The Hanover Reveals Results of its 2022 Small Business Risk Report
The Hanover Insurance Group (NYSE: THG) has released its 2022 Small Business Risk Report, revealing critical insights into small business owners' insurance concerns. Employee dishonesty was identified as the top risk, with only 54% of owners feeling adequately protected. The report emphasizes the importance of independent agents, with 57% of respondents relying on them for insurance decisions. Notably, 42% have not reviewed their policies in the past year, highlighting potential gaps in coverage.
- 57% of small business owners rely on independent agents for insurance decisions.
- 79% prioritize proper coverage over cost, indicating a strong market for comprehensive insurance products.
- Over two-thirds of small business owners consider employee dishonesty a major risk, with only 54% feeling protected.
- 42% have not reviewed their insurance policies in the last 12 months, potentially leaving them underinsured.
Research offers insights into small business owners' insurance buying habits and evolving risk exposures
WORCESTER, Mass., April 28, 2022 /PRNewswire/ -- With the small business risk landscape continuing to evolve, The Hanover Insurance Group, Inc. (NYSE: THG), a leading property and casualty insurance company, today released its 2022 Small Business Risk Report, which looked at the key business risks, purchasing decisions, and communication and insurance management preferences for small business owners. The Hanover partnered with Statista, a leading data analytics firm, to survey 300 small business owners throughout the United States.
The 2022 Small Business Risk Report found employee issues are top of mind, with over two-thirds of small businesses rating employee dishonesty as a major risk area. And while employee dishonesty takes the top spot among small business owner concerns, surprisingly, only
Other key highlights from the study include:
- Independent agents are viewed as a key resource to small business owners for insurance buying. More than half (
57% ) of respondents say that advice or recommendations from an agent are critical to their decisions. - Small businesses are typically not reviewing insurance policies regularly.
42% of respondents indicated they have not reviewed their policies within the past 12 months. - Small businesses may be unaware they need more specialized insurance protection.
78% of small businesses engage in one or more activities that present a professional liability risk exposure and69% engage in activities that present a marine risk exposure. - Relationships matter.
90% of companies purchased either all or some of their insurance coverage through local independent insurance agents. - Claims handling influences insurance carrier selections. -
56% of respondents who changed workers' compensation carriers did so because they were dissatisfied with claims handling. This speaks to the importance of expert claims handling as a key component of a workers' compensation solution. - Protection is more important than cost.
79% of small businesses agree that proper coverage is more important than price.
"After a challenging couple of years, small business owners are looking to protect their companies, employees, and customers, and to be sure they can overcome the uncertainties that may arise," said Michael R. Keane, president of core commercial at The Hanover. "Our 2022 Small Business Risk Report highlights that business owners value risk mitigation guidance and the advice and expertise of their independent insurance agent. By sharing these insights and opportunities, we hope to empower our agents and customers with the insurance products and services they need. The report concludes that small business owners' risks and preferences continue to evolve. We are committed to providing resources and services to support our agents and small business customers."
To view the results of the 2022 Small Business Risk Report, please visit https://sites.hanover.com/2022-small-business-risk-report/. For more information about The Hanover's insurance products and services, please visit https://www.hanover.com/agents/agent-solutions/commercial-lines.
The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, The Hanover offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.
Statista offers its clients customized services in addition to its successful business data platform. With its expertise and the extensive experience of its analysts, industry experts, and market researchers, Statista Q helps to make customer projects more fact-based and more successful. Statista Content & Information Design especially understands how data can be visually processed in the best way possible. The team of consultants, editors, designers, and digital marketing experts analyze and process content to create engaging infographics, presentations, videos, microsites, and more. For more information, please visit q.statista.com and statista.design/en.
CONTACTS: | |
Emily P. Trevallion | Kyle Tildsley |
508-855-3263 | 508-855-3287 |
All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates ("The Hanover"). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. For more information about The Hanover visit our website at www.hanover.com.
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SOURCE The Hanover Insurance Group, Inc.
FAQ
What does the 2022 Small Business Risk Report by THG reveal?
How many small business owners were surveyed in the 2022 THG report?
What percentage of small businesses rely on independent agents for insurance?
What is the top risk identified in the THG 2022 report?
How many small business owners have not reviewed their insurance policies recently according to the report?
