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Trupanion, Inc. (Nasdaq: TRUP) received multiple awards at the 18th annual Stevie Awards for Sales & Customer Service, including a Silver Stevie Award in the Contact Center of the Year, Financial Services category. The company also won awards in the Front-Line Customer Service Team of the Year and Inside and Telesales Team of the Year categories. Trupanion's commitment to exceptional member experience and round-the-clock support for pet parents led to these accolades. The company's strong Net Promoter Score of over 72 in 2023 reflects its dedication to customer satisfaction and support.
Trupanion, Inc. (Nasdaq: TRUP) è stata premiata con diversi riconoscimenti durante la 18ª edizione degli Stevie Awards per le Vendite e il Servizio Clienti, ottenendo tra gli altri un Silver Stevie Award nella categoria Centro Contatti dell'Anno, Servizi Finanziari. La compagnia ha anche vinto premi per il Team di Servizio Clienti di Prima Linea dell'Anno e per il Team di Vendite Interne e Telemarketing dell'Anno. L'impegno di Trupanion verso un'eccezionale esperienza dei soci e il supporto continuo ai proprietari di animali domestici hanno portato a questi successi. Il forte punteggio Net Promoter Score, superiore a 72 nel 2023, riflette la dedizione della compagnia alla soddisfazione e al supporto dei clienti.
Trupanion, Inc. (Nasdaq: TRUP) recibió múltiples premios en la 18ª edición de los Stevie Awards para Ventas y Servicio al Cliente, incluyendo un Stevie de Plata en la categoría de Centro de Contacto del Año en Servicios Financieros. La empresa también ganó premios en las categorías de Equipo de Servicio al Cliente de Primera Línea del Año y Equipo de Ventas Internas y Televentas del Año. El compromiso de Trupanion con una experiencia excepcional para sus miembros y el soporte continuo a los dueños de mascotas condujo a estos logros. La fuerte puntuación de Net Promoter Score de más de 72 en 2023 refleja su dedicación a la satisfacción y soporte al cliente.
Trupanion, Inc. (나스닥: TRUP)는 제18회 연례 스티비 어워드에서 여러 상을 수상했으며, 금융 서비스 부문에서 올해의 연락 센터 부문에서 실버 스티비 상을 포함하여 수상했습니다. 또한, 올해의 최전선 고객 서비스 팀과 내부 및 전화 판매 팀 부문에서도 상을 받았습니다. Trupanion의 회원에 대한 탁월한 경험과 반려동물 부모를 위한 24시간 지원 노력이 이러한 상을 받게 한 원동력이 되었습니다. 2023년 넷 프로모터 스코어가 72 이상인 것은 고객 만족과 지원에 대한 회사의 헌신을 반영합니다.
Trupanion, Inc. (Nasdaq: TRUP) a reçu plusieurs prix lors de la 18ème édition annuelle des Stevie Awards pour les Ventes et le Service Client, y compris un Stevie d'Argent dans la catégorie Centre de Contact de l'Année, Services Financiers. L'entreprise a également remporté des prix dans les catégories Équipe de Service Clientèle de Première Ligne de l'Année et Équipe de Vente Interne et de Télévente de l'Année. L'engagement de Trupanion envers une expérience exceptionnelle des membres et un soutien continu aux parents d'animaux de compagnie a conduit à ces distinctions. Le solide score de Promoteur Net de plus de 72 en 2023 reflète son dévouement à la satisfaction et au soutien des clients.
Trupanion, Inc. (Nasdaq: TRUP) hat bei den 18. jährlichen Stevie Awards für Vertrieb und Kundenservice mehrere Auszeichnungen erhalten, darunter einen Silbernen Stevie in der Kategorie Kontaktzentrum des Jahres im Finanzdienstleistungsbereich. Das Unternehmen gewann auch Preise in den Kategorien Kundenserviceteam der Frontlinie des Jahres und Internes sowie Telesales-Team des Jahres. Trupanions Engagement für ein außergewöhnliches Mitgliedererlebnis und rund um die Uhr Unterstützung für Haustierbesitzer führte zu diesen Auszeichnungen. Der starke Net Promoter Score von über 72 im Jahr 2023 spiegelt seine Hingabe an Kundenzufriedenheit und -unterstützung wider.
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Trupanion won a Silver Stevie Award in the Contact Center of the Year, Financial Services category.
The company also received awards in the Front-Line Customer Service Team of the Year and Inside and Telesales Team of the Year categories.
Trupanion's focus on providing exceptional member experience and 24/7 support for pet parents contributed to its success.
The company's Net Promoter Score averaged over 72 in 2023, showcasing its commitment to customer satisfaction.
A Silver Stevie® Award in the Contact Center of the Year, Financial Services category
A Silver Stevie® Award in the Front-Line Customer Service Team of the Year, Financial Services category
A Bronze Stevie® Award in the Inside and Telesales Team of the Year category
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.
Trupanion consistently strives to offer an unparalleled member experience, including being available to support new and existing pet parents 24/7, every day of the year. In 2023, Trupanion’s Customer Service team supported over 41,000 members who needed round-the-clock support, calling in outside of normal business hours. Trupanion’s member-centric approach is reflected in its strong Net Promoter Score (NPS) which averaged over 72 in 2023.
“It’s an honor to win silver in the 2024 Stevie Awards for Sales & Customer Service. Our placement in all three categories is a worthy acknowledgement of our member-facing teams across our contact center dedicated to supporting our members and their pets,” says Brian Daily, VP of Contact Center. “Our mission to help pet parents budget and care for their pets is underscored by our commitment to being available to our members when they need us most and to being a source of truth to new pet parents looking to protect their beloved pets. While we hold ourselves to high standards for member experience, this is a welcomed moment to acknowledge and celebrate the important work our member-facing teams take on each and every day.”
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.
About Trupanion
Trupanion is a leader in medical insurance for cats and dogs throughout the United States, Canada, Europe, Puerto Rico and Australia with over 1,000,000 pets enrolled. For over two decades, Trupanion has given pet owners peace of mind so they can focus on their pet's recovery, not financial stress. Trupanion is committed to providing pet owners with the highest value in pet medical insurance with unlimited payouts for the life of their pets. With its patented process, Trupanion is the only North American provider with the technology to pay veterinarians directly in seconds at the time of checkout. Trupanion is listed on Nasdaq under the symbol "TRUP." The company was founded in 2000 and is headquartered in Seattle, WA. Trupanion policies are issued, in the United States, by its wholly-owned insurance entity American Pet Insurance Company and, in Canada, by Insurtech Accelerant. Trupanion Australia is a partnership between Trupanion and Hollard Insurance Company. For more information, please visit trupanion.com.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
What awards did Trupanion win at the 18th annual Stevie Awards for Sales & Customer Service?
Trupanion won a Silver Stevie Award in the Contact Center of the Year, Financial Services category, as well as awards in the Front-Line Customer Service Team of the Year and Inside and Telesales Team of the Year categories.
What is Trupanion's Net Promoter Score in 2023?
Trupanion's Net Promoter Score averaged over 72 in 2023, indicating a high level of customer satisfaction.
How many nominations were considered in this year's competition for the Stevie Awards?
More than 2,300 nominations from organizations worldwide were considered in this year's competition for the Stevie Awards.
