Unisys Receives Dual HDI Awards for Customer Experience and Best Service and Support

Rhea-AI Summary

Unisys (NYSE: UIS) has been honored with two HDI Global Service and Support Awards: 'Best Customer Experience' and 'Best Service and Support Manager.' The awards acknowledge the company's Digital Workplace Solutions (DWS) team for optimizing client customer experiences and Service Desk Manager Gilberto Sanchez for his exceptional service. In 2023, Unisys also won 'Best Culture' and 'Best Support Organization' awards. According to Joel Raper, SVP of Digital Workplace Solutions, service excellence is pivotal to Unisys's client solutions. The HDI awards highlight top standards in technical support and service management across various categories. Patrycja Sobera, VP of Digital Workplace Solutions Delivery, praised Sanchez's leadership and commitment to customer service. Unisys's DWS offers tools and services for secure, flexible work environments, including the Unisys Next-Generation Service Desk.

Positive

• Unisys received two HDI Global Service and Support Awards: 'Best Customer Experience' and 'Best Service and Support Manager.'
• The awards recognize Unisys's Digital Workplace Solutions team for optimizing client experiences.
• Unisys Service Desk Manager Gilberto Sanchez was acknowledged for exceeding client expectations.
• In 2023, Unisys won 'Best Culture' and 'Best Support Organization' awards.
• Unisys emphasizes service excellence in client solutions, as highlighted by their SVP, Joel Raper.
• Unisys's Digital Workplace Solutions provide tools and services for secure, flexible work environments.

Negative

• The press release lacks specific financial figures or data that indicate direct business growth or profitability impacts.
• There is no mention of revenue growth or client acquisition associated with the awards.

BLUE BELL, Pa., May 28, 2024 /PRNewswire/ -- Unisys (NYSE: UIS) has received two HDI Global Service and Support Awards: "Best Customer Experience" and "Best Service and Support Manager." These awards recognize the company's Digital Workplace Solutions (DWS) team and their strategic approach to optimizing clients' customer experience, as well as Unisys Service Desk Service Manager Gilberto Sanchez for exceeding client expectations and exemplary performance. In 2023, the Help Desk Institute (HDI) recognized Unisys as a winner in the "Best Culture" and "Best Support Organization" categories.

"We believe that delivering service excellence is key to the implementation of any solution deployed in a company, and something our clients have come to know and love about Unisys," said Joel Raper, senior vice president and general manager of Digital Workplace Solutions, Unisys. "It is our mantra to push the boundaries of what it means to elevate our clients' business operations, and we are honored to be recognized by HDI for this commitment."

The HDI Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Industry experts meticulously review each award application and bestow recognitions across various categories including the industry's finest team, manager, analyst, desktop support technician, local HDI chapter officer, and more.

"Gilberto is a selfless leader who is relentless in his pursuit of growth for his teams and clients," said Patrycja Sobera, global vice president, Digital Workplace Solutions Delivery, Unisys. "His natural ability to self-motivate trickles down to his team and enables them to innovate and problem-solve freely, delivering successful outcomes for clients that stand out. This individual achievement is a reflection of Gilberto's unwavering commitment to customer service."   

Unisys Digital Workplace Solutions empowers the workforce with the tools, solutions and services they need to work securely from anywhere, anytime, on any device. With solutions like Unisys Next-Generation Service Desk, organizations can give their digital workforce personalized technology services and transform the service delivery process from a technology-centered model to one driven by end-user experience.

About Unisys 

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, data and AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for 150 years, visit unisys.com and follow us on LinkedIn.

RELEASE NO.:  0528/9948

Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. 

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SOURCE Unisys Corporation

FAQ

What awards did Unisys (UIS) receive in 2024?

Unisys received the 'Best Customer Experience' and 'Best Service and Support Manager' awards from HDI.

Who was recognized from Unisys for exceptional service in 2024?

Gilberto Sanchez, Service Desk Service Manager at Unisys, was recognized for his exemplary performance.

What previous awards did Unisys win in 2023?

In 2023, Unisys won the 'Best Culture' and 'Best Support Organization' awards.

What does Unisys's Digital Workplace Solutions team do?

The team optimizes client customer experiences and provides tools and services for secure, flexible work environments.

What is the Unisys Next-Generation Service Desk?

It is a solution that offers personalized technology services and transforms service delivery from a technology-centered model to one driven by end-user experience.