Soft Skills and Technology Certification Preparation Courses Are Surging as Organizations Shift to Skills-Based Talent Management Practices
Udemy's Q2 2024 Global Workplace Learning Index reveals key trends in corporate learning. Problem-solving, teamwork, and change management emerged as top professional skills, highlighting the importance of soft skills in navigating tech-driven changes. IT certification preparation courses saw high demand, with 11 million learner enrollments over the past year. Generative AI course consumption increased by 37%, while ChatGPT courses rose by 40%.
Organizations are investing in Diversity and Inclusion courses, with a 12% increase overall and a 31% surge in the manufacturing sector. This focus aligns with Udemy's research showing that 67% of employees believe a skills-based approach improves workplace fairness. The report underscores the shift towards skills-based talent management and the critical role of upskilling in addressing global skills gaps.
Il Global Workplace Learning Index di Udemy per il secondo trimestre del 2024 rivela le principali tendenze nell'apprendimento aziendale. Le competenze professionali più richieste sono state problem-solving, teamwork e change management, evidenziando l'importanza delle soft skills nell'affrontare i cambiamenti guidati dalla tecnologia. I corsi di preparazione per certificazioni IT hanno registrato un'alta domanda, con 11 milioni di iscrizioni di studenti nell'ultimo anno. Il consumo di corsi su Generative AI è aumentato del 37%, mentre i corsi su ChatGPT sono saliti del 40%.
Le organizzazioni stanno investendo in corsi di Diversità e Inclusione, con un aumento complessivo del 12% e una crescita del 31% nel settore manifatturiero. Questo focus è in linea con la ricerca di Udemy, che mostra come il 67% dei dipendenti creda che un approccio basato sulle competenze migliori l'equità sul posto di lavoro. Il rapporto sottolinea il passaggio verso una gestione dei talenti basata sulle competenze e il ruolo cruciale dell'upskilling nell'affrontare le lacune globali nelle competenze.
El Global Workplace Learning Index de Udemy para el segundo trimestre de 2024 revela las principales tendencias en el aprendizaje corporativo. Las habilidades profesionales más demandadas son resolución de problemas, trabajo en equipo y gestión del cambio, destacando la importancia de las habilidades blandas en la navegación de los cambios impulsados por la tecnología. La demanda de cursos de preparación para certificaciones IT fue alta, con 11 millones de inscripciones de estudiantes en el último año. El consumo de cursos sobre IA Generativa aumentó un 37%, mientras que los cursos de ChatGPT crecieron un 40%.
Las organizaciones están invirtiendo en cursos de Diversidad e Inclusión, con un aumento general del 12% y un incremento del 31% en el sector manufacturero. Este enfoque se alinea con la investigación de Udemy que muestra que el 67% de los empleados cree que un enfoque basado en habilidades mejora la equidad en el lugar de trabajo. El informe destaca el cambio hacia una gestión del talento basada en habilidades y el papel crítico de la capacitación en la reducción de las brechas de habilidades a nivel mundial.
우데미의 2024년 2분기 글로벌 직장 학습 지수는 기업 학습의 주요 트렌드를 밝혀냅니다. 문제 해결, 팀워크, 그리고 변화 관리가 가장 중요한 직업 기술로 부각되었으며, 이는 기술 중심의 변화에 대응하는 데 소프트 스킬의 중요성을 강조합니다. IT 인증 준비 과정에 대한 수요가 높아졌으며, 지난해에만 1,100만 명의 학습자가 등록했습니다. 생성 AI 관련 과정 소비는 37% 증가했으며, ChatGPT 과정은 40% 증가했습니다.
조직들은 다양성 및 포괄성 과정에 투자하고 있으며, 전반적으로 12% 증가하고 제조업에서 31% 급등했습니다. 이러한 초점은 우데미의 연구 결과와 일치하며, 67%의 직원이 기술 기반 접근 방식이 직장 내 공정성을 개선한다고 믿고 있습니다. 이 보고서는 기술 기반 인재 관리로의 전환과 글로벌 기술 격차 해결을 위한 업스킬링의 중요한 역할을 강조합니다.
