Spok Rated as #1 Secure Healthcare Provider Communications Platform for the Fifth Consecutive Year

Rhea-AI Summary

Spok, Inc., a leader in healthcare communications, has been recognized as the top-rated secure communications platform for the fifth consecutive year in the Black Book Research survey. This accolade reflects customer satisfaction across 13 key performance indicators, including innovation and reliability. The CEO, Vincent D. Kelly, emphasized the company's commitment to secure communications amid rising cybersecurity threats. Spok facilitates over 100 million messages monthly, supporting critical clinical workflows.

Positive

• Ranked first in the Black Book Research survey for five consecutive years.
• Received top honors in 13 out of 18 key performance indicators related to customer satisfaction.
• Strong emphasis on secure communications amidst increasing cybersecurity threats.

Negative

• None.

Voted top-rated secure communications platform by healthcare industry clients in Black Book Industry 2022 Survey

ALEXANDRIA, Va.--(BUSINESS WIRE)-- Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the fifth consecutive year in a survey of healthcare industry clients by Black Book Research on top-rated secure communications platforms.

“We are honored that Spok has been ranked number one for the fifth consecutive year in the Black Book Research industry survey,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “This award demonstrates that our customers can continue to count on us for secure and reliable care team communications, especially with the rise of COVID-19 variants and the increase in data breaches and security threats since the onset of the pandemic.”

Black Book Market Research LLC conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on qualitative indicators of client experience and solution/service satisfaction and three indicators of customer loyalty. Black Book surveyed users of eighteen categories of cybersecurity vendors, consultants and advisors which produced the current ratings of number one performing suppliers.

Spok received the highest honors for customer satisfaction in 13 of the 18 copyrighted key performance indicators Black Book Research measures including strategic alignment with client goals, innovation, reliability, support and customer care, and best of breed technology.

Full rankings and methodology click here.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Go® and Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients’ lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit spok.com or follow @spoktweets on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220106005894/en/

Jill Smith

+1 (952) 451-1892

jill.smith@spok.com

Source: Spok, Inc.