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Courtney Kelso to join U.S. Bancorp as Head of Consumer Payments Organization

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U.S. Bancorp (NYSE: USB) has announced the appointment of Courtney Kelso as senior executive vice president and head of Payments: Consumer and Small Business (PCS), effective Feb. 3. Kelso, 47, will oversee personal and small business debit and credit cards, Elan, cobrand, and related functions including business line risk and credit/collections.

Reporting to company President Gunjan Kedia, Kelso brings over 17 years of experience from American Express and previous roles at McKinsey and Accenture. The appointment follows Shailesh Kotwal's announced retirement planned for the first half of 2025. As part of a strategic reorganization, U.S. Bancorp is splitting its Payment Services division into two units: Consumer and Small Business (PCS) and Merchant and Institutional (PMI), reflecting the growing importance of this business segment.

U.S. Bancorp (NYSE: USB) ha annunciato la nomina di Courtney Kelso a vice presidente esecutivo senior e responsabile dei Pagamenti: Consumatore e Piccole Imprese (PCS), con effetto dal 3 febbraio. Kelso, 47 anni, supervisionerà le carte di debito e credito personali e per piccole imprese, Elan, co-brand e funzioni correlate, inclusi il rischio della linea di business e il credito/riscossioni.

Rispondendo al presidente dell'azienda Gunjan Kedia, Kelso porta con sé oltre 17 anni di esperienza da American Express e precedenti ruoli presso McKinsey e Accenture. La nomina segue l'annuncio del ritiro di Shailesh Kotwal previsto per la prima metà del 2025. Nell'ambito di una riorganizzazione strategica, U.S. Bancorp sta suddividendo la sua divisione Servizi di Pagamento in due unità: Consumatore e Piccole Imprese (PCS) e Commerciante e Istituzionale (PMI), riflettendo l'importanza crescente di questo segmento di business.

U.S. Bancorp (NYSE: USB) ha anunciado el nombramiento de Courtney Kelso como vicepresidente ejecutivo senior y jefe de Pagos: Consumidor y Pequeñas Empresas (PCS), a partir del 3 de febrero. Kelso, de 47 años, supervisará las tarjetas de débito y crédito para consumidores y pequeñas empresas, Elan, co-brand y funciones relacionadas, incluyendo el riesgo de líneas de negocio y crédito/cobros.

Reportando al presidente de la compañía Gunjan Kedia, Kelso aporta más de 17 años de experiencia de American Express y roles previos en McKinsey y Accenture. El nombramiento sigue el anuncio de la jubilación de Shailesh Kotwal, planificada para la primera mitad de 2025. Como parte de una reorganización estratégica, U.S. Bancorp está dividiendo su división de Servicios de Pago en dos unidades: Consumidor y Pequeñas Empresas (PCS) y Comerciante e Institucional (PMI), reflejando la creciente importancia de este segmento de negocio.

U.S. Bancorp (NYSE: USB)Courtney Kelso를 소비자 및 중소기업 결제 담당 수석 부사장으로 임명한다고 발표했습니다. 이 임명은 2월 3일부터 시행됩니다. 47세인 Kelso는 개인 및 중소기업의 직불 및 신용 카드, Elan, 공동 브랜딩, 관련 기능 및 비즈니스 라인 위험과 신용/수금 업무를 감독할 예정입니다.

회장 Gunjan Kedia에게 보고하는 Kelso는 American Express와 McKinsey, Accenture에서의 이전 역할을 포함하여 17년 이상의 경험을 갖고 있습니다. 이 임명은 2025년 상반기로 예정된 Shailesh Kotwal의 은퇴 발표에 따른 것입니다. U.S. Bancorp는 결제 서비스 부서를 소비자 및 중소기업(PCS)와 상인 및 기관(PMI)이라는 두 개의 단위로 분할하며, 이는 이 비즈니스 부문의 중요성이 커지고 있음을 반영합니다.

U.S. Bancorp (NYSE: USB) a annoncé la nomination de Courtney Kelso au poste de vice-président exécutif senior et responsable des Paiements : Consommateurs et Petites Entreprises (PCS), à compter du 3 février. Kelso, âgé de 47 ans, supervisera les cartes de débit et de crédit destinées aux consommateurs et aux petites entreprises, Elan, la co-marquage et les fonctions connexes, y compris le risque lié à la ligne d'activité et le crédit/recouvrement.

Rendant compte au président de l'entreprise Gunjan Kedia, Kelso apporte plus de 17 ans d'expérience chez American Express et dans des postes précédents chez McKinsey et Accenture. La nomination fait suite à l'annonce de la retraite de Shailesh Kotwal prévue pour la première moitié de 2025. Dans le cadre d'une réorganisation stratégique, U.S. Bancorp divise sa division des Services de Paiement en deux unités : Consommateurs et Petites Entreprises (PCS) et Commerçants et Institutionnels (PMI), reflétant l'importance croissante de ce segment commercial.

