Tyler Technologies Announces New Chief Client Officer Role

Rhea-AI Summary

Tyler Technologies (NYSE: TYL) has appointed Andrew Kahl as its first Chief Client Officer to enhance the experience of its public sector clients across more than 13,000 locations. Kahl brings significant executive experience, having previously served as CEO of BackBox Software, where he led strategic transformation and achieved substantial revenue growth. At BackBox, he successfully transitioned the company to a SaaS model and doubled its North American customer base.

Prior to BackBox, Kahl held leadership positions at SailPoint as Chief Customer Officer and at NetApp as VP of Customer Success Delivery. He also co-founded Credant Technologies, which was acquired by Dell Technologies in 2012. Tyler Technologies, an S&P 500 company, serves as a leading provider of integrated software and technology services for the public sector, with over 44,000 successful installations across various locations including all 50 states, Canada, the Caribbean, and Australia.

Positive

• Strategic appointment of experienced executive with proven track record in SaaS transformation
• Demonstrated success in revenue growth and customer base expansion from previous roles
• Creation of new C-level position focused on client experience enhancement

Negative

• None.

Tenured executive leader Andrew Kahl to lead client experience initiatives

PLANO, Texas--(BUSINESS WIRE)-- Tyler Technologies, Inc. (NYSE: TYL) has announced the appointment of industry leader Andrew Kahl to the company’s first chief client officer position. Kahl will be responsible for overseeing and continuing to enhance the experience of Tyler’s thousands of public sector clients from more than 13,000 locations.

Andrew Kahl has been named as Tyler's Chief Client Officer. (Photo: Business Wire)

“The key to Tyler’s ongoing success is the trust our clients place in our organization and our teams, and it’s something we steward carefully. Andrew’s leadership and expertise will allow us to execute a more formal approach to the client experience that will serve Tyler and our clients for years to come,” said Lynn Moore, president and CEO.

Prior to joining Tyler, Kahl served as CEO and board member of BackBox Software, a global software category leader in the network security automation market. While at BackBox, he led the strategic transformation of a native SaaS and cloud-hosted product, enhanced services offerings, and transitioned the go-to-market motion from a perpetual to a subscription revenue model. Under his leadership, the company achieved significant year-over-year revenue growth and doubled its North American customer base.

Prior to BackBox, Kahl served as chief customer officer at SailPoint, a leader in the identity management cybersecurity market, where he led a global team including customer success, services, technical support, cloud-managed services, and partner enablement. He also served as vice president of customer success delivery at NetApp, a leading data management company. Kahl co-founded Credant Technologies, a leader in data encryption security software, which was successfully acquired by Dell Technologies in 2012.

Kahl holds bachelor’s degrees from the University of Iowa and Northern Illinois University, as well as an MBA from the University of Notre Dame, and is a frequent guest lecturer at the University of Notre Dame and at Duke University.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 44,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20250107503400/en/

Jennifer Kepler

Tyler Technologies

972.713.3770

Media.team@tylertech.com

Source: Tyler Technologies

FAQ

What is Andrew Kahl's role at Tyler Technologies (TYL)?

Andrew Kahl has been appointed as Tyler Technologies' first Chief Client Officer, responsible for overseeing and enhancing the experience of public sector clients across more than 13,000 locations.

What was Andrew Kahl's experience before joining Tyler Technologies (TYL)?

Prior to joining TYL, Kahl was CEO of BackBox Software, Chief Customer Officer at SailPoint, VP of Customer Success Delivery at NetApp, and co-founder of Credant Technologies (acquired by Dell).

How many installations does Tyler Technologies (TYL) currently have?

Tyler Technologies has more than 44,000 successful installations across 13,000 locations, serving clients in all 50 states, Canada, the Caribbean, Australia, and other international locations.

What were Andrew Kahl's achievements at BackBox before joining TYL?

At BackBox, Kahl led the transformation to a SaaS and cloud-hosted product, enhanced services offerings, achieved significant year-over-year revenue growth, and doubled the North American customer base.