Tyler Technologies’ Solution to Improve Dispatch Communications for Missouri State Highway Patrol
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Tyler’s Enterprise Public Safety suite to be used by 1,300 troopers across the state
MSHP is a division of the Missouri Department of Public Safety and has jurisdiction across the state. It includes nine separate dispatch centers supporting 1,300 troopers with 1,000 mobile units. The agency is currently using a 12-year-old legacy software product, which no longer meets the needs of its staff. MSHP led a competitive selection process to evaluate the top computer aided dispatch (CAD) providers, and unanimously selected Tyler following in-depth demonstrations and interviews.
Tyler will bring a modern, reliable, and scalable statewide Enterprise CAD system to MSHP. The solution will enable call-takers and dispatchers to have rapid access to data, powerful mapping capabilities, and the ability to make changes within seconds, resulting in the best response possible. Enterprise CAD automatically shares data from dispatch to mobile, so there is an instant data flow between dispatchers and first responders in the field. Because MSHP covers the entire state, built-in data sharing between dispatchers and first responders will streamline communications among its large and dispersed staff. The addition of Tyler’s cutting-edge mobility apps will provide MSHP’s troopers with another means of staying connected and improving officer safety.
Tyler will also provide its Public Safety Analytics to MSHP, which includes Law Enforcement Explorer, Law Enforcement Analytics, Citizen Connect, and Performance Dashboard solutions. This powerful tool allows staff to have real-time access to secure data and allows them to compare that data from day to day, week to week, and month to month. They can also visually represent crime trends and patterns and use this data to improve operations and efficiency.
“We are pleased to be selected by the Missouri State Highway Patrol to improve dispatch communications and enhance their data and insights statewide,” said Andrew Hittle, president of Tyler’s Public Safety Division. “Our robust CAD tools will keep all 1,300 troopers in close contact with one another, allowing them to respond to emergencies more quickly than before.”
The MSHP responds to nearly 680,000 calls for service each year and serves a population of more than 6 million. It is the fifth statewide highway patrol to select Tyler’s Enterprise Public Safety solution.
About Tyler Technologies, Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states,
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Jennifer Kepler
Tyler Technologies
972.713.3770
Media.team@tylertech.com
Source: Tyler Technologies
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