Teladoc Health Connects Digital & Community Providers to Deliver Next Generation of Virtually Integrated Care
Teladoc Health (NYSE: TDOC) has announced significant enhancements to its proprietary Prism care delivery platform, strengthening care coordination between digital and in-person providers. The platform updates include advanced referral capabilities, AI-enabled clinical transcription, and improved data integration tools.
Key improvements feature automatic screening recommendations, seamless referrals to Connected Care Partners (showing a 40% year-over-year increase in internal referrals), and expanded closed-loop referrals to in-network community providers. The platform serves over 93 million Americans through health plans and employers, with 90% of virtual urgent care visits occurring within 30 minutes of member outreach.
The enhanced platform leverages data insights and responsible AI to improve care provider experience and visit value, supporting clinicians in addressing care gaps and improving population health outcomes for employers and health plans.
Teladoc Health (NYSE: TDOC) ha annunciato importanti miglioramenti alla sua piattaforma proprietaria di erogazione delle cure, Prism, rafforzando il coordinamento delle cure tra fornitori digitali e in persona. Gli aggiornamenti della piattaforma includono funzionalità avanzate di referral, trascrizione clinica abilitata dall'IA e strumenti di integrazione dei dati migliorati.
Le principali migliorie comprendono raccomandazioni di screening automatiche, referral senza soluzione di continuità ai Partner di Assistenza Connessa (che mostrano un incremento del 40% anno su anno nei referral interni) e referral chiusi ampliati ai fornitori comunitari in rete. La piattaforma serve oltre 93 milioni di americani tramite piani sanitari e datori di lavoro, con il 90% delle visite urgenti virtuali che avvengono entro 30 minuti dal contatto del membro.
La piattaforma potenziata sfrutta le intuizioni dei dati e un'IA responsabile per migliorare l'esperienza del fornitore di cure e il valore delle visite, supportando i clinici nell'affrontare le lacune nelle cure e migliorando i risultati di salute della popolazione per datori di lavoro e piani sanitari.
Teladoc Health (NYSE: TDOC) ha anunciado mejoras significativas en su plataforma de entrega de atención, Prism, fortaleciendo la coordinación de la atención entre proveedores digitales y presenciales. Las actualizaciones de la plataforma incluyen capacidades avanzadas de referencia, transcripción clínica habilitada por IA y herramientas mejoradas de integración de datos.
Las mejoras clave incluyen recomendaciones de cribado automáticas, referencias sin problemas a los Socios de Atención Conectada (que muestran un incremento del 40% interanual en referencias internas) y referencias cerradas ampliadas a proveedores comunitarios dentro de la red. La plataforma atiende a más de 93 millones de estadounidenses a través de planes de salud y empleadores, con el 90% de las visitas urgentes virtuales ocurriendo dentro de los 30 minutos posteriores al contacto del miembro.
La plataforma mejorada aprovecha los conocimientos de datos y la IA responsable para mejorar la experiencia del proveedor de atención y el valor de la visita, apoyando a los clínicos en la identificación de brechas en la atención y mejorando los resultados de salud de la población para empleadores y planes de salud.
텔라독 헬스 (NYSE: TDOC)는 디지털 및 대면 제공자 간의 치료 조정을 강화하는 자사의 독점 프리즘 치료 제공 플랫폼에 대한 중요한 개선 사항을 발표했습니다. 플랫폼 업데이트에는 고급 추천 기능, AI 지원 임상 전사 및 개선된 데이터 통합 도구가 포함됩니다.
주요 개선 사항으로는 자동 선별 추천, 연결된 치료 파트너에 대한 원활한 추천(내부 추천에서 전년 대비 40% 증가를 보여줌) 및 네트워크 내 지역 사회 제공자에 대한 확대된 폐쇄 루프 추천이 있습니다. 이 플랫폼은 건강 계획 및 고용주를 통해 9300만 명 이상의 미국인에게 서비스를 제공하며, 가상 응급 치료 방문의 90%가 회원의 접근 후 30분 이내에 이루어집니다.