U.S. Bancorp (NYSE: USB) hat die Ernennung von Courtney Kelso zum Senior Executive Vice President und Leiter der Zahlungen für Verbraucher und kleine Unternehmen (PCS) bekannt gegeben, die am 3. Februar wirksam wird. Kelso, 47 Jahre alt, wird die persönlichen und kleinen Geschäftskarten für Debit und Kredit, Elan, Co-Branding und verwandte Funktionen, einschließlich Geschäftsrisiko und Kredite/Eintreibung, überwachen.

Kelso, der an den Präsidenten Gunjan Kedia berichtet, bringt über 17 Jahre Erfahrung von American Express sowie frühere Positionen bei McKinsey und Accenture mit. Die Ernennung folgt der angekündigten Pensionierung von Shailesh Kotwal, die für die erste Hälfte des Jahres 2025 geplant ist. Im Rahmen einer strategischen Reorganisation teilt U.S. Bancorp seine Zahlungsdienstleistungsdivision in zwei Einheiten: Konsumenten und kleine Unternehmen (PCS) sowie Händler und Institutionen (PMI), was die wachsende Bedeutung dieses Geschäftszweigs widerspiegelt.

Positive
  • Strategic reorganization of Payment Services division indicates focus on growth
  • Appointment of experienced executive with 17+ years at American Express strengthens leadership team
  • Structured transition plan in place for leadership change
Negative
  • Departure of long-serving Payment Services division head Shailesh Kotwal in 2025

New role to oversee consumer and small business payments

MINNEAPOLIS--(BUSINESS WIRE)-- U.S. Bancorp (NYSE: USB) announced today that Courtney Kelso will be joining the company as senior executive vice president and head of Payments: Consumer and Small Business (PCS) effective Feb. 3. In this Managing Committee role, Kelso will be responsible for personal and small business debit and credit cards, Elan, cobrand, and all related functions including business line risk and credit/collections. She will report to company President Gunjan Kedia and be based in New York.

“What I enjoyed most about my initial interactions with Courtney was her energy, expertise and vision,” Kedia said. “Her deep experience in consumer and small business payments will be an excellent complement to our organization, and she brings a level of professionalism that will help us refine and extend our attractive payments franchise. She and Mark Runkel, our head of Payments: Merchant and Institutional (PMI), will be strong allies in our efforts to grow.”

Kelso, 47, comes to the bank from American Express, where she spent more than 17 years working in positions of increasing responsibility in consumer and small business payments, and held prior roles at McKinsey and Company and Accenture. She has deep experience in payments strategy, branding and marketing, and she brings a robust skillset in product management and delivery, and partnership and business development.

Kelso holds a master’s of business administration degree from Harvard Business School and a bachelor’s degree in political science and policy studies from Rice University. She is a former board member of the Women’s Forum of New York.

Kelso’s appointment comes following the announcement of Shailesh Kotwal’s intention to retire from U.S. Bank in the first half of 2025. Kotwal has led the company’s Payment Services division for nearly a decade. The company opted to split the go-forward organization into the PCS and PMI divisions to fully recognize the size, scale and strategic importance of this area of its business following Kotwal’s departure. Transition plans are being built now to ensure a smooth transition.

About U.S. Bancorp

U.S. Bancorp, with more than 70,000 employees and $686 billion in assets as of September 30, 2024, is the parent company of U.S. Bank National Association. Headquartered in Minneapolis, the company serves millions of customers locally, nationally and globally through a diversified mix of businesses including consumer banking, business banking, commercial banking, institutional banking, payments and wealth management. U.S. Bancorp has been recognized for its approach to digital innovation, community partnerships and customer service, including being named one of the 2024 World’s Most Ethical Companies and Fortune’s most admired superregional bank. Learn more at usbank.com/about

Investors:

George Andersen, director of investor relations, U.S. Bancorp Investor Relations, george.andersen@usbank.com

Media:

Jeff Shelman, senior vice president, U.S. Bank Enterprise External Communications, jeffrey.shelman@usbank.com

Source: U.S. Bancorp

FAQ

When will Courtney Kelso start her new role at U.S. Bancorp (USB)?

Courtney Kelso will start her role as senior executive vice president and head of Payments: Consumer and Small Business (PCS) at U.S. Bancorp on February 3.

What divisions will USB's Payment Services be split into after Kotwal's departure?

U.S. Bancorp's Payment Services will be split into two divisions: Payments: Consumer and Small Business (PCS) and Payments: Merchant and Institutional (PMI).

When is Shailesh Kotwal retiring from U.S. Bancorp (USB)?

Shailesh Kotwal has announced his intention to retire from U.S. Bancorp in the first half of 2025.

What will Courtney Kelso oversee in her new role at USB?

Kelso will be responsible for personal and small business debit and credit cards, Elan, cobrand, and all related functions including business line risk and credit/collections.

What is Courtney Kelso's previous work experience before joining USB?

Kelso spent over 17 years at American Express and held prior roles at McKinsey and Company and Accenture.

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