Tivity Health Announces New Chief Information Officer and Chief Experience and Innovation Officer
Tivity Health has appointed Sarah Richardson as Chief Information Officer and Stacey Santo as Chief Experience and Innovation Officer, aiming to enhance member experiences for their fitness programs like SilverSneakers. The new hires bring extensive expertise in healthcare and digital engagement. Richardson will focus on digital strategy and customer relationship management, while Santo will drive innovation and data-driven marketing strategies. These changes align with Tivity's goal to enhance its digital platform and optimize health solutions for seniors, reinforcing its position in the health and fitness market.
- Appointment of experienced leaders strengthens management team.
- Focus on digital engagement and data analytics aims to enhance customer experience.
- Expansion of offerings for seniors could drive member growth.
- None.
NASHVILLE, Tenn., April 14, 2021 /PRNewswire/ -- Tivity Health announced today the addition of Sarah Richardson as Chief Information Officer and Stacey Santo as Chief Experience and Innovation Officer. Richardson and Santo have deep experience in the healthcare and fitness industries. They will support Tivity Health's strategy to expand and enhance opportunities for members of SilverSneakers®, the leading fitness program for older adults, as well as Prime® Fitness and WholeHealth Living®.
"We are positioning Tivity Health to be the modern destination for healthy living with a sophisticated digital platform and data analytics capabilities that enable us to personalize member experiences and diversify revenue streams," said Richard Ashworth, President and CEO, Tivity Health. "The addition of Sarah and Stacey to our strong leadership team will accelerate our efforts by leveraging their expertise in omni-channel marketing, AI tools, data strategy and product development. They are proven leaders who will support and contribute to Tivity Health's culture, and I am excited to welcome them to the Company."
Richardson will lead the delivery of the digital engagement platform as well as the expansion of the company's customer relationship management tools and data strategy. She joins Tivity Health from Optum where she served as CIO for the California and Nevada markets and was most recently the Vice President of IT Change Leadership for Optum Care. Prior to that, Richardson was a division CIO for HCA Healthcare, and has significant experience supporting digital and organizational transformation for healthcare organizations.
"Tivity Health has recognized the critical role that technology can play in improving the health and engagement of seniors," said Richardson. "We've seen the potential of virtual options like telehealth in managing clinical care, but there is also significant opportunity to leverage technology to improve healthy behavior and support wellness."
Santo will lead innovation initiatives, including the implementation of data-driven marketing strategies, platforms, and programs, and the development of new product and service offerings. Most recently, Santo served as a digital consultant for the Independence Blue Cross Medicare business. Prior to that she was the Executive Vice President/General Manager of Digital Strategy and Consumer Engagement for ASICS Digital (formerly RunKeeper), where she delivered omni-channel engagement and digital customer growth.
"SilverSneakers is an established and trusted brand committed to providing access to healthy living solutions for adults," said Santo. "We look forward to building a more personalized and engaging member experience and expanding our products and services to enhance the lives of seniors."
Tivity Health offers a broad suite of virtual opportunities to its SilverSneakers members including live with instructor classes for all fitness levels, more than 200 online classes through SilverSneakers On-Demand and mobile capabilities through its SilverSneakers® GO™ fitness app. Richardson and Santo will lead efforts to further expand these offerings and enhance the member experience across all products.
About Tivity Health
Tivity Health® Inc. (Nasdaq: TVTY) is a leading provider of healthy life-changing solutions, including SilverSneakers®, Prime® Fitness, WholeHealth Living® and Wisely WellTM. We are focused on becoming the modern destination for healthy living by expanding beyond fitness as a digital engagement platform company. We are continuously developing the SilverSneakers suite of digital offerings and services to provide seniors with everything they need to maintain and improve their health, including physical activity, social connection, community involvement, volunteer opportunities and mental enrichment. Our goal is to partner with payers and service providers to enable a personalized, interactive, and intuitive experience to offer the right solutions to each member. We deliver solutions that help adults feel better, work better and live better, and improve health outcomes while reducing healthcare costs. Learn more at www.tivityhealth.com.
Cautionary Statement Regarding Forward-Looking Statements
This press release contains certain statements that are "forward-looking" statements within the meaning of the federal securities laws, including Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are based upon current expectations and include all statements that are not historical statements of fact and those regarding the intent, belief or expectations, including, without limitation, statements that are accompanied by words such as "will," "expect," "outlook," "anticipate," "intend," "plan," "believe," "seek," "see," "will," "would," "target," or other similar words, phrases or expressions and variations or negatives of these words. These forward-looking statements include, but are not limited to, the Company's statements regarding its future financial performance. Readers of this press release should understand that these statements are not guarantees of performance or results. Many risks and uncertainties could affect actual results and cause them to vary materially from the forward-looking statements.
