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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS International (NYSE: TIXT) has agreed to acquire WillowTree from Insignia Capital Group for an enterprise value of US$1.225 billion. This strategic acquisition is expected to close by January 2023, pending customary conditions and regulatory approvals. WillowTree, established in 2008, specializes in digital product consultancy and has quadrupled its revenue since Insignia's investment in 2018. The acquisition aims to enhance TELUS International's digital solutions capabilities across various industries, including tech, healthcare, and financial services.
TELUS International has announced a definitive agreement to acquire WillowTree for an enterprise value of US$1.225 billion, which includes US$210 million in assumed debt. The acquisition is expected to close in January 2023 and is anticipated to enhance TELUS International's digital consulting capabilities while adding over 50 new marquee brands to its client base. This strategic move aims to diversify geographic presence and bolster technological innovation across key sectors, including health and agriculture, while integrating WillowTree's talented workforce.
TELUS International (TIXT) is set to release its third quarter 2022 results on November 4, 2022, before North American market hours. A conference call will follow at 10:30 a.m. (ET) / 7:30 a.m. (PT) for management to discuss the results, which will include a Q&A session for analysts. The call will be broadcasted live through the TELUS International Investor Relations website and will be available for replay afterwards. The company specializes in delivering digital solutions to improve customer experiences across various industries.
TELUS International, recognized as a 'Leader' by Everest Group in the 2022 PEAK Matrix for Customer Experience Management in the Americas, has demonstrated its innovative capabilities and adaptability amid growing competition. The firm was also named a 'Star Performer' in the EMEA region, highlighting its strong market presence and effective service delivery. According to Everest Group, TELUS International excels in digital solutions, agent engagement, and meeting client expectations, showcasing a robust strategy to maintain its leadership in digital customer experiences.
TELUS International has appointed Beth Howen as its new Chief Transformation Officer, effective immediately. With over 25 years of experience, Howen will enhance the company's digital transformation and customer experience solutions for over 600 clients. Her previous role was as Global Head of Digital Transformation at Atos. The leadership change aims to capitalize on the increasing demand for digital transformation in various sectors including tech, eCommerce, and healthcare. The CEO expressed confidence in Howen's ability to drive growth and innovation.
TELUS Corporation has received the Ontario Superior Court's approval for its acquisition of LifeWorks, confirmed on August 4, 2022. The Competition Bureau of Canada issued a no action letter, clearing the deal, which is also now approved under the Hart-Scott-Rodino Antitrust Improvements Act. Both companies anticipate closing the acquisition in Q4 2022, pending additional regulatory approvals in the UK and Australia. This acquisition aims to combine TELUS Health and LifeWorks' capabilities, enhancing healthcare services for over 50 million individuals worldwide.
TELUS International (TIXT) reported Q2 2022 revenue of $624 million, a 17% increase year-over-year, with net income at $56 million, up from $16 million. Diluted EPS improved to $0.21 from $0.06. Adjusted EBITDA rose 15% to $150 million. The company anticipates continued double-digit growth, projecting revenue between $2,550 million and $2,600 million for 2022. TELUS International expanded its team by 23% to 69,218 employees and improved its leverage ratio to 1.5x.
TELUS International (NYSE:TIXT) will announce its Q2 2022 results on August 5, 2022, before market opening. A conference call will follow at 10:30 a.m. (ET), where management will discuss the results and address questions from analysts. The call will be available via live webcast, with a replay accessible later on the company’s Investor Relations website. TELUS International specializes in digital solutions and customer experience for global brands, including sectors like tech, healthcare, and eCommerce.
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