Teleperformance - TLPFY STOCK NEWS

Teleperformance released findings from its 9th annual Global CX Survey, indicating that nearly one-third of consumers globally are willing to pay more for products with better customer service. Conducted across 16 countries, the survey revealed that 42% of consumers prioritize customer service when purchasing, a sentiment heightened since the pandemic. Bad customer service can decrease loyalty by 28%, while effective channel options can boost loyalty by 37%. With over 420,000 employees, Teleperformance aims to improve customer service strategies through actionable insights from the CX Lab.

As of January 31, 2023, Teleperformance reported a total share capital of 59,120,842 shares and gross voting rights of 60,370,213. Teleperformance, a global leader in outsourced customer experience management, generated a consolidated revenue of €7,115 million (approximately US$8.4 billion) in 2021 and a net profit of €557 million. The company operates in 88 countries, providing services in over 265 languages. Teleperformance is listed on Euronext Paris and included in major indices like the CAC 40 and MSCI Global Standard. The company emphasizes compliance with high security and quality standards in its operations.

Teleperformance has concluded proceedings initiated by the OECD National Contact Point for France in April 2020 regarding its management of the Covid-19 outbreak. The NCP praised Teleperformance's efforts to align with its recommendations, particularly highlighting advancements in employee health and safety engagement in India and the Philippines. The NCP's investigation confirmed that Teleperformance's Covid-19 policies adhered to the highest standards of corporate duty of care. Teleperformance continues to be recognized for its commitment to social responsibility, having received multiple Best Employer certifications. In 2021, the company reported €7,115 million in revenue and a net profit of €557 million.

Teleperformance SE has initiated a share repurchase program following the approval from its Shareholders’ Meeting on April 14, 2022. The aim of these repurchases is to facilitate future cancellations of shares. For detailed information, including specific transactions, stakeholders can refer to the company's website. In recent transactions, the company bought back a total of 18,716 shares over three days from January 23-25, 2023, at an average price ranging from €248.15 to €250.00 per share. These strategic moves align with Teleperformance’s commitment to enhance shareholder value while maintaining a robust presence in the market.

Teleperformance successfully completed its ‘Open Doors’ campaign on January 17 and 24, 2023, engaging over 60 analysts and investors across six countries. The initiative aimed to enhance transparency and strengthen relationships with the financial community, showcasing site operations in Albania, Greece, Portugal, United States, Colombia, and India. Participants toured facilities, interacted with local management, and gained insights into employee wellbeing and digital transformation strategies. Feedback indicated strong appreciation for the initiative, with remarks highlighting the unique opportunity to directly observe operations and dispel recent media narratives regarding employee conditions.

Teleperformance USA reported significant support for over 17,000 students in the U.S. during 2022, through its Citizen of the World program. The company provided educational supplies, including 1,000 backpacks filled with essential items for Title I schools. Notable contributions included donating computers to YWCA Tech Gyrls and disaster relief backpacks for children affected by Hurricane Ian in Florida. Additionally, generous financial support was provided to educational initiatives in Utah and fundraising campaigns for autism education. Teleperformance remains committed to corporate social responsibility and enhancing educational outcomes.

Teleperformance's Citizen of the World (COTW) charity initiative positively impacted over 60,000 vulnerable children in 2022, across 50 countries, with a total contribution of US$60 million since its inception in 2006. Major programs include support for 17,000 children in the United States, school infrastructure for 10,000 underprivileged children in India, talent development for 10,000 children in the Philippines, and tech education for over 8,500 children in Colombia. COTW aligns with Teleperformance’s Corporate Social Responsibility strategy to create sustainable value for communities where the company operates.

Teleperformance SE (Euronext Paris: TEP) has initiated a share buyback program authorized at its Shareholders’ Meeting on April 14, 2022. The purpose of this repurchase program is to cover performance share plans. Recently, the company disclosed specific transactions, with details available on its website. Notably, on January 13, 2023, Teleperformance acquired 7,500 shares at an average price of €245.07 per share. This is part of a broader strategy to enhance shareholder value and manage capital efficiently. Teleperformance continues to strengthen its position as a leader in outsourced customer management services.