UserTesting Partners With Tbot Techno Systems To Help More Organizations across India and Singapore to Create Customer-Centric Digital Experiences

Rhea-AI Summary

UserTesting (NYSE: USER) has partnered with Tbot Techno Systems to become its first authorized reseller in India and Singapore. This collaboration aims to enhance the adoption of the UserTesting Human Insight Platform in these regions, providing consulting and training services to local organizations. A recent Adobe report highlights the increasing need for customer insights in the Asia-Pacific region, where businesses are rapidly shifting to digital-first strategies. UserTesting’s platform is already trusted by leading brands in this market.

Positive

• UserTesting enters a strategic partnership with Tbot Techno Systems, enhancing its market presence in India and Singapore.
• The UserTesting Human Insight Platform will provide valuable insights to local businesses in a growing digital landscape.
• Partnership includes consulting and training services, improving customer engagement and service quality.

Negative

• None.

Tbot Systems becomes the first UserTesting Authorized reseller in India and Singapore region

SAN FRANCISCO & SINGAPORE--(BUSINESS WIRE)-- UserTesting (NYSE: USER), a leader in video-based human insight, and Tbot Techno Systems (Tbot), a global consulting and technology services company, today jointly announced their partnership to bring human insight to more organizations across India and Singapore. Through the partnership, Tbot serves as a reseller of the UserTesting Human Insight Platform and will enable more Indian and Singaporean organizations to quickly see the value of first-party insights, and help them to design and deliver innovative digital experiences. The partnership now offers Indian and Singaporean companies a new and trusted way to adopt the UserTesting Human Insight Platform with added consulting services from Tbot, including support and training services.

According to a recent report by Adobe, Asia Pacific businesses are poised to lead other global regions in customer experience investments in 2022. The Adobe report, “2022 Digital Trends: APAC in Focus” found that 77 percent of APAC businesses experienced a pandemic driven increase in new customers through digital channels, yet only 25 percent of companies in the region feel they have the necessary customer insights into the new wave of digital-first business.

The report reveals that there is an immediate need for technologies like UserTesting, to help businesses align faster on changing customer needs and prioritize the opportunities that will drive the most value.

“The pandemic created significant changes in buying patterns and behaviors around the globe, and has had a particularly strong impact on how consumers engage with businesses in India and Singapore—with a big shift towards digital experiences,” said GB Kumar, Vice President of Sales for Asia Pacific at UserTesting. “As we continue to grow throughout these regions to meet the demand for human insights, we look forward to building our strategic partnership with Tbot to help companies accelerate innovation and create exceptional experiences with UserTesting."

The UserTesting Human Insight Platform is trusted by major consumer brands across Asia-Pacific such as Tata, Mahindra, HDFC Life, etc., and leading technology brands like Wipro, Amazon, Make My Trip, Cars24 and Razorpay, etc.

“Business models are changing rapidly in this digital world and technological advancement acts as a tailwind. Our partnership with UserTesting will enable us to offer customer-centric SaaS solutions to organizations and accelerate their growth journey in becoming market leaders,” said Mr. Snehal Parikh, CEO, Tbot Techno Systems. “We have witnessed our customers generate substantial growth driven on the back of deeper consumer insights for their products and services, and believe the UserTesting Human Insight Platform is the end-to-end solution our customers need to successfully deliver on the customer experience.”

About Tbot Techno Systems
Tbot Techno Systems is a global consulting and technology services firm that has been providing enterprise solutions to help new-age enterprises better execute on their customer-centric objectives, resulting in improved customer experience and business success. To learn more, visit www.tbotsystems.com.

About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting reduces guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,500 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, California. To learn more, visit www.usertesting.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220823005875/en/

Tbot Techno Systems

Hari Shankar

+91 78994 33628

hari.shankar@tbotgroup.com

UserTesting, Inc.

Susie Penner

650-793-1162

press@usertesting.com

Source: UserTesting

FAQ

What is the significance of UserTesting's partnership with Tbot Techno Systems?

The partnership allows UserTesting to expand its reach in India and Singapore, enabling local companies to access its Human Insight Platform.

How will UserTesting's platform benefit Indian and Singaporean businesses?

The platform will help these businesses gain critical customer insights to enhance their digital experiences and drive growth.

What does UserTesting's recent partnership indicate about market trends?

It reflects the increasing demand for customer insight technologies as businesses adapt to digital-first strategies in response to changing consumer behavior.

When did UserTesting announce its partnership with Tbot Techno Systems?

The partnership was announced in a recent press release, emphasizing the growing need for human insights in the Asia-Pacific region.

What companies are already using UserTesting's Human Insight Platform?

UserTesting's platform is trusted by major brands like Tata, Mahindra, HDFC Life, Wipro, and Amazon.