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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS International (TIXT) has appointed Madhuri Andrews as an independent director and Navin Arora as a director nominee, filling vacancies left by the recent retirements of Kenneth Cheong and Stephen Lewis. Andrews, who joined the board on March 9, 2023, brings a wealth of experience in governance and technology, enhancing the board’s expertise. Arora has been a director since January 4, 2023 and holds a senior executive position at TELUS. The board now consists of 11 directors, with five being independent and 80% female representation, surpassing the company’s goal of 30% female presence before the 2023 annual general meeting on May 12, 2023.
Accenture (NYSE: ACN) has partnered with TELUS (NYSE: TU) to develop a next-generation entertainment and digital life platform aimed at enhancing TELUS's television business. The new platform enables access to TV and OTT content through any device, incorporating future technologies like 5G and IoT for innovative home and gaming services. Accenture's support includes cloud-native software engineering and expertise in product transformation, positioning TELUS as a software-driven organization while improving customer experiences in content consumption. This collaboration positions TELUS to adapt to evolving customer needs and new revenue opportunities.
TELUS International (NYSE and TSX: TIXT) reported Q4 2022 revenue of $630 million, a 5% year-over-year increase, with full-year revenue at $2,468 million, up 12%. Q4 net income declined to $34 million from $36 million in the prior year, while adjusted diluted EPS rose 25% to $0.35. The Adjusted EBITDA for Q4 was $157 million, a 10% increase. Despite macroeconomic challenges affecting new projects, TELUS International expects continued double-digit growth in 2023. The Net Debt to Adjusted EBITDA Leverage Ratio improved to 1.1x at year-end, indicating strong cash flow management.
TELUS International (TIXT) announced plans to host an Investor Day on February 16, 2023, from 9 a.m. to 12 p.m. ET. The event will feature management presentations and a Q&A session.
Investors can access the public webcast live through the TELUS International Investor Relations website. A recording will be available post-event as well.
TELUS International specializes in digital customer experience solutions, serving various sectors including tech, eCommerce, and healthcare, and emphasizes diversity and community support.
TELUS International (TIXT) is set to announce its fourth quarter 2022 results on February 9, 2023, prior to the North American market opening. The company will host a conference call at 10:30 a.m. (ET) to discuss the results, followed by a Q&A session for analysts. The call will be available via a live webcast on the TELUS International Investor Relations website, with a replay accessible afterward.
TELUS International focuses on providing digital solutions that enhance customer experience and support clients' digital transformation journeys across various high-growth sectors.
TELUS Corporation (NYSE: TU) and TELUS International (NYSE: TIXT) have completed the acquisition of WillowTree, a premier digital product provider. This acquisition, TELUS International's tenth since 2005, enhances its digital capabilities, adding robust front-end design skills and expanding its client base by over 50 marquee brands. With this integration, TELUS International aims to accelerate digital transformation across various sectors, including health and agriculture. WillowTree reported approximately US$140 million in revenue in 2021, demonstrating strong profitability and cash flow.
TELUS International has launched SPACE, a new virtual recruitment platform aimed at revolutionizing the hiring process. This immersive platform allows job seekers to navigate through a game-like environment, complete interviews, and sign contracts from anywhere in the world. It enhances candidate engagement while broadening the talent pool, making recruitment more efficient. With features like customizable avatars, immediate interview opportunities, and accessibility, SPACE aligns with the evolving corporate recruitment landscape shaped by the COVID-19 pandemic.
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