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Teleperformance, a global leader in digital business services, offers advanced technology blended with human empathy for enhanced customer care. The company provides front-office customer care, back-office functions, Trust and Safety services, collections, interpreting, localization, visa services, and more. With over 410,000 employees speaking 300 languages, Teleperformance aims to deliver simpler, faster, and safer business outcomes for the world's biggest brands. They leverage AI to empower organizations and have recently launched the AI Maturity Assessment Toolkit and TP Configuration platform to enhance business processes.
Teleperformance has concluded proceedings initiated by the OECD National Contact Point for France in April 2020 regarding its management of the Covid-19 outbreak. The NCP praised Teleperformance's efforts to align with its recommendations, particularly highlighting advancements in employee health and safety engagement in India and the Philippines. The NCP's investigation confirmed that Teleperformance's Covid-19 policies adhered to the highest standards of corporate duty of care. Teleperformance continues to be recognized for its commitment to social responsibility, having received multiple Best Employer certifications. In 2021, the company reported €7,115 million in revenue and a net profit of €557 million.
Teleperformance SE has initiated a share repurchase program following the approval from its Shareholders’ Meeting on
Teleperformance successfully completed its ‘Open Doors’ campaign on January 17 and 24, 2023, engaging over 60 analysts and investors across six countries. The initiative aimed to enhance transparency and strengthen relationships with the financial community, showcasing site operations in Albania, Greece, Portugal, United States, Colombia, and India. Participants toured facilities, interacted with local management, and gained insights into employee wellbeing and digital transformation strategies. Feedback indicated strong appreciation for the initiative, with remarks highlighting the unique opportunity to directly observe operations and dispel recent media narratives regarding employee conditions.
Teleperformance USA reported significant support for over 17,000 students in the U.S. during 2022, through its Citizen of the World program. The company provided educational supplies, including 1,000 backpacks filled with essential items for Title I schools. Notable contributions included donating computers to YWCA Tech Gyrls and disaster relief backpacks for children affected by Hurricane Ian in Florida. Additionally, generous financial support was provided to educational initiatives in Utah and fundraising campaigns for autism education. Teleperformance remains committed to corporate social responsibility and enhancing educational outcomes.
Teleperformance's Citizen of the World (COTW) charity initiative positively impacted over 60,000 vulnerable children in 2022, across 50 countries, with a total contribution of
Teleperformance SE (Euronext Paris: TEP) has initiated a share buyback program authorized at its Shareholders’ Meeting on April 14, 2022. The purpose of this repurchase program is to cover performance share plans. Recently, the company disclosed specific transactions, with details available on its website. Notably, on January 13, 2023, Teleperformance acquired 7,500 shares at an average price of €245.07 per share. This is part of a broader strategy to enhance shareholder value and manage capital efficiently. Teleperformance continues to strengthen its position as a leader in outsourced customer management services.
Teleperformance has secured the top position as the "World's Best Home/Remote Agent Program" by Contact Center World, recognizing its innovative Cloud Campus model. This model effectively manages over 200,000 remote employees, supporting service delivery in 265 languages across key markets. The Cloud Campus provides training, job support, and social engagement, catering to the evolving preferences of new workers seeking flexible work environments. In 2021, Teleperformance reported a revenue of €7,115 million and a net profit of €557 million, showcasing its strong financial performance and commitment to excellent customer and employee experiences.
Teleperformance SE has announced the purchase of its own shares as part of a share repurchase program authorized by its Shareholders’ Meeting on
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