SoundThinking More Than Doubles ResourceRouter Adoption as Agencies Embrace Smarter Patrol Operations
SoundThinking (Nasdaq: SSTI) announced that its ResourceRouter™ patrol operations solution customer base more than doubled in 2024, driven by new features that enhance patrol efficiency amid staffing challenges. The platform now provides officers with critical field information through mobile devices, including building gate codes, gang areas, patrol zones, BOLOs, and warrant information in a unified interface.
Chief Jose Rivera of East Chicago Police Department highlighted that ResourceRouter helped his department operate effectively despite losing 45% of manpower. The platform's map overlay system serves as a centralized patrol information depot, reducing time spent searching through multiple systems and improving response times.
The solution provides analytical tools for data-driven policing and resource allocation transparency. South Bend Police Department's Operations Division Chief Dan Skibins credited ResourceRouter for reducing violent crime through strategic officer deployment and enhanced accountability tools.
SoundThinking (Nasdaq: SSTI) ha annunciato che la sua soluzione per le operazioni di pattugliamento ResourceRouter™ ha visto più che raddoppiare la propria base clienti nel 2024, grazie a nuove funzionalità che migliorano l'efficienza delle pattuglie in un contesto di sfide legate al personale. La piattaforma ora fornisce agli agenti informazioni cruciali sul campo tramite dispositivi mobili, inclusi codici di accesso ai cancelli degli edifici, aree di bande, zone di pattugliamento, BOLO e informazioni su mandati in un'interfaccia unificata.
Il Capo Jose Rivera del Dipartimento di Polizia di East Chicago ha sottolineato che ResourceRouter ha aiutato il suo dipartimento a operare in modo efficace nonostante la perdita del 45% della forza lavoro. Il sistema di sovrapposizione delle mappe della piattaforma funge da deposito centralizzato per le informazioni di pattugliamento, riducendo il tempo speso nella ricerca attraverso più sistemi e migliorando i tempi di risposta.
La soluzione fornisce strumenti analitici per una polizia basata sui dati e una trasparenza nell'allocazione delle risorse. Il Capo della Divisione Operazioni del Dipartimento di Polizia di South Bend, Dan Skibins, ha attribuito a ResourceRouter la riduzione della criminalità violenta attraverso il dispiegamento strategico degli agenti e strumenti di responsabilità migliorati.
SoundThinking (Nasdaq: SSTI) anunció que su solución para operaciones de patrullaje ResourceRouter™ más que duplicó su base de clientes en 2024, impulsada por nuevas características que mejoran la eficiencia de las patrullas en medio de desafíos de personal. La plataforma ahora proporciona a los oficiales información crítica de campo a través de dispositivos móviles, incluidos códigos de acceso a edificios, áreas de pandillas, zonas de patrullaje, BOLOs e información sobre órdenes de arresto en una interfaz unificada.
El Jefe Jose Rivera del Departamento de Policía de East Chicago destacó que ResourceRouter ayudó a su departamento a operar de manera efectiva a pesar de perder el 45% de la fuerza laboral. El sistema de superposición de mapas de la plataforma sirve como un depósito centralizado de información de patrullaje, reduciendo el tiempo dedicado a buscar en múltiples sistemas y mejorando los tiempos de respuesta.
La solución proporciona herramientas analíticas para una policía basada en datos y transparencia en la asignación de recursos. El Jefe de la División de Operaciones del Departamento de Policía de South Bend, Dan Skibins, atribuyó a ResourceRouter la reducción del crimen violento a través del despliegue estratégico de oficiales y herramientas de responsabilidad mejoradas.
사운드씽킹 (Nasdaq: SSTI)은 ResourceRouter™ 순찰 운영 솔루션의 고객 기반이 2024년에 두 배 이상 증가했다고 발표했습니다. 이는 인력 부족 속에서 순찰 효율성을 높이는 새로운 기능 덕분입니다. 이 플랫폼은 이제 모바일 장치를 통해 건물 출입 코드, 갱단 지역, 순찰 구역, BOLO 및 영장 정보를 포함한 중요한 현장 정보를 경찰관에게 제공합니다.
