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TeamViewer is a global technology company offering a connectivity platform for remote access, control, and management of devices across various industries. Their solutions, including TeamViewer Tensor, focus on enterprise connectivity, security, and scalability. With a commitment to digital transformation, TeamViewer continues to innovate in Augmented Reality, Internet of Things, and Artificial Intelligence.
TeamViewer announces new AI-driven features integration with Microsoft Teams at Microsoft Ignite 2024. The company introduces AI-powered Session Insights that provide comprehensive summaries of remote support sessions and analytics dashboards for IT leaders. The integration with Microsoft Teams and Copilot allows support agents to access session data and receive AI-driven recommendations directly within Teams. TeamViewer's solution leverages Microsoft Azure OpenAI for data security and efficiency, integrating with various Microsoft products including Intune, Dynamics 365, and Azure Extensions.
TeamViewer has launched the next generation of its remote access and support solution, now called TeamViewer Remote, enhancing usability and security for its millions of users. Key features include a 1-click session initiation process, a new web client bridging desktop and browser functions, and redesigned user journeys for a more intuitive interface.
The update introduces mandatory account creation for better security and transparency in connection management. Additionally, remote monitoring and management (RMM) capabilities have been integrated, offering device monitoring and asset management features for business users. TeamViewer aims to support businesses, particularly SMBs, in their digital transformation efforts. Existing users can upgrade for free, while new customers can download the solution directly.
TeamViewer has launched a new integration with Slack, enhancing remote access and augmented reality (AR) capabilities for users. This feature allows seamless launching of TeamViewer sessions within Slack, enabling efficient collaboration regardless of location. Users can share session invites for remote control or AR directly in Slack messages, enriching productivity. The initiative caters to the growing demand for remote work solutions, providing companies with tools to enhance team interaction. To utilize this integration, organizations must have a Slack license and a compatible TeamViewer subscription.
Health Point Neurodiagnostics is leveraging TeamViewer's remote connectivity platform to enhance the reliability and quality of EEG testing. By using TeamViewer's HIPAA-compliant solutions, technicians can monitor devices every two hours, significantly reducing the likelihood of test failures. This initiative has allowed the company to double its service capacity, from 100 to 200 patients per month, and has facilitated seamless audits. Both Health Point and TeamViewer emphasize the critical role this technology plays in mobile neurodiagnostics, as the company expands its workforce nationwide.
TeamViewer has expanded its partnership with RealWear, integrating its remote access software into the new RealWear Cloud. This integration allows for real-time technical support, accelerating setup and troubleshooting of RealWear devices for global customers. It aims to enhance collaboration and productivity among frontline workers. TeamViewer's EVP of Business Development highlighted the milestone as a significant enhancement to RealWear's ecosystem, while RealWear's CPO emphasized the importance of fast and secure access to devices for improved productivity.
TeamViewer announced a strategic partnership with Siemens Digital Industries Software on July 26, 2022, aimed at enhancing Siemens' Teamcenter® software with TeamViewer's enterprise AR platform Frontline. This collaboration focuses on improving product development through immersive 3D experiences linked to digital twins, fostering better collaboration across product lifecycles. The Frontline Spatial module allows intuitive execution of tasks with Mixed Reality smart glasses, expected to boost productivity and efficiency in product development. The solution is set for release later this year.
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