Veeva Announces AI in Vault CRM
Veeva Systems announced two new GenAI capabilities for Vault CRM: CRM Bot and Voice Control. CRM Bot integrates large language models into Vault CRM for tasks like pre-call planning, suggested actions, and recommended content. Voice Control enables hands-free CRM operation through Apple Intelligence. Both features are planned for late 2025 release and will be included in Vault CRM at no additional charge. These innovations are part of Veeva's broader AI strategy, which includes the Vault Direct Data API and Veeva AI Partner Program to facilitate AI integration in life sciences.
Veeva Systems ha annunciato due nuove capacità GenAI per Vault CRM: CRM Bot e Voice Control. CRM Bot integra modelli di linguaggio avanzati in Vault CRM per attività come la pianificazione delle chiamate, azioni suggerite e contenuti raccomandati. Voice Control consente l'operazione del CRM a mani libere tramite Apple Intelligence. Entrambe le funzionalità sono previste per il rilascio entro la fine del 2025 e saranno incluse in Vault CRM senza costi aggiuntivi. Queste innovazioni fanno parte della strategia AI più ampia di Veeva, che include la Vault Direct Data API e il Veeva AI Partner Program per facilitare l'integrazione dell'AI nelle scienze della vita.
Veeva Systems anunció dos nuevas capacidades GenAI para Vault CRM: CRM Bot y Voice Control. CRM Bot integra modelos de lenguaje grande en Vault CRM para tareas como la planificación previa a la llamada, acciones sugeridas y contenido recomendado. Voice Control permite la operación del CRM de manera manos libres a través de Apple Intelligence. Se planea que ambas funciones se lancen a finales de 2025 y se incluirán en Vault CRM sin costo adicional. Estas innovaciones son parte de la estrategia más amplia de AI de Veeva, que incluye la Vault Direct Data API y el Veeva AI Partner Program para facilitar la integración de AI en las ciencias de la vida.
Veeva Systems는 Vault CRM을 위한 두 가지 새로운 GenAI 기능인 CRM Bot과 Voice Control을 발표했습니다. CRM Bot은 Vault CRM에 대규모 언어 모델을 통합하여 사전 통화 계획, 제안된 작업 및 추천 콘텐츠와 같은 작업을 수행합니다. Voice Control은 Apple Intelligence를 통해 손을 사용하지 않고도 CRM을 조작할 수 있게 해줍니다. 두 기능 모두 2025년 말에 출시될 예정이며 Vault CRM에 추가 비용 없이 포함될 것입니다. 이러한 혁신은 Veeva의 광범위한 AI 전략의 일환으로, 생명 과학 분야에서 AI 통합을 촉진하기 위한 Vault Direct Data API와 Veeva AI Partner Program을 포함하고 있습니다.
Veeva Systems a annoncé deux nouvelles fonctionnalités GenAI pour Vault CRM : CRM Bot et Voice Control. CRM Bot intègre de grands modèles de langage dans Vault CRM pour des tâches telles que la planification avant appel, les actions suggérées et le contenu recommandé. Voice Control permet une utilisation mains libres du CRM via Apple Intelligence. Les deux fonctionnalités devraient être lancées à la fin de 2025 et seront incluses dans Vault CRM sans frais supplémentaires. Ces innovations font partie de la stratégie globale de Veeva en matière d'intelligence artificielle, qui comprend l'API Vault Direct Data et le Veeva AI Partner Program pour faciliter l'intégration de l'IA dans les sciences de la vie.
Veeva Systems hat zwei neue GenAI-Funktionen für Vault CRM angekündigt: CRM Bot und Voice Control. CRM Bot integriert große Sprachmodelle in Vault CRM für Aufgaben wie die Planung vor Anrufen, vorgeschlagene Aktionen und empfohlene Inhalte. Voice Control ermöglicht die Bedienung des CRM per Sprachsteuerung über Apple Intelligence. Beide Funktionen sind für Ende 2025 geplant und werden ohne zusätzliche Kosten in Vault CRM enthalten sein. Diese Innovationen sind Teil von Veevas umfassender AI-Strategie, die die Vault Direct Data API und das Veeva AI Partner Program umfasst, um die AI-Integration in den Lebenswissenschaften zu erleichtern.
- New AI features (CRM Bot and Voice Control) included at no additional charge
- Integration with customer's choice of LLM platforms offering flexibility
- Expansion of product capabilities to enhance field productivity
- Extended timeline for feature availability (late 2025)
- Voice Control to Apple Intelligence compatible devices
Insights
The integration of GenAI capabilities into Vault CRM represents a strategic enhancement of Veeva's core product offering. The CRM Bot leverages customizable LLMs for context-aware tasks, while Voice Control utilizes Apple Intelligence for hands-free operation. These features aim to boost field productivity, but the late 2025 availability timeline suggests a measured approach to implementation.
The inclusion of these features at no additional charge is significant, potentially driving higher adoption rates among existing customers and strengthening Veeva's competitive position. The Vault Direct Data API and AI Partner Program create an ecosystem that could generate additional revenue streams through partner integrations and data services. However, success will depend on seamless integration with existing workflows and demonstrable productivity gains.
CRM Bot and Voice Control deliver GenAI-powered assistance in Vault CRM
MADRID and
CRM Bot embeds the large language model (LLM) of your choice into Vault CRM to enable a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM for no additional charge and requires the Vault Direct Data API.
AI-powered Voice Control brings the human voice as a user interface into Vault CRM by leveraging Apple Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM for no additional charge and requires Apple Intelligence and compatible devices.
Delivering AI within its products – like CRM Bot and Voice Control – is part of Veeva's overall strategy to help enable AI for the life sciences industry. Veeva also provides the Vault Direct Data API for high-speed access to data needed for AI and the Veeva AI Partner Program that enables customers and partners to more easily build AI applications that integrate seamlessly with Vault applications.
"Vault CRM Bot and Vault CRM Voice Control bring the latest advances in generative AI into Vault CRM for more effective, productive reps," said Arno Sosna, general manager of CRM products at Veeva. "Our product focus is to leverage AI for clear use cases with high impact and ensure smoother, more effective deployments of advanced technologies."
Veeva customers and life sciences industry professionals can learn about these innovations and more in the Vault CRM Product Roadmap session replay in Veeva Connect starting November 25.
About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.
Veeva Forward-looking Statements
This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services. These statements are based on our current expectations. Actual results could differ materially from those provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended July 31, 2024, which you can find here (a summary of risks which may impact our business can be found on pages 36 and 37), and in our subsequent SEC filings, which you can access at sec.gov.
Contact:
Alison Borris
Veeva Systems
925-226-8821
alison.borris@veeva.com
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SOURCE Veeva Systems
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