Advancing IT Support to the next era: TeamViewer integrates Microsoft Teams into its AI-Powered Insights
TeamViewer announces new AI-driven features integration with Microsoft Teams at Microsoft Ignite 2024. The company introduces AI-powered Session Insights that provide comprehensive summaries of remote support sessions and analytics dashboards for IT leaders. The integration with Microsoft Teams and Copilot allows support agents to access session data and receive AI-driven recommendations directly within Teams. TeamViewer's solution leverages Microsoft Azure OpenAI for data security and efficiency, integrating with various Microsoft products including Intune, Dynamics 365, and Azure Extensions.
TeamViewer annuncia l'integrazione di nuove funzionalità basate sull'AI con Microsoft Teams durante il Microsoft Ignite 2024. L'azienda introduce Session Insights basati su AI che forniscono riepiloghi completi delle sessioni di supporto remoto e dashboard analitiche per i leader IT. L'integrazione con Microsoft Teams e Copilot consente agli agenti di supporto di accedere ai dati delle sessioni e ricevere raccomandazioni basate sull'AI direttamente all'interno di Teams. La soluzione di TeamViewer sfrutta Microsoft Azure OpenAI per garantire la sicurezza dei dati e l'efficienza, integrandosi con vari prodotti Microsoft tra cui Intune, Dynamics 365 e Azure Extensions.
TeamViewer anuncia la integración de nuevas funcionalidades impulsadas por IA con Microsoft Teams en Microsoft Ignite 2024. La empresa presenta Session Insights impulsados por IA, que brindan resúmenes completos de las sesiones de soporte remoto y paneles de análisis para líderes de TI. La integración con Microsoft Teams y Copilot permite a los agentes de soporte acceder a los datos de las sesiones y recibir recomendaciones impulsadas por IA directamente dentro de Teams. La solución de TeamViewer aprovecha Microsoft Azure OpenAI para la seguridad de los datos y la eficiencia, integrándose con varios productos de Microsoft, incluidos Intune, Dynamics 365 y Azure Extensions.
팀뷰어는 2024년 마이크로소프트 이그나이트에서 마이크로소프트 팀즈와의 AI 기반 새로운 기능 통합을 발표했습니다. 이 회사는 원격 지원 세션의 종합 요약 및 IT 리더를 위한 분석 대시보드를 제공하는 AI 기반 세션 통찰력을 소개합니다. 마이크로소프트 팀즈 및 코파일럿과의 통합을 통해 지원 에이전트는 세션 데이터에 접근하고 팀즈 내에서 직접 AI 기반 권장 사항을 받을 수 있습니다. 팀뷰어의 솔루션은 데이터 보안과 효율성을 위해 마이크로소프트 애저 오픈AI를 활용하며, Intune, Dynamics 365 및 Azure Extensions 등 다양한 마이크로소프트 제품과 통합됩니다.
TeamViewer annonce l'intégration de nouvelles fonctionnalités pilotées par l'IA avec Microsoft Teams lors de Microsoft Ignite 2024. L'entreprise présente AI-powered Session Insights, qui fournissent des résumés complets des sessions de support à distance et des tableaux de bord analytiques pour les leaders IT. L'intégration avec Microsoft Teams et Copilot permet aux agents de support d'accéder aux données de session et de recevoir des recommandations pilotées par l'IA directement dans Teams. La solution de TeamViewer s'appuie sur Microsoft Azure OpenAI pour la sécurité des données et l'efficacité, en s'intégrant à divers produits Microsoft, y compris Intune, Dynamics 365 et Azure Extensions.
TeamViewer kündigt auf der Microsoft Ignite 2024 die Integration neuer KI-gesteuerten Funktionen mit Microsoft Teams an. Das Unternehmen stellt KI-gestützte Sitzungsanalysen vor, die umfassende Zusammenfassungen von Fernsupport-Sitzungen und Analyse-Dashboards für IT-Leiter bieten. Die Integration mit Microsoft Teams und Copilot ermöglicht es Supportmitarbeitern, auf Sitzungsdaten zuzugreifen und KI-gesteuerte Empfehlungen direkt innerhalb von Teams zu erhalten. Die Lösung von TeamViewer nutzt Microsoft Azure OpenAI für Datensicherheit und Effizienz und integriert sich mit verschiedenen Microsoft-Produkten, einschließlich Intune, Dynamics 365 und Azure Extensions.
- Named 2024 Microsoft Teams Partner of the Year
- Integration with Microsoft Teams and Copilot enhances operational efficiency
- Expanded product offering through Microsoft Marketplace integration
- Strategic partnership with Microsoft strengthens market position
- None.
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TeamViewer's new AI-driven Session Insights improve the support experience by providing immediate, comprehensive summaries of every remote support session and offering insights for reporting on common issues. This feature accelerates problem resolution and empowers IT teams to prevent future interruptions. Complementing this, an analytics dashboard helps IT leaders recognize patterns, optimize resources, and improve service levels, ultimately refining support processes for faster resolutions and enhanced customer satisfaction.
Through TeamViewer's integration with Microsoft Teams and Copilot, IT teams gain powerful support capabilities within their daily tools, enabling seamless in-chat and in-call support sessions that keep the entire experience within the Teams hub. Support agents can seamlessly access session data, analyze insights, and receive AI-driven recommendations directly in the Microsoft Teams using Microsoft 365 Copilot. This streamlined access boosts efficiency, enabling agents to escalate issues, view historical context, and suggest solutions—all without switching tools. For example, when a support request comes through Teams, agents can use Copilot to quickly retrieve relevant information and initiate a TeamViewer session. By leveraging Copilot, agents access device data and past notes, fostering collaborative support that reduces repetitive tasks and improves response times.
"Microsoft Azure OpenAI is at the core of our AI-driven insights, ensuring data security and efficiency as we deliver high-performance solutions at scale," said Mei Dent, Chief Product & Technology Officer at TeamViewer. "This integration with Azure marks the beginning of a broader strategy to embed AI deeply into IT support operations. By connecting TeamViewer insights with Microsoft Copilot, we're enabling teams to tackle issues proactively, optimize operations, and make data-driven decisions with ease. Our vision is to empower support teams to collaborate seamlessly and drive smarter, more agile support within a unified platform."
"As TeamViewer continues to advance its collaboration with Microsoft, we remain committed to leading industry standards and empowering IT teams to achieve new levels of service excellence. In a future where AI-driven support is the norm, TeamViewer aims to stay at the forefront, integrating deep AI insights with Azure's capabilities to deliver support that is faster, smarter, and more secure," said Alfredo Patron, Executive Vice President of Business Development at TeamViewer.
"TeamViewer and Microsoft are joining forces to enhance the value and experience for our customers," said Edith Wittmann, General Manager of Global Partner Solutions Germany at Microsoft. "By combining TeamViewer's advanced remote support and workflow solutions with Microsoft's powerful AI and cloud infrastructure, we are not only improving agent productivity today, but moving towards an agent-less support in the future, which will be a gamechanger for our customers."
TeamViewer provides a comprehensive solution that integrates with a wide range of Microsoft products. It brings Remote Access to the entire organization across different IT processes, from Collaboration (Teams) and Endpoint Management (Intune) to Customer Service (Dynamics 365) and Training (Azure Extensions). The deep technology integration provides a connected, seamless, and secure experience that empowers a Remote-first approach to IT departments. Available on the Microsoft Marketplace, TeamViewer enables simplified procurement and reduced legal complexity, enhancing accessibility and ease of use across organizations.
About TeamViewer
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 640,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen,
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SOURCE TeamViewer
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