St. Petersburg, Florida, to Deliver Improved Resident Services Through Tyler Technologies’ Solutions

Rhea-AI Summary

Tyler Technologies (NYSE: TYL) has secured a significant contract with St. Petersburg, Florida, the state's fifth-largest city, to implement multiple software solutions aimed at modernizing government services. The agreement includes Tyler's Enterprise ERP and Enterprise Permitting & Licensing suites, designed specifically for government operations.

The implementation will deliver several key improvements including:

• A streamlined community development and permitting platform with mobile capabilities
• 24/7 online access for bill payments and service requests
• An intuitive online permitting assistant
• Comprehensive data management for historical information
• Centralized workflows with real-time notifications
• Enhanced reporting capabilities for data-driven decision making

The initiative aims to upgrade the city's aging ERP and permitting systems, focusing on improving staff efficiency, transparency, and overall resident experience in accessing government services.

Positive

• Major contract win with fifth-largest Florida city
• Expansion of government solutions portfolio implementation
• Enhancement of recurring revenue through multiple integrated solutions

Negative

• None.

Insights

Government Technology Expert

Tyler Technologies' agreement with St. Petersburg represents a textbook example of the ongoing digital transformation in mid-to-large municipalities. This implementation addresses several critical pain points in local government operations - particularly the integration between disparate systems that typically operate in silos.

The solution suite being implemented tackles both internal operations (ERP and asset management) and resident-facing services (permitting, licensing, and utility billing). What makes this particularly valuable is the centralized data management platform, which will allow St. Petersburg to maintain historical information and perform analytics across previously disconnected systems.

The online permitting assistant is especially noteworthy as it addresses one of the most friction-filled processes in local government - navigating complex regulations and submitting correct documentation. By reducing incorrect submittals, this should significantly decrease processing times and improve both staff efficiency and resident satisfaction.

From a technology adoption perspective, St. Petersburg's approach aligns with best practices by implementing a comprehensive, integrated solution rather than continuing with fragmented systems. The mobile capabilities for inspectors and code enforcement officers also reflect the broader trend of bringing field operations into digital workflows.

While not revolutionary in capabilities, Tyler's implementation should deliver measurable improvements in operational efficiency, data accessibility, and resident experience - all key metrics in evaluating government technology investments.

Financial Analyst

This contract with St. Petersburg (Florida's fifth-largest city) represents another solid municipal win for Tyler Technologies, though its immediate financial impact is likely modest relative to Tyler's $26.1 billion market capitalization. Tyler doesn't disclose the contract value, but typical implementations of this scope for cities of similar size generally range in the mid-seven figures over multiple years.

What's particularly noteworthy is the comprehensive nature of the implementation, spanning multiple Tyler product suites including Enterprise ERP and Enterprise Permitting & Licensing. This cross-selling success demonstrates Tyler's ability to deliver integrated solutions across various government functions, which typically translates to higher customer lifetime value and improved retention rates.

The revenue recognition pattern will likely follow Tyler's established model: initial implementation services revenue (higher margin) followed by recurring subscription or maintenance fees (more predictable). This contract reinforces Tyler's steady business expansion pattern rather than representing a step-change in growth trajectory.

For investors, this win validates Tyler's competitive positioning in the government software space. With 45,000 installations across 13,000 locations, Tyler continues to demonstrate its ability to win competitive bids against both legacy providers and newer cloud-native competitors. The government modernization trend remains a tailwind, though municipal budget constraints are always a consideration.

Overall, this announcement represents business-as-usual execution rather than a material catalyst for Tyler's stock, supporting the company's steady growth profile in the government technology sector.

Fifth-largest city in Florida has selected multiple Tyler solutions to improve billing, data management, and customer engagement

PLANO, Texas--(BUSINESS WIRE)-- Tyler Technologies, Inc. (NYSE: TYL) has announced it has signed an agreement with the City of St. Petersburg, Florida, for several Tyler solutions including its Enterprise ERP and Enterprise Permitting & Licensing suites that are integrated and purpose-built for government.

“As we looked to upgrade our current aging ERP and permitting system, we knew we needed a solution that would bring better efficiency to our staff and more transparency and a better overall government experience to our residents,” said St. Petersburg Mayor Kenneth T. Welch. “With innovation as one of our principles for accountable and responsive government, we’re excited to implement Tyler’s solutions to accomplish our goals.”

St. Petersburg’s selection of a combination of Tyler’s community development, service requests, permitting and licensing, utility billing, payments, and enterprise asset management solutions will bring a number of new capabilities and improvements, including:

• A community development and permitting and licensing platform that provides streamlined project collaboration, automation, and transparency, and provides inspectors and code enforcement officers with mobile apps tailored to their needs.
• An intuitive, easy-to-navigate online permitting assistant that allows users to navigate local ordinances and regulations, routing applicants to the correct information for their needs and reducing incorrect submittals.
• 24/7 online access so customers can easily pay bills, request services, submit applications, and manage their accounts. This convenience improves customer service and reduces the need for in-person visits.
• A comprehensive data management platform that maintains historical information on services, accounts, and customers, allowing for detailed analysis and trend identification. This helps city staff make informed decisions and respond to customer inquiries more effectively.
• Centralized workflows and real-time notifications to improve communication and collaboration between departments and with the community.
• Robust reporting to provide valuable insights and metrics, enabling the city to make informed decisions based on real-time data.

“Government modernization initiatives help our clients bring together critical business functions while creating a better experience for staff and residents,” said Chris Webster, president of Tyler’s ERP & Civic Division. “Our flagship ERP and permitting and licensing solutions are robust but user friendly, allowing the city to elevate their services. We are confident its residents will experience a more seamless experience in paying utility bills, applying for permits, requesting services, and much more.”

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 45,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20250304842404/en/

Jennifer Kepler

Tyler Technologies

972.713.3770

Media.team@tylertech.com

Source: Tyler Technologies

FAQ

What services will Tyler Technologies provide to St. Petersburg, Florida?

Tyler Technologies will provide Enterprise ERP and Enterprise Permitting & Licensing suites, including community development, service requests, permitting, utility billing, payments, and enterprise asset management solutions.

How will St. Petersburg residents benefit from Tyler Technologies' implementation?

Residents will gain 24/7 online access to pay bills, request services, submit applications, and manage accounts, reducing the need for in-person visits.

What improvements will TYL's solutions bring to St. Petersburg's permitting system?

The system will provide streamlined project collaboration, automation, transparency, and mobile apps for inspectors and code enforcement officers, plus an intuitive online permitting assistant.

How will TYL's data management platform enhance St. Petersburg's operations?

The platform will maintain historical information on services, accounts, and customers, enabling detailed analysis, trend identification, and more effective customer service responses.