강화된 플랫폼은 데이터 통찰력과 책임 있는 AI를 활용하여 치료 제공자의 경험과 방문 가치를 향상시키고, 임상의가 치료 격차를 해결하고 고용주 및 건강 계획을 위한 인구 건강 결과를 개선하도록 지원합니다.
Teladoc Health (NYSE: TDOC) a annoncé des améliorations significatives de sa plateforme de prestation de soins propriétaire, Prism, renforçant la coordination des soins entre les fournisseurs numériques et en personne. Les mises à jour de la plateforme incluent des capacités de référence avancées, une transcription clinique activée par l'IA et des outils d'intégration de données améliorés.
Les principales améliorations comprennent des recommandations de dépistage automatiques, des références fluides vers des partenaires de soins connectés (affichant une augmentation de 40 % d'une année sur l'autre des références internes) et des références en boucle fermée élargies aux fournisseurs communautaires du réseau. La plateforme sert plus de 93 millions d'Américains via des régimes de santé et des employeurs, avec 90 % des visites d'urgence virtuelles ayant lieu dans les 30 minutes
La plateforme améliorée exploite les informations sur les données et l'IA responsable pour améliorer l'expérience des prestataires de soins et la valeur des visites, soutenant les cliniciens dans l'identification des lacunes de soins et l'amélioration des résultats de santé de la population pour les employeurs et les régimes de santé.
Teladoc Health (NYSE: TDOC) hat bedeutende Verbesserungen an seiner proprietären Prism-Plattform für die Bereitstellung von Gesundheitsdiensten angekündigt, die die Koordination der Versorgung zwischen digitalen und persönlichen Anbietern stärkt. Zu den Aktualisierungen der Plattform gehören fortschrittliche Überweisungsmöglichkeiten, KI-gestützte klinische Transkription und verbesserte Datenintegrationswerkzeuge.
Zu den wichtigsten Verbesserungen gehören automatische Screening-Empfehlungen, nahtlose Überweisungen an Connected Care Partners (die einen 40%igen Anstieg im Jahresvergleich bei internen Überweisungen zeigen) und erweiterte geschlossene Überweisungen an Netzwerk-Gemeindeanbieter. Die Plattform bedient über 93 Millionen Amerikaner über Gesundheitspläne und Arbeitgeber, wobei 90% der virtuellen Notfallbesuche innerhalb von 30 Minuten nach Kontaktaufnahme des Mitglieds stattfinden.
Die verbesserte Plattform nutzt Datenanalysen und verantwortungsvolle KI, um die Erfahrung der Gesundheitsdienstleister und den Wert der Besuche zu verbessern und die Kliniker dabei zu unterstützen, Versorgungslücken zu schließen und die Gesundheitsresultate der Bevölkerung für Arbeitgeber und Gesundheitspläne zu verbessern.
- Platform serves 93M+ Americans through health plans and employers
- 40% YoY increase in internal care team referrals
- 90% of virtual urgent care visits completed within 30 minutes
- Enhanced AI and data capabilities improve operational efficiency
- None.
Insights
Teladoc's enhanced Prism platform represents a significant strategic investment in driving higher utilization of its virtual care services. These enhancements address a fundamental challenge in Teladoc's business model—increasing engagement and cross-service adoption among its 93 million potential users. The
The closed-loop referral capabilities connecting virtual care to community providers positions Teladoc at the intersection of digital and traditional healthcare, potentially creating stronger network effects and increasing the company's strategic value to health plans and employers. By automating care gap identification and enabling seamless referrals, Teladoc is enhancing its value proposition beyond basic telehealth to become an intelligent care coordination platform.
From an investment perspective, these enhancements target increased utilization of existing services rather than expanding into new revenue streams. The focus on improving clinician efficiency through AI-enabled documentation tools also addresses the scalability challenges that have historically telehealth profitability. While the announcement lacks specific financial projections or implementation timelines, these capabilities align with Teladoc's need to demonstrate differentiated value in an increasingly competitive virtual care market.
Teladoc's platform enhancements represent a meaningful evolution in virtual care delivery, addressing key friction points in care coordination between digital and physical healthcare settings. The AI-enabled clinical documentation tools tackle a significant pain point for providers—administrative burden—which directly impacts practitioner satisfaction and operational efficiency.