These risks and uncertainties include, among other things: impacts from the COVID-19 pandemic (including the response of governmental authorities to combat and contain the pandemic, the closure of fitness centers in the Company's national network (or operational restrictions imposed on such fitness centers), reclosures and potential additional reclosures as a result of surges in positive COVID-19 cases) on the Company's business, operations or liquidity; the risks associated with changes in macroeconomic conditions (including the impacts of any recession or changes in consumer spending resulting from the COVID-19 pandemic), widespread epidemics, pandemics (such as the current COVID-19 pandemic) or other outbreaks of disease, geopolitical turmoil, and the continuing threat of domestic or international terrorism; the Company's ability to collect accounts receivable from its customers and amounts due under its sublease agreements; the market's acceptance of the Company's new products and services; the Company's ability to develop and implement effective strategies and to anticipate and respond to strategic changes, opportunities, and emerging trends in the Company's industry and/or business, as well as to accurately forecast the related impact on the Company's revenues and earnings; the impact of any impairment of the Company's goodwill, intangible assets, or other long-term assets; the Company's ability to attract, hire, or retain key personnel or other qualified employees and to control labor costs; the effectiveness of the reorganization of the Company's business and the Company's ability to realize the anticipated benefits; the Company's ability to effectively compete against other entities, whose financial, research, staff, and marketing resources may exceed its resources; the impact of legal proceedings involving the Company and/or its subsidiaries, products, or services, including any claims related to intellectual property rights, as well as our ability to maintain insurance coverage with respect to such legal proceedings and claims on terms that would be favorable to us; the impact of severe or adverse weather conditions, the current COVID-19 pandemic, and the potential emergence of additional health pandemics or infectious disease outbreaks on member participation in the Company's programs; the risks associated with deriving a significant concentration of revenues from a limited number of the Company's customers, many of whom are health plans; the Company's ability and/or the ability of its customers to enroll participants and to accurately forecast their level of enrollment and participation in the Company's programs in a manner and within the timeframe anticipated by the Company; the Company's ability to sign, renew and/or maintain contracts with its customers and/or the Company's fitness partner locations under existing terms or to restructure these contracts on terms that would not have a material negative impact on the Company's results of operations; the ability of the Company's health plan customers to maintain the number of covered lives enrolled in those health plans during the terms of the Company's agreements; the Company's ability to add and/or retain paid subscribers in its Prime Fitness program; the impact of a reduction in Medicare Advantage health plan reimbursement rates or changes in plan design; the impact of any new or proposed legislation, regulations and interpretations relating to Medicare, Medicare Advantage, Medicare Supplement, and privacy and security laws; the impact of healthcare reform on the Company's business; the risks associated with potential failures of the Company's information systems or those of our third-party vendors, including as a result of telecommuting issues associated with the Company's employees working remotely, which may include a failure to execute on policies and processes in a work-from-home or remote model; the risks associated with data privacy or security breaches, computer hacking, network penetration and other illegal intrusions of the Company's information systems or those of third-party vendors or other service providers, including those risks that result from the increase in personnel working remotely, which may result in unauthorized access by third parties, loss, misappropriation, disclosure or corruption of customer, employee or the Company's information, or other data subject to privacy laws and may lead to a disruption in the Company's business, costs to modify, enhance, or remediate its cybersecurity measures, enforcement actions, fines or litigation against the Company, or damage to its business reputation; the risks associated with changes to traditional office-centered business processes and/or conducting operations out of the office in a work-from-home or remote model by us or our third party vendors during adverse situations (e.g., during a crisis, disaster, or pandemic), which may result in additional costs and/or may negatively impact productivity and cause other disruptions to the Company's business; the Company's ability to enforce its intellectual property rights; the risk that the Company's indebtedness may limit the Company's ability to adapt to changes in the economy or market conditions, expose the Company to interest rate risk for the variable rate indebtedness and require a substantial portion of cash flows from operations to be dedicated to the payment of indebtedness; the Company's ability to service its debt, make principal and interest payments as those payments become due, and remain in compliance with its debt covenants; the Company's ability to obtain adequate financing to provide the capital that may be necessary to support its current or future operations; counterparty risk associated with the Company's interest rate swap agreements; and other risks detailed in the Company's filings with the Securities and Exchange Commission.
For additional information about factors that could cause actual results to differ materially from those described in the forward-looking statements, please refer to the Company's filings with the SEC. Except as required by law, the Company undertakes no obligation to update any such forward-looking statements to reflect new information, subsequent events or circumstances.
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SOURCE Tivity Health
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