L'Index mondial de l'apprentissage en milieu de travail de Udemy pour le deuxième trimestre 2024 révèle les principales tendances de l'apprentissage en entreprise. Les compétences professionnelles les plus demandées sont la résolution de problèmes, le travail d'équipe et la gestion du changement, soulignant l'importance des compétences interpersonnelles pour naviguer dans les changements technologiques. La demande pour les cours de préparation aux certifications IT a été élevée, avec 11 millions d'inscriptions d'apprenants au cours de l'année passée. La consommation de cours sur l'IA générative a augmenté de 37%, tandis que les cours sur ChatGPT ont progressé de 40%.
Les organisations investissent dans des cours sur la diversité et l'inclusion, avec une augmentation de 12% en général et une augmentation de 31% dans le secteur manufacturier. Cet accent correspond à la recherche d'Udemy montrant que 67% des employés croient qu'une approche axée sur les compétences améliore l'équité au travail. Le rapport souligne le passage à une gestion des talents basée sur les compétences et le rôle crucial de l'apprentissage continu pour combler les lacunes mondiales en matière de compétences.
Der Global Workplace Learning Index von Udemy für das zweite Quartal 2024 zeigt wichtige Trends im Unternehmenslernen auf. Problemlösung, Teamarbeit und Change Management sind als zentrale berufliche Fähigkeiten hervorgehoben, was die Bedeutung von Soft Skills zur Bewältigung technologiegetriebener Veränderungen unterstreicht. Die Nachfrage nach IT-Zertifizierungsvorbereitung-Kursen war hoch, mit 11 Millionen Lernenden, die sich im vergangenen Jahr eingeschrieben haben. Der Konsum von Kursen über Generative AI stieg um 37%, während die Kurse über ChatGPT um 40% zunahmen.
Organisationen investieren in Diversitäts- und Inklusions-Kurse, mit einem Anstieg von 12% insgesamt und einem Anstieg von 31% im Fertigungssektor. Dieser Fokus steht im Einklang mit der Forschung von Udemy, die zeigt, dass 67% der Mitarbeiter glauben, dass ein auf Fähigkeiten basierender Ansatz die Fairness am Arbeitsplatz verbessert. Der Bericht hebt den Übergang zu einem kompetenzbasierten Talentmanagement sowie die entscheidende Rolle des Upskillings zur Lösung globaler Kompetenzlücken hervor.
- Problem-solving course consumption increased by 51%, indicating strong demand for critical thinking skills
- IT certification preparation courses saw 11 million learner enrollments in the past 12 months
- Generative AI course consumption increased by 37%, showing growing interest in AI applications
- Diversity and Inclusion course consumption rose by 12%, with a 31% increase in the manufacturing sector
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Insights
The surge in soft skills and technology certification courses signals a significant shift in corporate learning priorities. This trend aligns with the growing emphasis on skills-based talent management, which could reshape hiring practices and career development strategies. The
For investors, this trend could benefit companies in the e-learning sector, particularly those focusing on professional development and tech skills. It may also indicate potential challenges for traditional education institutions that don't adapt quickly to this shift in demand. The increased interest in IT certifications suggests a growing market for specialized, industry-recognized credentials, which could impact the competitive landscape in tech recruitment.
The data reveals a fascinating trend in tech skills development. The
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The shift towards skills-based talent management, supported by
Latest data from Udemy highlights the continued interest in soft skills and IT skills validation alongside core topics such as AI and diversity and inclusion
According to the World Economic Forum, many companies face mounting skills gaps hindering business growth. Coupled with the rapid rise of generative AI (GenAI), skills gaps are becoming more pressing and costly than ever before. Udemy’s Index analyzes quarter-over-quarter course consumption data based on its 16,000 Udemy Business customers. By comparing course consumption with emerging trends, the Index signals critical knowledge gaps for leadership to address through skills-based talent management while enabling employees to learn skills they’re eager to develop.
“Udemy’s research shows that most organizations have begun implementing skills-based processes, but employees and leaders still need help knowing which skills to focus on first," said Greg Brown, President and CEO of Udemy. Soft skills, like teamwork and problem-solving, are critical to enabling the success of key tech trends like AI, which have the potential to shift the trajectory of many industries, so it’s encouraging to see these themes trending in this quarter’s Index.”