이스트 시카고 경찰서의 호세 리베라 경찰서는 ResourceRouter가 인력의 45%를 잃은 상황에서도 부서가 효과적으로 운영될 수 있도록 도왔다고 강조했습니다. 이 플랫폼의 지도 오버레이 시스템은 중앙 집중식 순찰 정보 저장소 역할을 하여 여러 시스템을 검색하는 데 소요되는 시간을 줄이고 반응 시간을 개선합니다.
이 솔루션은 데이터 기반 경찰 활동 및 자원 할당의 투명성을 위한 분석 도구를 제공합니다. 사우스 벤드 경찰서 운영부서의 단장인 댄 스키빈스는 ResourceRouter가 전략적인 경찰 배치와 향상된 책임 도구를 통해 폭력 범죄를 줄이는 데 기여했다고 밝혔습니다.
SoundThinking (Nasdaq: SSTI) a annoncé que sa solution d'opérations de patrouille ResourceRouter™ avait plus que doublé sa base de clients en 2024, grâce à de nouvelles fonctionnalités qui améliorent l'efficacité des patrouilles face aux défis de personnel. La plateforme fournit désormais aux agents des informations essentielles sur le terrain via des appareils mobiles, y compris des codes d'accès aux bâtiments, des zones de gangs, des zones de patrouille, des BOLO et des informations sur les mandats dans une interface unifiée.
Le Chef Jose Rivera du Département de Police d'East Chicago a souligné que ResourceRouter a aidé son département à fonctionner efficacement malgré la perte de 45 % de son personnel. Le système de superposition de cartes de la plateforme sert de dépôt centralisé pour les informations de patrouille, réduisant le temps passé à rechercher dans plusieurs systèmes et améliorant les temps de réponse.
La solution fournit des outils analytiques pour une police basée sur les données et une transparence dans l'allocation des ressources. Dan Skibins, Chef de la Division des Opérations du Département de Police de South Bend, a crédité ResourceRouter pour la réduction de la criminalité violente grâce à un déploiement stratégique des agents et des outils de responsabilité améliorés.
SoundThinking (Nasdaq: SSTI) gab bekannt, dass die Kundenbasis seiner ResourceRouter™ Patrouillenbetriebs-Lösung im Jahr 2024 mehr als verdoppelt wurde, was auf neue Funktionen zurückzuführen ist, die die Patrouilleneffizienz inmitten von Personalengpässen verbessern. Die Plattform bietet den Beamten nun über mobile Geräte wichtige Informationen im Einsatz, einschließlich Zugangscodes für Gebäude, Ganggebiete, Patrouillenbereiche, BOLOs und Informationen zu Haftbefehlen in einer einheitlichen Benutzeroberfläche.
Chief Jose Rivera vom Polizeidepartement East Chicago betonte, dass ResourceRouter seiner Abteilung geholfen hat, effektiv zu arbeiten, obwohl 45 % der Arbeitskraft verloren gingen. Das Kartenüberlagerungssystem der Plattform dient als zentrales Informationsdepot für Patrouillen und reduziert die Zeit, die für die Suche in mehreren Systemen benötigt wird, und verbessert die Reaktionszeiten.
Die Lösung bietet analytische Werkzeuge für datengestützte Polizeiarbeit und Transparenz bei der Ressourcenzuteilung. Dan Skibins, der Leiter der Operations Division des Polizeidepartements South Bend, lobte ResourceRouter dafür, dass es durch strategische Einsatzplanung der Beamten und verbesserte Verantwortlichkeitstools die Gewaltkriminalität reduziert hat.
- Customer base more than doubled in 2024, indicating strong market adoption
- Successfully addressing staffing shortages, enabling operations with 50% fewer officers
- Demonstrated effectiveness in reducing violent crime in South Bend
- Platform serves as force multiplier, improving operational efficiency
- None.
Insights
SoundThinking's announcement that its ResourceRouter patrol operations solution more than doubled its customer base in 2024 signals significant market traction in the public safety technology space. This growth trajectory is particularly noteworthy given the nationwide police staffing challenges, positioning ResourceRouter as a strategic solution that helps agencies maximize operational efficiency with personnel.
The product's expanded feature set - delivering critical field information directly to officers' mobile devices - addresses a tangible pain point for law enforcement agencies struggling with manpower shortages. Customer testimonials from police leadership provide compelling evidence of real-world impact, with East Chicago Police citing the technology as helping them operate effectively despite losing
ResourceRouter's evolution into what the company describes as a "force multiplier" represents a strategic market position within the emerging patrol operations technology category. The platform's information centralization capabilities, combined with data-driven insights for resource allocation, create a differentiated value proposition that's clearly resonating with SoundThinking's target market.