The platform's ability to surface recommended screenings automatically at the point of care is particularly valuable for population health management, helping Teladoc demonstrate concrete value to its employer and health plan clients. This capability aligns with the industry-wide shift toward value-based care models where identifying and closing care gaps directly impacts financial performance.
Most significantly, the expansion of closed-loop referral capabilities to community providers beyond just Primary360 participants represents a bridge between virtual and in-person care that has been a persistent challenge in telehealth adoption. This functionality positions Teladoc to participate more meaningfully in longitudinal care journeys rather than remaining to episodic interactions.
The platform improvements reflect Teladoc's recognition that virtual care must be integrated with broader healthcare delivery networks to maximize impact. While impressive in scope, the real test will be provider adoption rates and whether these enhancements translate to measurable improvements in clinical outcomes and patient experience that justify premium pricing in Teladoc's enterprise contracts.
New enhancements to the company’s Prism care delivery platform connect and assist digital and in-person care teams in coordinating care and driving positive health outcomes
PURCHASE, NY, March 04, 2025 (GLOBE NEWSWIRE) -- Teladoc Health (NYSE: TDOC), the global leader in virtual care, today announced new capabilities to its purpose-built, proprietary care delivery platform, called Prism, that will strengthen its ability to coordinate care with digital health partners and community care providers. New benefits to clinicians and patients include advanced referrals to Teladoc Health’s digital and in-person care partners, while also increasing the value of each virtual care visit, using data insights to support clinicians in closing care gaps and improving population health for sponsoring employers and health plans.
The announcement is part of Teladoc Health’s integrated care segment strategy to grow usage of its services to deepen its impact on healthcare outcomes. Building on the strong foundation of Teladoc Health’s industry-leading platform, the new advancements empower care teams with data and responsible AI to improve the care provider experience and increase the value of each virtual care visit.
Platform enhancements include:
- New data integrations and clinician administrative support capabilities that automatically surface recommended screenings and diagnostic evaluations, empowering Teladoc care teams with more information to evaluate and resolve gaps at the point of care.
- New ability for coaches and clinicians to view members’ eligibility and make seamless referrals to Teladoc Health’s Connected Care Partners. Notably, Teladoc Health’s care team referrals to other clinically appropriate Teladoc Health services increased +
40% year over year, enabled by similar technology enhancements. - New expanded ability for Teladoc Health care teams to make closed-loop referrals to in-network community care providers, a capability that was previously only available in Teladoc Health’s Primary360 program.
- New AI-enabled clinical transcription tools to help care teams capture and structure notes in real time, making high-quality documentation more efficient.
“The new platform capabilities represent a significant advancement in the delivery of high-quality virtually-enabled health care, rooted in our commitment to innovation and clinical excellence,” said Kelly Bliss, Teladoc Health President of U.S. Group Health. “Our care platform empowers our providers to see more and know more, so that they can do more for each member.”
Teladoc Health’s proprietary care delivery platform has long been a differentiator for the company because of its unmatched scale and its ability to deliver a broad spectrum of high-quality virtual care services. Today, more than 93 million Americans have access to at least one Teladoc Health product or service through their health plan or employer.
The platform provides clinicians and health coaches with secure electronic medical records and related technology that support millions of high-quality patient interactions each year, all while supporting quick, 24/7 access to members. A patent-pending machine learning algorithm enables the company to match a member with an available state-licensed clinician within minutes of a virtual visit request, and as a result,
About Teladoc Health
Teladoc Health empowers all people everywhere to live their healthiest lives by transforming the healthcare experience. As the world leader in virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. For more information, please visit www.teladochealth.com.
Media:
Lou Serio
PR@teladochealth.com
FAQ
What new features did Teladoc (TDOC) add to its Prism platform in March 2025?
How much did Teladoc's (TDOC) internal care team referrals increase year-over-year?
What is the current reach of Teladoc's (TDOC) healthcare services in the US?
What is the average response time for Teladoc's (TDOC) virtual urgent care visits?
