T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time

Rhea-AI Summary

T-Mobile (NASDAQ: TMUS) has been ranked first in J.D. Power's 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study for the 10th consecutive time, scoring 816 points—26 points above the average. This accolade reflects T-Mobile's commitment to exceptional customer experiences and efficient service across various platforms. The company is enhancing its Total Experience approach, aligning its teams to improve customer relations. T-Mobile's focus on quality service aims to strengthen bonds with existing customers and attract new ones.

Positive

• T-Mobile ranks first in J.D. Power's 2022 U.S. Wireless Customer Care study for the 10th consecutive time.
• T-Mobile scores 816 points, significantly above the segment average of 790.
• The company is enhancing customer experience by aligning Retail, Customer Care, and Network teams.

Negative

• None.

The Un-carrier blows competitors out of the water with a double-digit lead, cementing its position as a customer experience powerhouse

BELLEVUE, Wash.--(BUSINESS WIRE)-- Putting customers first once again propels the Un-carrier to the top. Today, J.D. Power ranked T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10^th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers.

The study, which evaluates experiences across six service platforms: store, phone, website, app, social media and text, reveals a T-Mobile score of 816 points, 26 points above the segment average.

“T-Mobile’s 10^th consecutive first place finish is a testament to our focus on delivering exceptional customer experiences, and this win only motivates our team to aim even higher!” said Jon Freier, President of T-Mobile Consumer Group. “At T-Mobile, we’re committed to giving our customers the best network, the best value AND the best experience. Because people have enough to worry about these days – their wireless service and support they get with it should be easy, and even a bright spot in their day.”

Laying the foundation for continued growth when it comes to providing the best customer experience, the Un-carrier is rolling out a new, reimagined Total Experience approach that aligns Retail, Customer Care and Network teams geographically to better serve and connect with customers. This includes T-Mobile’s Team of Experts as well.

Being recognized as leaders in Customer Care by placing first in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 goes a long way to reinforce and motivate T-Mobile’s efforts. The Un-carrier is committed to creating world-class customer experiences that deepen relationships with existing customers and forge relationships with new ones.

Learn more about T-Mobile’s highly awarded and industry leading customer care model by visiting www.t-mobile.com/customers/customer-care.

Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220727006178/en/

Media Contacts

T-Mobile US, Inc. Media Relations

MediaRelations@t-mobile.com

Investor Relations Contact

T-Mobile US, Inc.

Investor.Relations@t-mobile.com

Source: T-Mobile US, Inc.

FAQ

What is T-Mobile's ranking in the J.D. Power 2022 study?

T-Mobile is ranked first in J.D. Power's 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study.

How many consecutive times has T-Mobile ranked first in customer care?

T-Mobile has ranked first for 10 consecutive times in J.D. Power's customer care study.

What score did T-Mobile achieve in the 2022 customer care study?

T-Mobile achieved a score of 816 points in the 2022 J.D. Power study.

How does T-Mobile's customer care score compare to the average?

T-Mobile's score of 816 points is 26 points above the segment average of 790.

What initiatives is T-Mobile implementing to enhance customer experience?

T-Mobile is rolling out a reimagined Total Experience approach to better connect with customers.