Spok Achieves Top Client Satisfaction Scores for Eighth Consecutive Year
Spok Holdings (NASDAQ: SPOK) has achieved top rankings in the 2025 Black Book survey for the eighth consecutive year in healthcare IT categories. The company secured the #1 position in both secure messaging and clinical communications solutions, and for the first time, led in critical alert messaging and management solutions.
Spok excelled in 12 out of 18 key performance indicators for secure messaging and clinical communications, including messaging delivery speed, implementation ease, interoperability, and clinical workflow integration. The company also topped the new critical alert category in metrics such as alert accuracy, clinician adoption rate, customer support, and impact on patient safety outcomes.
Spok Holdings (NASDAQ: SPOK) ha raggiunto i primi posti nella survey Black Book 2025 per l'ottavo anno consecutivo nelle categorie IT sanitarie. L'azienda si è assicurata la posizione numero 1 sia nelle soluzioni di messaggistica sicura che nelle comunicazioni cliniche, e per la prima volta ha guidato anche nelle soluzioni di messaggistica e gestione degli avvisi critici.
Spok ha eccelso in 12 su 18 indicatori chiave di prestazione per la messaggistica sicura e le comunicazioni cliniche, inclusi la velocità di consegna dei messaggi, la facilità di implementazione, l'interoperabilità e l'integrazione nei flussi di lavoro clinici. L'azienda ha anche dominato la nuova categoria degli avvisi critici in metriche come l'accuratezza degli avvisi, il tasso di adozione da parte dei clinici, il supporto clienti e l'impatto sui risultati di sicurezza dei pazienti.
Spok Holdings (NASDAQ: SPOK) ha alcanzado las mejores posiciones en la encuesta Black Book 2025 por octavo año consecutivo en categorías de TI en salud. La empresa ocupó la posición número 1 tanto en mensajería segura como en soluciones de comunicaciones clínicas, y por primera vez lideró en mensajería y gestión de alertas críticas.
Spok destacó en 12 de 18 indicadores clave de rendimiento para mensajería segura y comunicaciones clínicas, incluyendo la velocidad de entrega de mensajes, la facilidad de implementación, la interoperabilidad y la integración en los flujos de trabajo clínicos. La empresa también encabezó la nueva categoría de alertas críticas en métricas como la precisión de las alertas, la tasa de adopción de los clínicos, el soporte al cliente y el impacto en los resultados de seguridad del paciente.
스포크 홀딩스 (NASDAQ: SPOK)는 2025 블랙 북 조사에서 의료 IT 분야에서 8년 연속 최고 순위를 달성했습니다. 이 회사는 안전한 메시징과 임상 커뮤니케이션 솔루션 모두에서 1위를 차지했으며, 처음으로 중요한 알림 메시징 및 관리 솔루션에서도 선두를 달렸습니다.
스포크는 안전한 메시징 및 임상 커뮤니케이션을 위한 18개 핵심 성과 지표 중 12개에서 뛰어난 성과를 보였으며, 여기에는 메시지 전달 속도, 구현 용이성, 상호 운용성 및 임상 워크플로 통합이 포함됩니다. 이 회사는 또한 알림 정확도, 임상의 채택률, 고객 지원 및 환자 안전 결과에 미치는 영향과 같은 지표에서 새로운 중요한 알림 범주에서도 1위를 차지했습니다.
Spok Holdings (NASDAQ: SPOK) a atteint les meilleures positions dans l'enquête Black Book 2025 pour la huitième année consécutive dans les catégories de l'informatique de santé. L'entreprise a obtenu la première place tant dans les solutions de messagerie sécurisée que dans les communications cliniques, et pour la première fois, elle a été en tête dans les solutions de messagerie et de gestion des alertes critiques.
Spok a excellé dans 12 des 18 indicateurs clés de performance pour la messagerie sécurisée et les communications cliniques, y compris la rapidité de livraison des messages, la facilité d'implémentation, l'interopérabilité et l'intégration dans les flux de travail cliniques. L'entreprise a également dominé la nouvelle catégorie des alertes critiques dans des métriques telles que la précision des alertes, le taux d'adoption des cliniciens, le support client et l'impact sur les résultats de sécurité des patients.
Spok Holdings (NASDAQ: SPOK) hat im Black Book 2025 zum achten Mal in Folge Spitzenplätze in den Kategorien Gesundheits-IT erreicht. Das Unternehmen sicherte sich die Nummer 1 sowohl in der sicheren Nachrichtenübermittlung als auch in klinischen Kommunikationslösungen und führte zum ersten Mal im Bereich kritischer Alarmnachricht und Managementlösungen.
Spok glänzte in 12 von 18 Schlüssel-Leistungsindikatoren für sichere Nachrichtenübermittlung und klinische Kommunikation, darunter die Geschwindigkeit der Nachrichtenübermittlung, die Implementierung, Interoperabilität und die Integration in klinische Arbeitsabläufe. Das Unternehmen führte auch in der neuen Kategorie kritischer Alarme in Metriken wie Alarmgenauigkeit, Akzeptanzrate bei Klinikern, Kundenservice und Einfluss auf die Patientensicherheitsergebnisse.
- Achieved #1 ranking in two healthcare IT categories for 8 consecutive years
- Led in 12 out of 18 key performance indicators for secure messaging
- Secured top position in new critical alert messaging category
- Strong performance in clinical workflow integration and interoperability metrics
- None.
In the 2025 Black Book survey, Spok ranks No. 1 in two healthcare IT categories
“At Spok, we are truly privileged to be entrusted by our healthcare partners with supporting their clinical communication needs,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “This incredible milestone demonstrates our steadfast commitment to delivering robust and reliable technology that removes barriers to exceptional patient experiences and care.”
Spok received the highest honors for customer satisfaction in 12 of the 18 key performance indicators that Black Book Research measures for secure messaging and clinical communications solutions, including messaging delivery speed and reliability, ease of implementation and deployment, interoperability and standards compliance, and clinical workflow integration and optimization.
For the new category of critical alert messaging and management solutions, Spok received the top-rated spot for individual key performance metrics such as alert accuracy and relevance, usability and adoption rate by clinicians and staff, customer support and vendor responsiveness, and impact on patient safety and clinical outcomes.
Black Book Market Research LLC measures customer satisfaction for secure messaging and clinical communications solutions across 18 operational excellence key performance indicators: Messaging Delivery Speed & Reliability; Ease of Implementation & Deployment; Interoperability & Standards Compliance; Vendor-Agnostic System Compatibility; Clinical Workflow Integration & Optimization; Customizability & Role-Based Configuration; Data Accuracy, Integrity & Auditability; Real-Time Notifications & Alerting Efficiency; User Interface & Mobile Usability; End-to-End Encryption & Data Security; Access Control & Multi-Factor Authentication (MFA); Scalability & Future-Proofing; Data Governance & Secure Message Retention; AI-Powered Smart Messaging & Workflow Automation; Predictive Analytics & Clinical Insights; Cost-Effectiveness & ROI Perception; Vendor Support & Responsiveness; and Market Leadership & Innovation Differentiation.
The five individual key performances for critical alert messaging and management solutions are Clinical Workflow Impact & Efficiency, Usability & Adoption Rate by Clinicians and Staff, Alert Accuracy and Relevance, Customer Support & Vendor Responsiveness, Impact on Patient Safety & Clinical Outcomes.
Black Book's independent user surveys aim to inform healthcare technology buyers about vendors that exceed expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250325903003/en/
Kate Greenberg
+1 (443) 257-9914
kate.greenberg@spok.com
Source: Spok, Inc.
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