributing to software and IT technologies ecosystem in the country. Beeline Uzbekistan is wholly owned by VEON.
About VEON
VEON is a digital operator that provides connectivity and digital services to nearly 160 million customers. Operating across six countries that are home to more than
About P.I. Works
P.I. Works is a leading provider of AI-driven mobile network management, optimization and planning solutions. P.I. Works combines its field-proven expertise with an award-winning diverse portfolio of products and services to enable mobile network operators to accelerate the network transformation journey resulting in cost reduction, energy savings, and improved customer experience. P.I. Works has deployed its solutions at 84 mobile network operators in 58 countries.
Contact Information
Hande Asik
Group Director of Strategy and Communications
pr@veon.com
FAQ
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