TD Bank Ranks No. 1 in Florida in J.D. Power Retail Banking Study
TD Bank has achieved the top ranking in Florida according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, scoring 688 out of 1,000 points—28 points above the regional average. The bank climbed two positions from the previous year, particularly excelling in trust and problem resolution categories.
The comprehensive study evaluated seven key areas: account offerings, trust, people, digital channels, banking accessibility, problem resolution, and efficiency in saving time or money. With approximately 165 locations and 1,570 ATMs in Florida, TD Bank employs over 3,100 colleagues in the state.
The bank's achievement follows a two-year strategic plan to regain the top position in Florida, where it has operated for nearly 20 years. Additionally, TD Bank maintained its leadership as the No. 1 Small Business Administration lender in Florida for the eighth consecutive year in 2024.
TD Bank ha raggiunto il primo posto in Florida secondo lo Studio di Soddisfazione nel Settore Bancario al Dettaglio 2025 di J.D. Power, ottenendo un punteggio di 688 su 1.000 punti, 28 punti sopra la media regionale. La banca è salita di due posizioni rispetto all'anno precedente, eccellendo in particolare nelle categorie di fiducia e risoluzione dei problemi.
Lo studio completo ha valutato sette aree chiave: offerte di conti, fiducia, personale, canali digitali, accessibilità bancaria, risoluzione dei problemi ed efficienza nel risparmiare tempo o denaro. Con circa 165 sedi e 1.570 sportelli automatici in Florida, TD Bank impiega oltre 3.100 collaboratori nello stato.
Il successo della banca segue un piano strategico biennale per riconquistare la posizione di vertice in Florida, dove opera da quasi 20 anni. Inoltre, TD Bank ha mantenuto la sua leadership come il principale prestatore della Small Business Administration in Florida per l'ottavo anno consecutivo nel 2024.
TD Bank ha logrado el primer lugar en Florida según el Estudio de Satisfacción Bancaria Minorista 2025 de J.D. Power, obteniendo una puntuación de 688 sobre 1,000 puntos, 28 puntos por encima de la media regional. El banco subió dos posiciones respecto al año anterior, destacándose especialmente en las categorías de confianza y resolución de problemas.
El estudio integral evaluó siete áreas clave: ofertas de cuentas, confianza, personal, canales digitales, accesibilidad bancaria, resolución de problemas y eficiencia en el ahorro de tiempo o dinero. Con aproximadamente 165 ubicaciones y 1,570 cajeros automáticos en Florida, TD Bank emplea a más de 3,100 colegas en el estado.
El logro del banco sigue a un plan estratégico de dos años para recuperar la posición de liderazgo en Florida, donde ha operado durante casi 20 años. Además, TD Bank mantuvo su liderazgo como el prestamista número uno de la Administración de Pequeñas Empresas en Florida por octavo año consecutivo en 2024.
TD 은행이 J.D. 파워 2025년 미국 소매 은행 만족도 조사에서 플로리다에서 1위를 차지하며 1,000점 만점에 688점을 기록했습니다. 이는 지역 평균보다 28점 높은 수치입니다. 은행은 지난해보다 두 계단 상승했으며, 특히 신뢰와 문제 해결 부문에서 두각을 나타냈습니다.
이번 종합 조사는 계좌 제공, 신뢰, 인력, 디지털 채널, 은행 접근성, 문제 해결 및 시간 또는 비용 절감 효율성 등 7개 주요 영역을 평가했습니다. 플로리다에 약 165개의 지점과 1,570개의 ATM을 운영하는 TD 은행은 주 내에서 3,100명 이상의 직원을 고용하고 있습니다.
은행의 성과는 플로리다에서 20년 가까이 운영해온 1위 자리를 되찾기 위한 2년 전략 계획의 결과입니다. 또한 TD 은행은 2024년에도 플로리다에서 8년 연속으로 중소기업청의 1위 대출기관으로 자리매김했습니다.
TD Bank a obtenu la première place en Floride selon l'Étude de Satisfaction Bancaire au Détail 2025 de J.D. Power, avec un score de 688 sur 1 000 points, soit 28 points au-dessus de la moyenne régionale. La banque a grimpé de deux positions par rapport à l'année précédente, se distinguant particulièrement dans les catégories de confiance et de résolution de problèmes.
L'étude complète a évalué sept domaines clés : les offres de comptes, la confiance, le personnel, les canaux numériques, l'accessibilité bancaire, la résolution de problèmes et l'efficacité dans l'économie de temps ou d'argent. Avec environ 165 emplacements et 1 570 distributeurs automatiques en Floride, TD Bank emploie plus de 3 100 collaborateurs dans l'État.
Le succès de la banque fait suite à un plan stratégique de deux ans pour retrouver la première position en Floride, où elle est active depuis près de 20 ans. De plus, TD Bank a maintenu sa position de leader en tant que premier prêteur de la Small Business Administration en Floride pour la huitième année consécutive en 2024.
TD Bank hat laut der J.D. Power 2025 U.S. Retail Banking Satisfaction Study den ersten Platz in Florida erreicht, mit einer Punktzahl von 688 von 1.000 Punkten – 28 Punkte über dem regionalen Durchschnitt. Die Bank hat sich im Vergleich zum Vorjahr um zwei Plätze verbessert und hat insbesondere in den Kategorien Vertrauen und Problemlösung überzeugt.
Die umfassende Studie bewertete sieben Schlüsselbereiche: Kontenangebote, Vertrauen, Personal, digitale Kanäle, Bankzugänglichkeit, Problemlösung und Effizienz beim Sparen von Zeit oder Geld. Mit etwa 165 Standorten und 1.570 Geldautomaten in Florida beschäftigt TD Bank über 3.100 Mitarbeiter im Bundesstaat.
Der Erfolg der Bank folgt einem zweijährigen strategischen Plan zur Rückeroberung der Spitzenposition in Florida, wo sie seit fast 20 Jahren tätig ist. Darüber hinaus behielt TD Bank 2024 zum achten Mal in Folge die Führung als größter Kreditgeber der Small Business Administration in Florida.
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TD achieved the highest score for trust
TD Bank achieved a total score of 688 out of 1,000 — 28 points higher than the regional average score — and climbed two spots over the previous year in
“TD Bank strives to put people at the center of everything we do, and this achievement is the result of a two-year plan to recapture the highest ranking in
The J.D. Power 2025 U.S. Retail Banking Satisfaction StudySM is based on responses from 109,724 retail customers of national and regional banks in
“At TD, we remain relentlessly focused on delivering value-added solutions that make a real impact for our customers,” said Allison Robinson, Head of Retail Distribution, TD Bank. “This recognition reinforces our commitment to continuously elevate our customer experience, and we look forward to building on this success.”
TD Bank has approximately 165 locations and 1,570 ATMs in
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the
TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the
About the J.D. Power Study
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in
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Media Contact:
Martha A. Gaston, APR
TD Bank
martha.gaston@td.com
Source: TD Bank
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