"With technology like Generative AI and the shift to hybrid work models, constant change is all around us. Adapting to this change can be tough, but it’s really about understanding and guiding how people think and behave," says Sivakami S, a Udemy instructor and change management expert. “All change is rooted in human behavior, making it crucial for leaders to draw insights from psychology and behavioral economics. By developing critical thinking, problem-solving, and teamwork skills, leaders can build trust and motivation, guiding employees effectively through complex changes.”
Udemy’s Q2 2024 Index highlighted several emerging themes in corporate learning, including:
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Soft skills are a must-have asset to effectively lead through change. The top three emerging professional skills in Q2 were problem-solving, which saw a
51% increase in course consumption, teamwork (27% ), and change management (24% ). While tech skills continue to see demand, soft skills are becoming increasingly crucial for navigating change in a tech-driven environment. As companies transition to skills-based organizations, developing soft skill sets will enable leaders to address the growing pains of change and build employee trust when communicating the impact of these shifts. -
Organizations are investing time to ensure their teams' skills are validated. IT certification preparation courses have seen robust demand, with 11 million learner enrollments in Udemy courses over the past 12 months. Organizations in the technology industry increased their consumption of AI-900: Microsoft Azure AI Fundamentals courses by
104% . Manufacturing organizations saw an increase in courses related to CompTIA A+ (46% ), and government entities prepared their employees for CompTIA Cybersecurity Analyst (CySA+) exams (40% ). These certifications empower employers to evaluate professionals based on proven skill sets without relying solely on traditional benchmarks like college degrees – a critical step in transitioning to skills-based talent management. -
There’s an appetite to use GenAI for next-level capabilities. GenAI is a trending topic quarter-over-quarter in the Index; in Q2, GenAI course consumption increased by
37% . In tandem, ChatGPT courses increased by40% , and courses on Natural Language Processing (NLP) increased by48% . With more familiarity with GenAI and its applications for the workplace, companies are now investing in courses that help employees implement GenAI into daily tasks, allowing them to supercharge their work. -
Organizations are putting a premium on belonging and inclusivity. In Q2, consumption of Diversity and Inclusion courses increased by
12% . Organizations in the manufacturing sector showed particular interest in Diversity and Inclusion courses, with a31% increase in course consumption across the industry. This uptick in Diversity and Inclusion comes when organizations and trade groups face DE&I backlash, with some rolling back diversity policies in response. Udemy’s research found that67% of employees believe investing in a skills-based approach will significantly improve fairness in the workplace, and66% agree it will foster a more diverse and inclusive work environment overall. With many companies redefining their approach to diversity, inclusion, and belonging, investing in belonging-centric skills development remains imperative to creating more accessible, equitable, and inclusive workplaces for all employees.
"Diversity and inclusion is at a turning point in the corporate world. Leaders are rethinking how they can foster inclusive practices without adding risk," said Monika Rawat, a Udemy instructor and expert in Diversity and Inclusion. "For companies, diversity and inclusion aren't just about doing the right thing; they're crucial for boosting productivity and sparking innovation. When leaders train their teams on these key concepts, they can implement practical strategies that lead to broader perspectives, better teamwork, and a more inclusive culture throughout the organization."
To learn more about how organizations can partner with Udemy Business to upskill for the future, visit: business.udemy.com.
Methodology
The Udemy Global Workplace Learning Index uses data from thousands of Udemy Business customers worldwide. Location data is based on the country associated with the company. The skills data compares the consumption of courses in the Udemy Business collection from Q1 2024 to Q2 2024. Courses are associated with one or more topics, with a maximum of five topics per course. The trending skills that you see in the report are based on these topics. If a course covers multiple topics, consumption minutes are divided equally across all topics associated with the course.
About Udemy
Udemy (Nasdaq: UDMY) transforms lives through learning by ensuring everyone has access to the latest and most relevant skills. Through the Udemy Intelligent Skills Platform and a global community of diverse and knowledgeable instructors, millions of learners gain expertise in a wide range of technical and professional skills — from generative AI to leadership. The Udemy marketplace provides learners with thousands of up-to-date courses in dozens of languages, offering a variety of solutions to achieve their goals. Udemy Business empowers enterprises to offer on-demand learning for all employees, immersive learning for tech teams through Udemy Business Pro, and cohort learning for leaders through Udemy Business Leadership Academy. Udemy Business customers include FenderⓇ, Glassdoor, On24, The World Bank and Volkswagen. Udemy is headquartered in
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