This accelerated customer acquisition indicates strengthening product-market fit and suggests potential for sustained revenue growth as the company continues expanding within the public safety sector. The timing is opportune as agencies increasingly seek technological solutions to operational challenges posed by staffing constraints.
Summary: SoundThinking today announced that ResourceRouter's customer base more than doubled in 2024, driven by new patrol operations capabilities that provide officers with critical field information and enable agencies to do more with limited staffing.
FREMONT, Calif., April 03, 2025 (GLOBE NEWSWIRE) -- SoundThinking, Inc. (Nasdaq: SSTI), a leading public safety technology provider, today announced that the customer base for its ResourceRouter™ patrol operations solution more than doubled in 2024, reflecting growing demand for technology that maximizes patrol efficiency amid nationwide staffing challenges. This significant growth has been fueled by new features that deliver mission-critical information directly to officers in the field, enabling more effective and safer patrol operations.
ResourceRouter's patrol operations capabilities now include advanced features that provide officers with seamless access to vital operational intelligence on their mobile devices while in the field. These features enable centralized communication of time-sensitive information, including building gate codes, possible gang areas, focused patrol zones, BOLOs (Be On the Lookout), and warrant information – all accessible in one unified interface.
"I'm a firm believer that right now I can work with just 50 officers in a department budgeted for nearly 100, because we're using technology the right way," said Chief Jose Rivera, East Chicago Police Department. "I don't believe technology replaces officers, but we lost
The platform's map overlay system enables agencies to use the system as a centralized patrol information depot that reduces the time officers spend searching through emails and disparate systems for critical information, helping to improve response times and operational efficiency. ResourceRouter also provides agencies with analytical tools to implement data-driven policing and measure officer impact, enabling more informed patrol decisions and creating greater transparency around resource allocation.
“ResourceRouter has been instrumental in reducing violent crime in South Bend," said Operations Division Chief Dan Skibins, South Bend Police Department. "It enables us to direct officers to the right places at the right times and to consistently drive presence to where it's most needed. That data-driven approach builds community trust. Additionally, the system provides accountability tools that allow our supervisors to track directed patrol completion in real time. It's fundamentally changed how we operate.”
"ResourceRouter has emerged as a force multiplier that enables officers to do more with less," said Sam Klepper, SVP at SoundThinking. "We've created a standalone patrol operations solution that gives officers immediate access to critical field information while providing data-driven insights that enhance safety and transparency. The rapid growth we're seeing indicates that ResourceRouter is addressing an urgent need in an emerging technology category."
To learn more about SoundThinking's ResourceRouter and the full SafetySmart platform, please visit www.SoundThinking.com.
About SoundThinking
SoundThinking, Inc. (Nasdaq: SSTI) is a leading public safety technology company that delivers AI- and data-driven solutions for law enforcement, civic leadership, and security professionals. SoundThinking is trusted by more than 300 customers and has worked with approximately 2,100 agencies to drive more efficient, effective, and equitable public safety outcomes. The company’s SafetySmart™ platform includes ShotSpotter®, the leading acoustic gunshot detection system; CrimeTracer™, the leading law enforcement search engine; CaseBuilder™, a one-stop investigation management system; ResourceRouter™, software that streamlines patrol operations to boost productivity and safety; SafePointe®, an AI-based weapons detection system; and PlateRanger powered by Rekor, a leading ALPR solution. SoundThinking has been designated a Great Place to Work® Company.
Company Contact:
Jerome Filip, PR Manager
SoundThinking, Inc.
+1 (510) 203-0934
jfilip@soundthinking.com
Investor Relations Contact:
Ankit Hira
Solebury Strategic Communications for SoundThinking, Inc.
+1 (203) 546-0444
ahira@soleburystrat.com
FAQ
How much did SoundThinking's ResourceRouter customer base grow in 2024?
What new features does ResourceRouter (SSTI) offer for patrol operations?
How did ResourceRouter help East Chicago Police Department with staffing challenges?
What impact did ResourceRouter have on South Bend's crime rates?
